Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extremely disappointed in A&L *** for selling new vehicles that multifunction and are falling in the lemon law. I have been buying **** for the past 17 years from A&L. This will be my last one and I will not recommend them. I am not the only one that has been disappointed to see the level of service and quality go down over the past few years. This is the 4th time that my X3 has been to service for the same issue. This multiple malfunction started only a few months after I leased this new vehicle. The car completely shuts down losing all power and systems. Ive had to have it towed in multiple times due to this same issue. More important, this has left me stranded in the middle of the night by myself with no vehicle as the car malfunctions immediately at any moment and is not drivable. The next frustration is then trying to get a loaner car each time my car is being worked on for the same issue. The service center had my car over 2 weeks to repair this same issue again and now the same exact situation happened again 2 weeks later. I had to call and leave messages over 6 times before anyone called me back. Ive asked for the ** to contact me, a week has gone by and I still have not heard from him. Very disappointing being that Ive been a loyal customer for close to 20 years now. This malfunction issue now falls under the lemon law. This is the 4th time for the same maintenance and started in less that a year of leasing from A&L. My vehicle has less than 12k miles. Im afraid to drive it at this point. During this last malfunction the car was in my garage connected to my house and it would not turn off. I was terrified of it overheating and causing an issue to my home and those in it. The car will not shut down and would not go in to any gears. Every malfunction warning came on. I used to buy all of my previous **** from the general manager, ****** who unfortunately has not been there in years and you can see the lack of service and quality after he left.

  Business Response

  Date: 07/07/2025

  Hello BBB,
  
  Thank you for reaching out about ***** *********.
  
  I personally reached out to Mrs. ********* and made arrangements for her to trade in the car in question and get another.  I also reached out to *** about the issue and they agreed to help us make the situation right for the customer.  Mrs. ********* is happy with the agreement and we have moved forward with ordering a replacement vehicle.
  
  I gave *** and Mrs. ********* my information so that they can work with me going forward.  They are happy with the resolution.
  
  Thank you again for the email.

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to A&L due to the check engine light being on. After a diagnostic test, multiple codes indicated problems with the vehicle. It was determined the only code triggering the check engine light was a temp sensor. I explained i wanted ALL issues with the vehicle corrected because a third party dealership was covering all repair costs. I was told the other codes were old and the only work performed on the vehicle was the temp sensor. While driving home from A&L my low coolant light came on and I was told it would be a separate bill to correct that issue. In addition to this my check engine light came on the very next day 5/6/24. A&L is stating it will be another $200 to diagnose the problem and if it’s a different issue I now have to pay for it.

  Business Response

  Date: 05/16/2024

  Please review attached response, feel free to contact me with any questionsMay 16, 2024 
  *** ******** 
  To whom it may concern, 
  *** ***** presented his car with a cooling system issue, diagnostic code *********. Engine coolant temperature sensor 3 circuit high. The diagnostic print out is included. It was the only actionable fault. The repair was performed and paid for by a third party. 
  We did schedule an appointment for *** ***** on May 8,2024 with the understanding that if the issue present in the car was related to the work, we performed there would be no charge. As for the new concern of a check engine light diagnosis we informed him that if it was unrelated to our repair, he would be responsible for a diagnostic fee. *** ***** failed to keep the appointment. 
  Our offer to look at the car still stands with the conditions noted above. We repaired the car per our estimate and Kendal Nissan remitted as agreed. *** ***** purchased a 4.5-year-old Land Rover that no longer has basic warranty protection. 
  *** ***** states in his complaint that he wanted "ALL" issues with the car repaired; we repaired the issue present in the car and offered to review our work. He failed to give us that opportunity. 
  Doug B***** 
  

  
  

   

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the business to trade in my car. They offered less than blue book value for my car. They wouldn't offer more. Just Good Luck! I traded in the car for different car 3/18/2024 at 5:30 pm and went home with it for my wife to drive it. My wife is unsatisfied with the new car. The seats are uncomfortable, and it is difficult for her to back the car up. I contacted the business that I wanted my old car returned to me at 7:00 pm within 1.5 hours of purchase. The next day I was at their business at 8:30 am 3/19/2024 when they open to return the new car and get my old car. They wouldn't reverse the deal. They offered to sell my car back to me for $2000 more plus taxes. This is unfair and unreasonable. Please help us get this transaction reversed at no cost to us since it was done in a timely manner. We are willing to pay any reasonable fees involved.

• Initial Complaint

  Date:05/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern: 
  
  I am sending in a complaint today regarding a situation that I am dealing with regarding a purchase of a 22 BMW X3 on 02/25/23 from A & L Motors. 
  On 02/25/23 I went into A & L Motors with the thought of trading in my 19 Lexus NX300h. I arrived and started to look at several vehicles that were of interest to me, the retail business manager, Walter L***** was the gentlemen I dealt with regarding the purchase. I found a 22 BMW X3 that had 9k miles on it that I decided to purchase. Walt sold me this car for $49000 and gave me $29500 for my Lexus, as the trade in. 
  Within the 1st week to 2 weeks I discovered a problem with my entertainment system, at first I thought it was a fluke then I realized something was definitely wrong with the vehicle. I contacted service and they advised me to bring the car in. After a couple of days they called and said they could not find the problem, they asked me if I could to take a video of the radio when it started to "act up". I then made an inquiry with another manager (Walt) was off that day to ask if this car had any prior problems relating to the entertainment system. His answer after looking it up, was yes. Prior owner brought it in when it only had 1k miles on it, they then I believed, changed the head on this vehicle. You can refer to the letter attached that I sent to the owner, ********** regarding the rest of the details of the future transactions with his company. ** ******* by the way was out of town for 2 weeks during the time the transactions occurred at the end of April. (see attached letter dated 04/30/23 to *** ******** 
  
  
  *** ******* contacted me yesterday 05/19/23 regarding the letter I had sent him. He said there was not much he could do since the new deal had been done with the new purchase of the 22 Jaguar. I advised him that I lost $3000 on the deal, they gave me $46,000 on the BMW trade instead of the $49,000 that was promised to me by Walt. *** *******, though pleasant to me, did not seem very concerned over this deal and solving my concern. He offered me 1/2 off mud flaps, I was at one point interested in, approximate value $117, I made a mention of possible tires, he offered 20% off of tires he sold, although he insisted they would do the install 
  with me paying for the installation. The 20% off was I am sure his mark up since they do not sell tires, so again not much help or discount, the cost of installation I am sure alone from them would make up for the 20% off at their going rate. Also mentioned was a possible detail job in the future on my car. These were some of the options he gave me to choose from. He advised that $3000 refund was out of the question and not possible. I told him I would stay in touch and advise him of my decision. 
  
  
  I am upset and felt that Walt did not honor his promise to me, he confirmed to me that was what he said but did the best he could. I do not believe he did nor do I believe *** ******* made any offer of value to me that I felt was even close to being fair. I am 67 yrs old and am an experienced car buyer their lack of concern and making me satisfied with this deal is beyond what I have ever dealt with when buying a car. I lost $400 on the installation of a car hitch I put on the BMW along with 2 car payments that had been made not to mention the interest rate had gone up slightly. I feel the original deal, which was $3000 difference, is what should have been honored. Your help in this matter would greatly be appreciated I am only looking for what is fair and was promised to me.
  
  April 30, 2023 
  Mr. Steve L****** 
  A and L Motors 
  3780 William Penn Highway 
  Monroeville PA 15146 
  RE: Purchase of 22 BMW X3 
  
  Dear *** *******: 
  
  
  This letter is regarding a recent purchase of a 22 BMW X3 car from your dealership. It was used and the price was $49000. I traded in my car and received $29500. 
  Wthin the first couple of days of having this vehicle the radio started to jump screens and change channels. I called service they advised to bring the car in, which I did. They could not find the problem, they asked me to take a video next time this happened, so I did. I sent them 3 videos to watch so that they could see how the radio was defective. I then made another appointment to take the car in for service, they advised me they were going to escalate the problem to engineering. I contacted one of your general managers and inquired as to the service history on this car. They advised it was brought in by the original owner with 1k miles with a radio problem, they replaced the head according to the records, but obviously did not fix the problem and I believe the original owner may have traded the car in with 9k because of this. 
  After I found this out I was concerned, I contacted Walt my sales manager approximately 22 weeks ago asking what happens if this car is a lemon and can't be fixed. He said we would then go back to the original deal and I would loose nothing. I brought the car in last week on 04/27/23, they put a new head on again, I pulled out of your dealership and within the next couple of miles the radio started to jump screens and go crazy. I called service, they were stumped, I then called Walt to say this seems at this point to be a problem from the factory and obviously a big deal, he said let me call service, this was late Friday afternoon approximately 3pm. 
  followed up with him on Saturday (04/29/23) morning confirming I wanted to get another car, he understood and agreed. I was interested in your 22 Jaguar XFR it was approximately $3200 more in price. He gave me some numbers said it was a good deal for me, so I went in to drive the car and potentially buy it. When going through the purchase agreement I noted the payoff on this car was $28000 my previous car pay off was $22000 and I had just made my 2nd car payment last week. I had also put down $1000 on this new car. The agreement showed I got $46000 for the BMW (not the original purchase price of $49000) I ask Walt as to why his statement to me of going back to the original deal was not honored. He advised he did as good a job as he could and it was a good deal, after all they may have this car for awhile to figure out the problem. I said sorry about that but it was not my problem that car should not have been resold. I felt my payoff should have been $25-$26000 especially since I gave him $1000 down. 
  Your staff from your dealership have been exceptionally nice, however, I am "disappointed "on this deal. I recognize a loss of approximately $3000. I had inquired ahead of time for just this reason regarding this problem so I would know what my options would be. 
  This wasn't the original agreement made regarding rectifying this situation. I hadn't received the deal I was promised. I would appreciate your time reviewing this deal and will be anticipating your response. I greatly appreciate your time on my behalf. 
  
  Sincerely, 
  ******* **** 

  Business Response

  Date: 05/23/2023

  We did not force customer into this deal.  We offered to fix the BMW as it is under factory warranty. Customer told us that she wanted out of the BMW, the deal received was an option that we offered.  Nothing was hidden or undisclosed. Our owner did respond to customer. He offered to help in the ways that were stated (discount on parts, tires etc.) as goodwill gesture. That is the final offer made to customer. 

  Customer Answer

  Date: 05/23/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******* ****

• Initial Complaint

  Date:04/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/18/2023 me and my father purchased a Jeep from A&L Motor Sales in Monroeville. The very next day the check engine light came on. I immediately conacted the sales manager, and there was no response back. Upon diagnosing the engine light, my dad found out it was misfiring on cylinder 6. About two weeks later we reached back out to the dealership and they claimed they talked to me, which they did not. I’ve reached out to the attorney generals office and the state representative office to see what could be done. This dealership is very fraudulent and is untrustworthy. I would never recommend anyone going here. I’m out of a vehicle until I repair its major engine issues. I’m seeking repair through a certified Jeep dealership for the vehicle to be repaired to the advertised condition which was no major mechanical issues.

  Business Response

  Date: 04/15/2023

  ******* *** ***** ******* did purchase a 2014 Jeep Wrangler
  on January 18, 2023. Prior to them purchasing the vehicle, we entered this
  vehicle into our service center.  As you can see from the attached Repair
  Order, this vehicle needed a few items to pass Pennsylvania state inspection,
  which we did fix these few items. At this time, there was no check engine light
  present. This vehicle was ran through the shop for the inspection and the
  emissions, which both passed, with no check engine light ever present. On
  January 18th, 2023 when ******* *** ***** took delivery of the
  vehicle, they signed multiple forms stating that the vehicle is AS-IS. 
  These forms are also attached for review.  They were also offered a
  warranty, which they also declined. The day after ******* *** ***** took
  delivery of the vehicle, the engine light came on per *******. She then
  informed Tom G********* our pre-owned salesman, that she was going to have her
  father read the check engine light code since he was a mechanic. That was the
  last we heard of the issue until ***** reached back out to Tom on February 13,
  2023. This is almost a month later since purchasing the vehicle. If this
  vehicle would have been brought back to A&L Motors the next day when the
  engine light was present or if the customer had purchased a warranty at time of
  sale, there might have been something A&L Motor Sales could do; however, at
  this time there is nothing we can do. 

  Customer Answer

  Date: 04/17/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  the next day after purchasing the jeep, see photo attached for proof that ******* never stated that ***** was able to diagnose the vehicle’s engine code. There was no response from Tom after the text was sent. We are aware that we declined a warranty and we purchased the vehicle As-Is, but under PA law we have 30 days to take action if something mechanically goes wrong with said vehicle. There was no response giving after reaching out to Tom. ***** called multiple times in a two week period and was never given a call back. After finally reaching Tom (before the 30 day period was up) he stated that there was nothing to be done and he would not be helping us. During the phone conversation between Tom and *****, ***** said “What were you going to then that your not going to do now?”. Tom’s response for lack of words was nothing could be done and no guarantee of any repair. ******* and her father, *****, trusted a dealership to sell them a reliable and safe vehicle to get her to and from work and home. This dealership has done this countless times to other individuals, there are numerous horrendous reviews on BBB about their service and vehicles. These other individuals stated that they have reached out about their conflicts with the vehicles and they have not helped them even if it was the next day. 
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******* *******

  Business Response

  Date: 04/18/2023

  There is nothing else A&L Motor Sales is able to do.  Thanks 

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They refuse to honor or correct the online price which I started all pre paper work for

  Business Response

  Date: 01/14/2023

  This was CLEARLY an error in price listing. There is also CLEARLY a disclaimer on our website in case this happens. Simple logic would tell anyone, that NO one is going to sell a new car that has an MSRP of $ 66,000 for $6,600. This was simply a mistake that unfortunately happened. We corrected this as soon as it was noticed.