Business ProfileforSubaru of Moon Township

Sept. 3, 2022, I test drove the 2013 Crosstrek I purchased from Subaru of Moon Township & took possession of Sept. 8, 2022, purchase price approx. $18,000. Nearly immediately after I took possession, an unresolved issue with the AC became apparent. Twice the AC failed after seeming to work. The first was right after I took possession, Sept. 8, 2022. I contacted the salesman, Sept. 16, 2022. The second was after the Oct. 10, 2022, appt where I was told the condenser needed to be replaced. That repair was done as a courtesy after Subaru Corporate Customer Service was involved. The AC completely failed again by 4 days after that appt. I called the service mgr immediately but wasn't able to bring the car back right away. Over the winter, the AC was not a high priority. May 12, 2023, I contacted the service mgr who said he remembered our conversation after the Oct. 10 failure. On May 25, 2023, the invoice showed the result of the leak test as the evaporator core needs to be replaced -- at a cost of $1193.46, plus tax. The AC was not working again by May 28, 2023. The internal service rpt provided when I took possession, but not the CARFAX rpt, states "the ac system doesn't work" & the refrigerant was recharged sometime between Aug. 19 - Aug. 25, 2022. The service dept reminded me -- a number of times -- the car was sold AS-IS. It states within the AS-IS CONDITION form provided when I took possession that "Subaru of Moon has taken meticulous care to assure this car meets...requirements...along with AC, heat and radio functions." I maintain they didn't take meticulous care with the AC system & are refusing to address the malfunctioning system at their expense. I sent a detailed letter on June 26, 2023. After a number of emails that didn't address my request for detailed information about the replaced condenser, they stated my request wasn't reasonable. I replied on Aug. 10, 2023 with a second request that they reply by COB Aug. 15, 2023. They haven't responded.