ComplaintsforAuto Trakk, LLC

• Initial Complaint

  04/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have tried to get in touch with auto trakks through the messaging app on their website, to request a deletion of reporting on my credit file. When I try to send a message it comes up with an error message which is preventing the message being sent. I am also requesting that a non collectable debt be remove from my credit file. It is old and should not be reported. Please removed this from my credit file immediately.

  Business response

  05/01/2023

  We are in receipt of the complaint from ****** ******. We have reviewed this complaint, researched this matter, and offer the following response.
  *** ****** entered into a Lease for a 2012 ****** ****** with ******* **** Auto Sales in Sharon Hill, PA on October 2, 2015 (See attached Lease). Subsequently, the Lease and related vehicle were sold and assigned to ******** Auto Trust (Note: Auto Trakk, LLC is the Lease servicer for ******** Auto Trust). The Lease provided *** ****** make 260 weekly payments of $97.06 beginning on October 2, 2015. Thereafter, *** ******* made 85 of those weekly payments with the last payment being made on May 16, 2017 which covered the weekly payment that was due on May 12, 2017. Furthermore, *** ****** made no further payments leaving her in default of the lease agreement.
  As a result of the default and despite Auto Trakk’s extensive efforts to work with *** ****** to set up acceptable payment arrangements, Auto Trakk began the recovery process of the vehicle on July 27, 2017. The vehicle was recovered on July 28, 2017 and sold at auction leaving a balance owed on the account of $12,506.54.  
  At this time, Auto Trakk is not in a position to remove this debt from *** ******’s credit as this is still owed to Auto Trakk and is reporting in the allowed timeframe. However, Auto Trakk is willing to work with *** ****** to come to a mutually acceptable resolution to the balance owed on the account.
  If you would have any further questions, please feel free to contact Auto Trakk at ###-###-####.
  Thank you 

  Customer response

  05/10/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I have already tried to resolve this lease agreement with Auto Trakk at that time they were unwilling to accept the $250 at the time that I surrendered the vehicle. Auto Trakk would cut off the vehicle in unsafe dark areas of the city. The lease was predatory and the agreement was altered. Auto Trakk is a shady, predatory leasing company that should be put out of business. I have no intentions of paying auto trakk anything. Auto trakk had no problem putting my safe at risk and still demanded my money.  Auto trakk LLC should have their business license revoked and *********************** (CEO)  should be more aware of the disgusting business practices and predatory lending conducted by Auto trakk LLC.
  Regards,
  
  *************************
  

• Initial Complaint

  04/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Auto Trakk and do not have with Auto Trakk. They did not provide me original application like I asked.

  Business response

  04/12/2023

  We are in receipt of the complaint from ***************************. We have reviewed this complaint, researched this matter, and offer the following response.
  ************************ entered into a Lease for a 2010 ********* ****** with *** *********************** in Lanham, MD on May 24, 2019 (See attached Lease). Subsequently, the Lease and related vehicle were sold and assigned to ******** **** ***** (Note: Auto Trakk, LLC is the Lease servicer for ******** **** *****). **. *********** Lease provided she make 104 weekly payments (equaling 24 months) of $74.61 beginning on May 24, 2019. Thereafter,************************ made 34 of those weekly payments with the last payment being made on January 14, 2020 which covered the payment that was due on January 10,2020. ************************ made no further payments, leaving her in default of the Lease Agreement.
  

  As result of the default and despite Auto Trakks extensive efforts to work with ************************ to set up acceptable payment arrangements, Auto Trakk began the recovery process of the vehicle on March 23, 2020. The vehicle was recovered on October 14, 2020 and sold at auction leaving a balance owed on the account of $5,331.65.
  ************************ submitted a credit dispute with ******** on March 21, 2023 claiming Not hers. When this dispute was received, Auto Trakks Compliance Representative conducted a review of the account. Upon review, it was concluded that the account is in fact related to ************************ and a response was submitted via *-******
  

  Furthermore, Auto Trakk is reporting **. *********** account correctly and accurately. Auto Trakk is willing to work with ************************ to come to a mutually acceptable resolution to the balance owed on the account. If ************************ has any further questions, please feel free to contact Auto Trakk at ************.
  Thank you

• Initial Complaint

  03/29/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Hello, My name is *************************** I'm contacting you on concerns of Autotrack. I currently lease a 2014 **** ****** from them I started leasing from them in  2022 . My vehicle is currently in shop at *** **** repair on ****** in Toledo, OH. I have called Autotrack so many times on why my vehicle is still in the shop. They will not send out an inspector, they will not cover the diagnostic they will not even help on my car note. I currently lost my job now in therapy because I'm beyond stressed. I need my money back I spent on the vehicle or for the diagnostic to get paid and my vehicle sent to another shop. Their very disrespectful when I do call and nothing gets resolved.

  Business response

  04/11/2023

  We are in receipt of the complaint from ***************************. We have reviewed this complaint, researched this matter, and offer the following response.
  ****************** entered into a Lease for a 2014 **** Escape with *********************** in ******, ** on April 25, 2022 (See attached Lease).Subsequently, the Lease and related vehicle were sold and assigned to ******** Auto Trust (Note: Auto Trakk, LLC is the Lease servicer for ******** Auto Trust.
  On May 6, 2022, ****************** advised an Auto Trakk representative that the vehicle was shutting down while she was driving. The Auto Trakk representative advised ****************** that due to this being a new lease, she would need to return to the selling dealer, ***********************, for them to diagnose the problem.  On May 17, 2022,****************** advised Auto Trakk that she had taken her vehicle to a ******* service center, but no issues were found. 
  ****************** made Auto Trakk aware on October 17, 2022 that the vehicle had not been operable for the past two weeks. She had the vehicle towed to * * * ******** Auto and requested Auto Trakks limited warranty administrator information. On October 18, 2020, ****************** advised that she believed that the vehicles shifter cable to the transmission had broke and repairs would be around $250.00. The repair shop submitted a claim through the limited warranty administrator. After the inspection of the vehicle it was determined that the fuel pump was what had failed. The warranty claim was approved for the repair amount of $614.55. During this time, ****************** lease payments were still due.  Given the situation, Auto Trakk offered assistance with ****************** weekly payments by offering payment extensions.  This offer was declined by ******************.
  On March 15, 2023, Auto Trakk was made aware that a warranty claim had been submitted by * * * ******** ****. The repair shop had completed a diagnostic test that reported a transmission failure and was requesting ***************** to give authorization for them to complete a pan drop. On March 20,2023, ****************** advised one of our representatives that she felt that the shop was taking too long with the repairs and that she wanted the vehicle moved to another shop, but that there was a diagnostic fee that she needed to pay.The Auto Trakk representative advised ****************** that she could move the vehicle to a shop of her choosing if the vehicle had not yet been torn down.The representative also advised ****************** that if she moved the vehicle, the diagnostic fee at * * * ******** **** would not be covered by the limited warranty administrator. The warranty would only cover the fee if the repairs would be completed at that specific shop.  Otherwise, ****************** would be responsible for this fee.
  On March 30, 2023, a new claim was opened with **** ************* * **** ******. Currently, this claim is in process but approval is pending review. The limited warranty administrator is currently waiting for ****************** to provide her maintenance records.
  Auto Trakk recognizes that vehicle maintenance and repairs can create challenging situations.  We have offered ****************** assistance with her payments during this process and we remain committed to assisting her as her service center completes the necessary repairs.  If you would have any further questions, please feel free to contact Auto Trakk at ************.
  Thank you
  
  

• Initial Complaint

  01/30/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a car and signed a contract in 12/15/2022 with AutoTrakk. After having issues with the vehicles transmission (requiring a change), fixing the windshield and replacing a tire the dealership calls me on 01/27/2023 to tell me that AutoTrakk has now decided they are backing out of the deal. I signed 2 contracts and because I accepted another job a month after driving off the lot they have stated they will no longer honor the contract and I must return the vehicle. I am losing the price of repairs, down payment and time and torture due to driving the vehicle back an hour and half to where it was purchased. The dealership states it is on AutoTrakk and this happens A LOT but my previous employer has reached out to try and explain the situation and that I am currently still receiving pay checks from my comp time so I am still in payroll. I am losing a ton of money which AutoTrakk states is the dealers fault and the dealer claims is Autotrakks fault. I have sent all of my information to the Attorney General not only in my state of KY but in Indiana as well. I am currently seeking to have this issue fixed and my money returned as the dealership has stated they stand with me. I will also be sharing this review and am available to share the evidence with any news outlet or social media outlet that would like to see it. I believe this happened after meeting the AutoTrakk rep for my area at a gas station to sign new documents and turning down advances. 7 days later I must return a car that I provided everything asked and satisfied my end of the contract. AutoTrakk I have the texts and conversations where I was asked to meet at a gas station at night and get into his car as well as the security footage to prove what happened! I will not go away and will make sure the world hears of my story before I have to return the vehicle.

  Business response

  02/15/2023

  We are in receipt of the complaint from ***********************. We have reviewed the complaint, researched this matter and offer the following response.
  Auto Trakk is limited on the information available to respond fully to this complaint, as **************** is not an Auto Trakk customer.**************** visited ******** Sales, LLC in Lancaster, OH on/about December 6,2022. Auto Trakk received an application requesting to extend credit to *************** for a vehicle.
  Upon receipt of the application, Auto Trakk began the underwriting/funding process which includes verification of employment. During this process, our representatives were discovered that **************** was no longer employed at the location he provided on his application. Ultimately, Auto Trakk representatives were unable to verify **. ******* new employment and the decision was made to not extend credit at that time. Auto Trakk reserves the right to decline purchasing lease contracts from its network of dealers in situations where verified employment and income do not match what was submitted on the application and used in the underwriting decision. As a result of our standard due diligence, Auto Trakk did not purchase the lease contract and associated vehicle.
  Auto Trakk received no proceeds from the dealer nor this customer for this application, for vehicle repairs, or for any other purpose related to this application. As such, no refund is due from Auto Trakk.
  If you would have any further questions, please feel free to contact Auto Trakk at ************.
  Thank you

  Customer response

  02/22/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  The income verification wasn't done for 45 days after purchase. At that time I accepted another offer for a new position which was all reported. This also doesn't explain who is responsible for the replacement parts I installed on the vehicle, my insurance fees and the fact I was sexually come on to after being forced to meet in a truck stop parking lot by your agent. Like I said I have pictures of text messages, a video of the encounter and 2 witness statements as well as surveillance from the truck stop. It all clearly shows unwanted contact and after I rejected him I was denied after already having the car for 49 days! I am filing charges against the individual that your company is protecting and will have contacted the dealership that states its on AutoTrakk to pay for the repairs I had done. I will not be pushed around and pawned off and if this is not fixed I will be sending this to EVERY news outlet I can and go public on social media. This is illegal, immoral and down right wrong. I am only asking that you reinstated the auto loan on the vilehicle I was purchasing. That is more than within reason as legal action will be taken on those that committed or protected and defended those that were involved in the sexual

  misconduct.
  
  Regards,
  
  ***********************

• Initial Complaint

  09/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I leased a car from this business in 2018 with only 2000.00 left to pay including residual of almost 3000.00. My vehicle was totaled by a drunk driver no fault of my own as vehicle was parked. My insurance company made a check out to Lycoming trust which is a lien holder for AutoTrakk for 11,550. Well auto trakk kept the entire payment instead of paying off what I owe and sending the remaining to me. I was MISLEAD by a person there by the name of Chris. On a recorded line Chris advised me that the remaining balance of about 6,000.00 would be overnighted to me once the check was received. Chris and I was on the call for about 20 to 30 minutes going over my contract where I was in the contract and making sure everything was correct money wise as Chris advised he’s been working for the company for awhile. I called the company today regarding the status of the check being overnighted and was told I would not be receiving anything. I spoke to Chris manager Tanya and after speaking to her I spoke to Seth H. who advised he was the head huncho and there was no one else to speak to after him. No one wanted to be responsible for a recorded call advising me of a check being overnighted. I’m seeking the remaining monies to be sent to me. I have contacted a lawyer in which I will follow up with tomorrow. I’ve also sent an email to the CEO. I will continue to fight this and will not let this rest until I seek justice for being mislead. Also Seth H treated me as if I was just an account number and belittled me about using their company due to my credit issues. If there’s anyone else outside of the company that has information on these type of practices I ask that you all give me their information. I will continue to research to see how many people has been affected by this but didn’t have the willpower to fight. I tried speaking to all 3 people nicely to seek justice however they wouldn’t listen to me so now no matter how long it takes I will do this the legal way. I was mislead!

  Business response

  09/26/2022

  We are in receipt of the complaint from ***************************. We have reviewed this complaint, researched this matter, and offer the following response.
  **************** entered into a Lease for a 2015 ****** ****** with ***************, LLC in Charlotte, NC on February 13, 2019 (See attached Lease). Subsequently, the Lease and related vehicle were sold and assigned to Lycoming Auto Trust (Note: Auto Trakk, LLC is the Lease servicer for ******** **** *****). ***************'s Lease provided she make 182 weekly payments of $93.79 (equaling a 42-month term) beginning on February 15, 2019.
  On August 29, 2022, Auto Trakk was advised by **************** that the vehicle was involved in an accident that occurred on August 28, 2022.On September 1, 2022 Auto Trakk spoke with a representative from *********** who advised that the vehicle was deemed a total loss.
  At the time of total loss, **************** had 24 payments remaining on her lease.  As the owner of the leased vehicle, among other risks, ******** **** ***** is exposed to the risk of inadequate insurance proceeds and residual risk, or the possibility that the leased vehicles residual value is greater than the realized amount (vehicle market value) at the end of the lease term.  In each of these circumstances, despite the occurrence of a loss, **************** would have no balance due (providing she met all the obligations of her lease).  Similarly, there are times when insurance and residual proceeds exceed the value of the vehicle.  As the owner of the vehicle, ******** **** ***** retains these excess proceeds. 
  In her complaint, **************** references a conversation with an Auto Trakk representative named Chris.  Upon review of the phone calls, Auto Trakk determined that Chris mistakenly identified ***************'s account as one where the customer was purchasing their leased vehicle.  If a customer has completed their lease and is in the process of purchasing their leased vehicle (signing a new agreement, making payments on their residual), in the event of a total loss, excess insurance proceeds are refunded to the customer.  **************** had 24 payments remaining on her lease and per the terms of her lease, was under no obligation to purchase the vehicle at lease-end.
  Unfortunately, we are not in a position to fulfill ***************** request, since the lease was in place at the time of total loss.
  If you would have any further questions, please feel free to contact Auto Trakk at ************.
  Thank you

  Business response

  10/04/2022

  We are in receipt of ******* ******’s rejection to Auto Trakk’s first response to her complaint. We have reviewed this rejection and offer the following response.
  As stated in Auto Trakk’s first response, the phone call between *** ****** and the representative name Chris were reviewed. Auto Trakk determined that Chris mistakenly identified *** ******’s account as one where the customer was purchasing their leased vehicle. In the event of a total loss and if the customer has completed their lease and is in the process of purchasing their leased vehicle by signing a new agreement and making payments on their residual, the excess insurance proceeds are refunded to the customer. In this case *** ****** had 24 payments remaining on her lease and per the terms of her lease, was under no obligation to purchase the vehicle at the end of the term. As the owner of the leased vehicle, ******** **** ***** retains any excess proceeds to cover the lost value of the vehicle. 
  Unfortunately, we are not in a position to fulfill *** ******’s request, since the lease was in place at the time of the total loss.
  If you would have any further questions, please feel free to contact Auto Trakk ************.
  Thank you

  Customer response

  10/05/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I will continue to follow up legally.  I will not let this company lie and mislead it’s customer’s for monetary gain ever again. This company knows exactly what happened on that phone call. This wasn’t just a oops this was purpose Misleading information.I will also leave my honest reviews on all platforms and share my story with the public. I would understand if this wasn’t intentional, however this was very intentional and the company knows this. I have to do what’s right for customers that had to use this company due to possible credit issues. Also, the treatment of customers because of credit issues and being a minority. I will not let this situation rest. I will let my legal counsel know that I would like to proceed and they will be able to listen to the recording and understand exactly what this company did. Morals .. ethics integrity the good kind was not apart of my treatment with this company. I will not give up. No response needed at this point I will do everything in my power to show this company that you just can’t do things like this to honest hardworking customers. Respectfully, ******* 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  07/07/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I lease a vehicle from Auto Trakk leasing company paid for it in full at the end of lease they offer me to purchase the vehicle for $2,500 dollars I refuse , and gave back lease vehicle however I didnt return the vehicle the week that I was supposed to and they sent someone to pick up vehicle because they had a tracking switch to turn on off car however when I tried to start vehicle they had turned off vehicle so again they sent someone to pick up car . Now they said I owe $2500 and have it on my credit report after I finish paying them I have picture saying it was paid in full now because I didnt buy the car they are added to my credit as a repo

  Business response

  07/20/2022

  We are in receipt of the complaint from ***********************. We have reviewed this complaint, researched this matter, and offer the following response.
  **************** entered into a Lease for a 2016 ********* ************** with ***************, LLC in *********, ** on October 21, 2019 (See attached Lease). Subsequently, the Lease and related vehicle were sold and assigned to ******** **** ***** (Note: Auto Trakk, LLC is the Lease servicer for ******** **** *****). **. ******* Lease provided she make 130 weekly payments of $116.85 beginning on October 25, 2019 (equaling a 30-month term).With the payment assistance that was provided to **************** throughout the lease term, her lease was extended an additional 3 weeks.
  **. ******* last weekly payment was due on May 6, 2022 and was satisfied on April 18, 2022 leaving the residual balance that is due at the end of the Lease. On April 18, **************** advised that her intention was to not purchase the vehicle, but to complete a lease turn-in. She stated that she would be returning the vehicle to the selling dealer on the following day,April 19, 2022. On May 16, 2022, Auto Trakk reached out to *************** to confirm that **************** had completed the lease turn-in.  However, Auto Trakk was advised that the vehicle was not at their location. When speaking to **************** on May 16, 2022,she stated that due to illness she would be returning the vehicle as soon as she was feeling better. Auto Trakk continued to work extensively with *************** to complete the lease turn-in by offering device codes if needed and by providing ample time to return the vehicle.    
  Due to the vehicle not being returned, Auto Trakk assigned the vehicle for recovery on June 13, 2022. The vehicle was recovered on June 14, 2022 and is currently waiting to be sold at auction. The final deficiency balance for **************** is pending the results of the sale of the leased vehicle. Once sold, Auto Trakk will generate a letter describing the deficiency balance and that letter will be sent to **************** at her address on file.
  If you would have any further questions, please feel free to contact Auto Trakk at ************.
  Thank you

• Initial Complaint

  07/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car was recently totaled in a hit and run. The person that hit my car was never found. Autotrakk out my account in collections with them and sent me a letter to tell me the amount that I owed after the gap insurance covered majority of the balance. I spoke with a representative last week in regards to a letter that I received about the remaining balance that is left for me to pay. I explained my personal situation to the representative I spoke with and discussed making payments every week until I am able to pay the full balance off. He said he spoke with his supervisor and was told that was fine. I received a call today from that same representative this morning and he left a voicemail. I called the representative back and needed up having to speak with someone else. I was told by this person that my account was sent to harvest which is a collections agency. So I called them and they can’t locate my account. Autotrakk is the worse company ever. The fact that I have to pay anything even after my car was totaled at no fault of my own is beyond me. I had trouble with autotrakk since I even got the vehicle to begin with. I already have a lawyer lookin into the case and I’m fighting to have this balance removed from my credit. You can’t put something in collections before the person even finds out if the car was deemed a total loss or not, that makes it look as if I just stopped paying on the car when that was not the case.

  Business response

  07/21/2022

  We are in receipt of the complaint from ***** *****. We have reviewed this complaint, researched this matter, and offer the following response.
  *** ***** entered into a Lease for a 2014 ****** ****** with ********* **** ********* in Prospect Park, PA on August 9, 2019 (See attached Lease). Subsequently, the Lease and related vehicle were sold and assigned to ******** **** ***** (Note: Auto Trakk, LLC is the Lease servicer for ******** **** *****). *** *****’s Lease provided she make 182 weekly payments of $80.50 (equaling 42 months) beginning on August 9, 2019.
  On April 22, 2022, Auto Trakk was notified by *** ***** that she was in an accident. It was determined that the vehicle was deemed a total loss. At the time of total loss, the payoff of the vehicle was in the amount of $6,633.28. After receiving the settlement check from Auto Trakk’s collateral protection insurance (CPI), the balance that was left remaining on *** *****’s account was $683.63. This amount included her deductible and the early termination fee (See attached Deficiency Balance Letter).
  On June 28, 2022, Auto Trakk received a call from *** ***** stating that she would like to take care of the balance that was still owed on her account. *** ***** stated she was unable to satisfy the balance in full, but agreed to pay $30.00 a week until the balance was satisfied. However, *** ***** defaulted on her first installment payment.
  In the event of a total loss, the customer has five days to pay the balance in full or set up an acceptable payment arrangement prior to the account being sent to Auto Trakk’s 3rd party collection company. In this case, *** *****’s account was terminated in June 2022 and was sent for further collection in July 2022 after the agreement was not fulfilled.
  If *** ***** would have any further questions, please feel free to contact Auto Trakk at 888-689-7117.
  Thank you
  
  

• Initial Complaint

  06/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This was not sent in error, I am a consumer by law and my information was misused and now I have some false not 100% accurate accounts on my credit report. Unauthorized used of my credit report.I demand deletion of the items and information plus I demand monetary compensation!!!

  Business response

  06/24/2022

  We are in receipt of the complaint from *************************. We have reviewed the complaint, researched this matter, and offer the following response.
  ***************************** and ********************************** entered into a Lease for a 2010 ********* ****** with ********************** in Springfield, PA on November 22, 2011 (See attached Lease). Subsequently, the Lease and related vehicle were sold and assigned to ******** **** ***** (Note: Auto Trakk, LLC is the Lease servicer for ******** **** *****). ****************'s Lease provided he make 234 weekly payments (equaling 54 months) of $96.98 beginning on November 25, 2011. Thereafter, ****************** made 192 of those weekly payments with the last payment being made on July 20, 2015 which covered the payment that was due on July 24, 2015. ****************** made no further payments, leaving him in default of the Lease Agreement.
  As a result of the default and despite Auto Trakks extensive efforts to contact ****************** to set up acceptable payment arrangements, Auto Trakk started the recovery process of the vehicle on September 22, 2015. The vehicle was recovered on October 6, 2015 and sold at auction leaving a balance owed on the account of $5,344.36 (See attached Deficiency Balance Letter).
  ****************** submitted a credit dispute with Experian on April 21, 2022 claiming Inaccurate Information. With this dispute, Auto Trakks Compliance Representative conducted a review of the account as well as ******************** personal information, Upon review, it was concluded that the account is in fact related to ****************** and a response was submitted via E-******
  Furthermore, Auto Trakk is reporting ******************** account correctly and accurately. Auto Trakk is willing to work with ****************** to come to a mutually acceptable resolution to the balance owed on his account. If ***************** would have any further questions, please feel free to contact Auto Trakk at ************.
  Thank you

• Initial Complaint

  03/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  04/11/2021 was the date of loss . I purchased the vehicle 2.5 weeks prior to accident . I had an awful experience with progressive as well . AutoTrakk informed me I still owed 1,432.13 after Gap an progressive issuing funds . I was informed that after progressive paid an that gap would cover the difference. What’s factored into this price is wear an tear on a used 2 previous owner vehicle I had not even 2 weeks . Build on engine , carpet stains an seat stains . I bought the car as is an expressed on numerous occasions on a record line I bought the car as is . They are trying to charge me for excessive miles as well as early termination fee even though the car was deemed total lost . I finally heard back from department of insurance 03/14/2022. This is negatively impacting my credit an they aren’t working with me to dispute. 

  Business response

  03/28/2022

  We are in receipt of the complaint from ***************************************. We have reviewed the complaint, researched this matter, and offer the following response.
  **************************** entered into a Lease for a 2017 ****** ****** with ***************, LLC in Charlotte, NC on March 20, 2021 (See attached Lease). Subsequently, the Lease and related vehicle were sold and assigned to ******** **** ***** (Note: Auto Trakk, LLC is the Lease servicer for ******** **** *****). **. ************* Lease provided she make 208 weekly payments of $101.75 (equaling 48 months) beginning on April 2, 2021.
  On April 29, 2021, **************************** advised Auto Trakk that she was in an accident and that the vehicle was deemed a total loss. At the time of total loss, the payoff for the vehicle was in the amount of $15,202.82.When receiving the insurance evaluation report from the Progressive, they noted the vehicle had prior wear and use damages and had excess mileage. The settlement amount that was received from Progressive was in the amount of $12,537.92. Auto Trakk does include a GAP waiver on all of our leased vehicles which does exclude deductibles, prior damages, excessive mileage and the early termination fee. The GAP waiver provided $1,232.77 towards the payoff amount. The additional charges were $1,028.85 in prior damage, $153.28 in excessive mileage, and $250.00 for the early termination fee leaving a balance owed on the account of $1,432.13 (See attached Deficiency Balance Letter).
  Unfortunately, Auto Trakk is not in a position to remove the balance owed from *** ************’s credit as this is still owed to Auto Trakk. *** ************ may reach out to *********** if she has questions on the evaluation that they provided on the vehicle. Auto Trakk is more than willing to work with *** ************ to come to a mutually acceptable resolution to the balance owed on the account.
  If you have any further questions, please feel free to contact Auto Trakk.
  Thank you

• Initial Complaint

  03/14/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have put ******** **** ***** on notice for violations that has occurred within the lease agreement that was signed 2/26/21. My consumer rights have been violated and federal laws have a broken according to the Truth and lending Act, The privacy act of 1974 and also United State Codes USC. This company have failed to respond to allegations brought upon them but responds to complaints saying what is owed and what needs to be paid. I have included usc code 15usc1611, 18usc1342, failed to disclose my right to rescind according to 1026.23a(3), 15uac1662, 18usc 1028(a) and 15usc1681(b).

  Business response

  03/18/2022

  We are in receipt of the complaint filed with your office by *********************. We have reviewed the complaint, researched this matter and offer the following response.
  
  **. ***** entered into a Lease for a 2015 *** ****** with *************** in Fairless Hills, PA on February 26, 2021 (See attached Lease). Subsequently, the Lease and related vehicle were sold and assigned to ******** **** ***** (Note: Auto Trakk, LLC is the Lease servicer for Lycoming Auto Trust). The Lease provided that **. ***** make 156 weekly payments of $113.40 beginning on March 12, 2021. **. ***** has made 49 of those weekly payments with the last payment being made on February 16, 2022 which satisfied the payment that was due on February 11, 2022.
  Currently, **. ***** is in default of the lease agreement. In addition to the lease payments, Auto Trakk received notification that ************'s policy cancelled on October 23, 2021. Maintaining proper insurance on the lease vehicle is a requirement of the lease and was agreed to by **. ***** when taking delivery of the vehicle.
  As requested by **. *****, Auto Trakk has provided a copy of the lease agreement to him. The lease agreement and other applicable documents that were signed by **. ***** at *************** includes full details of the lease obligations with Auto Trakk and what the expectations are for the duration of the lease term (See attached Agreement to Provide Insurance and ******** System Disclosure Statement).
  At this time, Auto Trakk is not in a position to fulfill **.*****s requests. We urge him to review his lease documents to ensure that he is complying with the terms of his agreement.
  If you would have any further questions, please feel free to contact Auto Trakk at ************.
  Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩