Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This review is on the Autoimmune Health Reset program. When I called and had the initial consultation the lady that I spoke with talked so fast it was hard to understand the parameters of the program. Which, after I got off the phone it reminded me of time share sales tactics where they speak extremely fast so they can confuse the consumer on what they are actually purchasing. They do not give you time to think about it and they want you to have whomever helps you make financial decisions there with you, also like a time share. I was told that I would meet with Dr C*** once a week and then have coach calls once a month which to me justified the over eight thousand dollars for the program. I was particularly concerned about getting treatment to help/cure Hashimoto's. The loss of hair, retention of weight, brain fog and other symptoms I am experiencing. They made it sound like they would be focusing on gut reset with the intentions of helping my particular aliments. They stated they had a high success rate with patients with Hashimoto's. I am a vegan and they initially ask if you would at least consider some animal products. They put me on their "vegan" protocol but at every call reminded me how wonderful organ meats are and bone broth. I constantly watched their videos that talked about organ meats and bone broth which isn't something I wanted to hear about throughout my "vegan" protocol. I was constantly subjected to hearing about animal products during the program. I quickly learnt that it was a one size fits all program that is self taught, and they were not gearing my treatment to my illness. That was not explained during the consultation. Also once I had financially invested myself to this program that you do not get to meet with Dr C*** once a week. It is a live Q&A between him and his employee that you can submit questions to prior to it going live. You do not get to speak with Dr C*** at all during the program. You then receive a huge box of supplements that does not explain in layman terms what they are and how they help but it's part of their protocol. When I asked about labs during the course of the program I was told the only thing included is to do another inflammation questionnaire. Labs are an extra cost, which they try to get you to do at the end of the program. The only reason I didn't try to back out after I had obtained a loan for the program was because I read the difficulty that other people had on BBB reviews in getting their money back. (after I purchased the program) I wish I would have looked at that website prior to investing. I had wondered how this program got such high reviews on Google and it's because at the end of the program if you provide a 4 or 5 star review they give you 40% off their supplements. In my opinion this program is a scam for anyone really trying to treat their ailments. I feel completely ripped off and frustrated that now I have to pay over eight grand and I am still as sick as I was when I started the program.

  Business Response

  Date: 02/01/2024

  To whom it may concern, 
  Please see below for our corresponding response in association with *** ********** message. 
  
  Client: This review is on the Autoimmune Health Reset program. When I called and had the initial consultation the lady that I spoke with talked so fast it was hard to understand the parameters of the program. Which, after I got off the phone it reminded me of time share sales tactics where they speak extremely fast so they can confuse the consumer on what they are actually purchasing. They do not give you time to think about it and they want you to have whomever helps you make financial decisions there with you, also like a time share. 
  Response: Our health strategists are very clear about what the program consists of as they walk you through the complete program and show the potential client the complete breakdown of everything included. This is done in great detail. All of our calls are recorded for quality and reviewed by management and upper management to make sure the vision and alignment of the clinic is met. There are no high pressure sales tactics used and client can simply end the call at any time by hanging up. We offer care based on the client's desire and clinical need. We also offer follow up appointments if someone needs to think about signing up and have never forced or pressured anyone into signing into care with our office. 
  

  
  Client: I was told that I would meet with Dr C*** once a week and then have coach calls once a month which to me justified the over eight thousand dollars for the program. 
  Response: Again, all of our calls are recorded and our team is very clear that this is a group based program where the client would have access to Dr. C*** on live calls in group settings where he is able to answer questions, make adjustments and monitor the client's case. We even provided access to the client if they could not make a call where they could post their question for Dr. C*** to be answered as all of the calls are recorded and provided to the client after every call. The client also did have a personal health coach who also met with one on one, monthly. The client received 17 weeks of care and support from the team and utilized all services. 
  

  Client: I was particularly concerned about getting treatment to help/cure Hashimoto's. The loss of hair, retention of weight, brain fog and other symptoms I am experiencing. They made it sound like they would be focusing on gut reset with the intentions of helping my particular aliments. They stated they had a high success rate with patients with Hashimoto's. I am a vegan and they initially ask if you would at least consider some animal products. They put me on their "vegan" protocol but at every call reminded me how wonderful organ meats are and bone broth. I constantly watched their videos that talked about organ meats and bone broth which isn't something I wanted to hear about throughout my "vegan" protocol. I was constantly subjected to hearing about animal products during the program. I quickly learnt that it was a one size fits all program that is self taught, and they were not gearing my treatment to my illness. That was not explained during the consultation. 
  Response: The client came to us wanting help based on issues they were walking through on their health journey. We have over 14 years of experience and an incredibly high success rate with autoimmune cases, especially Hashimotos and Graves disease (both autoimmune thyroid issues). We make it very clear that success is also determined by the patient's willingness and ability to be open to our expertise and clinical approach. We took a clinical approach based on our years of experience and expertise in order to support the client and their objectives for obtaining their optimal health. However, we also met the client where there were at by providing the client with an optimal nutrient dense vegan protocol in order to be flexible with what the client felt they were able to implement. Our goal is to heal the body from the inside out and we desire to educate and empower our patients on the best tools that can help them achieve these goals. We provided a plan and protocol that was clinical and also was flexible with the client's personal needs. There was no pressure made or forceful nature to bring in anything the client did not want to. In fact their are many clients in the program that not everything nutritionally would be applicable too, but they take the education presented and utilize it to their best ability. One of the primary objectives is for the clinic to educate and implement tools and lifestyle adjustment that will aid in goals the client has set for themselves and that is one of the reasons the client came to us. We are flexible while understanding that the client came to us because what the client had been doing on their own was not working. To see change we recommended implementing change. We provided a vegan protocol for the client specifically and followed with many tools, education, and lifestyle adjustments outside of food (sleep, mindfulness, exercise, etc.) to aid in your specific goals. Which would be neither one size fits all nor self taught. Self taught implies the team did not provide a plethora of resources, educations, guidance, and support surrounding the client's case. Which the clinic did. 
  
  Client; Also once I had financially invested myself to this program that you do not get to meet with Dr C*** once a week. It is a live Q&A between him and his employee that you can submit questions to prior to it going live. You do not get to speak with Dr C*** at all during the program. 
  Response: Our team is very clear that the client has access to Dr. C*** every week on live Q&A calls in group settings, where they do have the ability to talk with him personally in real time. We also offer the opportunity to post their questions prior to the call (as listed above) so that if they cannot make the call it can still be answered. 
  

   Client: You then receive a huge box of supplements that does not explain in layman terms what they are and how they help but it's part of their protocol. 

  Response: There are multiple downloadable PDFs, videos, and instructions both on the portal and mailed to the client with the supplements that explains in great detail on exactly how to take the supplements and what they are used for and doing for the body. This is also something every one of our health coaches is equipped to answer and provides many opportunities to explain on your individual appointments, office hours calls, and in any of the live Q&A calls. 
  
  Client: When I asked about labs during the course of the program I was told the only thing included is to do another inflammation questionnaire. Labs are an extra cost, which they try to get you to do at the end of the program. 

  Response: The client is correct that we are clear that labs are not included in the program and would be an additional cost if needed. We do not pressure anyone into doing labs as that is a separate course of action within care. However, based on where someone is at if they need additional support and want more clarity on where things are at within their health journey we do offer this as an option to add on at any time within their care with us. We may recommend this based on someone's health case but they would have to reach out to our office if they desire to move forward with the lab process. There is no call, email, or verbiage at any point that tries to pressure our patients into doing labs at the end of care. 

  Client: The only reason I didn't try to back out after I had obtained a loan for the program was because I read the difficulty that other people had on BBB reviews in getting their money back. (after I purchased the program) I wish I would have looked at that website prior to investing. I had wondered how this program got such high reviews on Google and it's because at the end of the program if you provide a 4 or 5 star review they give you 40% off their supplements. In my opinion this program is a scam for anyone really trying to treat their ailments. I feel completely ripped off and frustrated that now I have to pay over eight grand and I am still as sick as I was when I started the program.   
  Response: When the client chose to sign up for the program, our team walked the client through a non refundable policy that the client must complete, read, and go through in it's entirety to prior to signing (this is also part of the recorded call). The client was not forced or coerced into signing this policy but chose to out of their desire to enter into care. We have thousands of reviews on our website, google, and more from the patients we have been working with for over 14 years of experience. To say that these reviews are not real undermines the very real progress and healing our patients have had and is not a kind or fair response to the very real people who left them. The client completed care and had all services rendered within their time with us and we have all clinical notes and references to support our proper care of this case. 
  
  If there are any additional clarifying pieces of information needed we are happy to do so. 
  
  Sincerely, C*** Natural Health Centers
  

  
  

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning,
  
  I contacted the several times practice after my completion of the AHR program with some concerns I had about the clarity of what the program was about, whereas during my initial sales call with Steven I was led to believe that I was being given an individual plan and have actual appointments. I requested the recording of the call and was denied. In the original document I was given to sign I was under the impression that I was going to get one-on-one time with more than my success coach, based on the statement "you should expect your appointments..."paragraph 3. There were no appointments.
  I was told that the supplements I purchased for over $1000 were created especially for the program, Upon calling NutriMedix I learned this was a lie.
  For almost $8000 I was led to believe that I was getting "treatment" for the issues I stated I knew I had, again I was not explained that I was paying for a Facebook group "plan" for most of my 4 months, I kept telling myself that I will probably be getting more supplements and my appointments with Dr. Cole would be coming.
  Never in my wildest imagination did I realize I was paying for a Facebook group where we were all doing the same program. Nor did I know I would lose access to any information I learned after my 4 months was up. As a wellness professional myself I am constantly taking courses to further my education and never lose access to ANY groups or information as well as am given new information as it comes available.
  
  
  I am respectfully asking for a 50% refund of my money except for the supplements and the sessions with my coach.
  
  Thank you Stephanie Rowe
  

• Initial Complaint

  Date:09/23/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  “What you are saying is simply not true”. A quote from you. Is this how you normally speak to people, call them a Liar?
  
  When I had to DocuSign your program “contract”, there was no offer of time for me to review any of the multiple-page PDF that you included in your reply today. I tell you that I understood it to be a total of less that $2000, NOT nearly $7000! My FIXED income (taking care of my 85yo nearly-bedridden Mother & my 14yo son) does NOT allow for such an exorbitant expense that has NO proof whether it works or not.
  
  You made no mention of the fact that I informed my coach, over the phone, & you, per email, that I became sick and REMAIN sick, requiring me to seek care from my PCP, whom I saw again just yesterday.
  
  This is to inform you that I will be escalating this to the next level. My lawyer has advised me to report your business to the BBB. I have read previous outcomes where your company was FORCED to return a sizable REFUND. And THAT is EXACTLY what will be required in this instance. You have rattled off your charges; but, I haven’t YET mentioned what medical expenses I have incurred BECAUSE of your supplements.
  
  Again, I understood that the $1050 for supplements cannot be refunded; however, I am expecting the remaining charges, exceeding $6600 to be REFUNDED immediately.
  
  BBB: I’m including their contract; however, I was not offered any time to read/review this PDF before they expected me to DocuSign it. I truly understood the cost to only be $1060, not nearly $7000. This has put our family in a financial hardship. Please help.

  Business Response

  Date: 09/26/2022

  To whom it may concern, 
  
  *** ********** signed into care on July 18, 2022 and asked to withdraw from care on September 22, 2022. 
  
  *** ********** was provided the following information about her care she had received thus far and the amount of services she used:
  
  Services rendered:
  Full AHR Program Supplementation = $1,142
  Access to 1 month of the online portal = $2,800
  Access to Month 2 of the Education Portal = $1400
  8/1/22 Onboarding Call with health coach= $325
  8/18/22 Initial Call with health coach =$325
  FB Access 45 days = $1,125 (educational support material, live video calls every Tuesday and Thursday, support from our team and Dr. C***)
  
  Access to 1 month of the online portal gives her all the dietary and proprietary information for the first 30 days (and beyond). Please note we can log into our backend of our portal at anytime, *** ********** did review over a quarter of the material on more than one occasion and utilized this service, which is why she is being charged for it. 
  
  Total value of the services rendered came to $7,117.00 She paid $6625.75 (discounted pricing). 
  
  The value of our services far exceeds the price she paid. 
  
  Even so the client was offered the opportunity to stay in the course and have us continue to support her or she could transfer to 1:1 care. As a courtesy we were willing to waive certain fees which would have given her $4,500 towards new services + she retained the information she learned in the two months she was in care. She had a third option to pause care and wait until she felt she was more able to commit to the program she enrolled in. We were gracious in our offerings and gave her three different options to honor the contract she signed with our office. 
  
  As for her claims she did not have time to read over the contract are factually untrue. All our calls are recorded and can be submitted for review at any time by any legal party or should the BBB request such. The client had AMPLE amount of time to review the contract. Her initial call with our with our enrollment coach was 1 hour and 40 minutes. *** ********** at that time said she needed more time which our enrollment coach then scheduled a follow up with her and that call was 40 minutes. This gave *** ********** over 2 hours with our enrollment coach and time in between. 
  
  We will not be issuing any refund. 
  
  We wish *** ********** all the best on her healing journey. 
  
  Sincerely, C*** Natural Health Centers 

  Customer Answer

  Date: 09/27/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  Please review the email attached.  Note that Dr Will C***’s staff member is stating that I requested a refund on September 22, 2022; however, I included the email sent to Esther, requesting a refund on September 01,2022. Esther then waited three weeks before she called me with a blocked number call (see screenshot of such call).  
  

  This company claims that they reviewed the initial video conference; however, when I asked why they won’t allow my lawyer & me to review said video, they refuse to offer that video for our review.

  They claim that I had ample time to review the agreement; however, I had no time to do such since I had explained that I needed to end the call in order to take care of my **** ****** *** *** * ********* * * ********** ********. There was NO time for me to review the agreement before I had to take their call again.

  Finally, I understand the program to be at a cost of $1060, NOT $6,600!  I would have NEVER knowingly agreed to such an astronomical price!  They have basically called me a LIAR on more than one occasion!

  This company has NO ethical practice!  They “bragged” about having a B+ rating with the BBB.  They claim that they NEVER give refunds; however, there are documented complaints filed by the BBB where they DID give refunds ranging from $97 (the urine test & questionnaire of a client who did not sign their contract) and all the way to $5440 that WAS indeed refunded!  The program agreement described by these who did get refunds says that refunds after 14 days must be prorated based on the length of time the client is in the program.  Well, they are trying to disregard my email to Esther, dated September 01, 2022, claiming that I didn’t ask for a refund until September 22,2022.

   I was NEVER contacted by Dr Will C*** during the time in the program.  They offered to “waive fees” to give me “credit for more services in their office.  I specifically said that I do not want to continue since the program’s dietary restrictions & supply made me sick (and I remain sick), requiring me to spend MORE out of pocket than the charge for the program.  Yeah, this was a “great investment into me becoming more healthy”…COMPLETE SARCASM, if not understood!      For anyone thinking about this Quack & his company:  BUYER BEWARE…STAY AWAY!  

  Note: As I tried to review my rebuttal before sending, I realize that it won’t scroll up above two paragraphs; therefore, this act itself of replying to the BBB may be an act in futility in and of itself.

  
  
  Regards,
  
  
  
  ****** **********

  Business Response

  Date: 09/28/2022

  To whom it may concern, 
  
  We have addressed *** **********'s complaints in the previous response. There were no new issues that were brought to light and our company has offered 3 options to resolving this. What *** ********** is upset about is not wanting to honor her signed contract and the services she had rendered. 
  
  As for not providing the recording, other than *** **********'s aggressive email responses there's been no contact by a lawyer. 
  
  If her lawyer is to reach out to us directly from their firm we would be happy to comply with this. 
  
  Seeing as there's been no contact beyond what was described there are no further action steps to take. 
  
  Our clinic has been in business for almost 13 years and have seen thousands of patients. We have and continue to serve people with the utmost attention to detail and respect. This is not a systemic problem. 
  
  In this particular case and there are no additional action steps the clinic can take as *** ********** has rejected all options, but the one she continues to demand despite time and resources on behalf of the clinic and the contract in which she signed. 
  
  Despite all of this we wish her all the best and are here for her should she want us to honor any of the previous options provided. 
  
  - C*** Natural Health Centers 

  Customer Answer

  Date: 10/02/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  ****** **********

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $97 to Dr C*** for a test kit and quiz packet that I received in the mail. I took the test and quiz and signed up for a “coaching” call. I did the call on Aug 25th at 1:00 pm. It was very overwhelming and fast talking and at the end I felt very pressured to accept the package which was $7750. It was either accept it right then or not at all. After thinking it thru I decided it wasn’t the best option for me at this time so I called the office the next morning at 10:30 am to cancel. They couldn’t help me said I had to email customer care which I did but received an automated email back that they were not open. I also called Ally Lending which I had applied for credit thru and told them I wanted to cancel. They said they had to open a dispute with Dr C***. Monday morning I received an email from Dr C*** and they told me they could only refund $3853 of the $7750 because they already mailed my supplements and they were granting me 30 days of access to the program. Ally told me they had not received the funding yet so why did they mail out my supplements? And how did they do that so quickly? And I do not want 30 days access, I don’t want to do it at all. I cancelled well before 24 hours had even passed. This is a scam. Please help me get a full refund as I have not received anything from this business that I should have to pay for.

  Business Response

  Date: 09/06/2022

  To whom it may concern, 
  
  We reviewed *** ********** claims and all correspondence and her initial call with our health consultant. 
  
  *** ******** spent 1 hour and 19 minutes with our health consultant. The health consultant went through her health history, her goals, and our program. Our management team watched the call in its entirety to make sure that all aspects were addressed. All of our calls are recorded for quality control. 
  
  Upon reviewing the plan, the client decided to move forward with the care plan and our health consultant walked through section by section of our client contract. The client at any point in time can end the call. This is all virtual so as low pressure as anyone can possibly have. Our health consultant at multiple times (minute 59, 1 hour 4 minutes, and again towards the end) verified with the client that she was comfortable and wanted to continue moving forward.
  
  The client contract specifically states there is a non-refundable policy and that if you are not comfortable you are not to sign and not move forward. The client reviewed this and moved forward.
  
  Furthermore, the client did access the portal and education material. We can see on the backend of our website anytime someone reviews any material.
  
  When the client mentioned wanting to withdrawing from care she was also provided additional options to help meet her health goals.
  
  As a courtesy (even though the client signed a non-refundable contract) we issued a partial refund. Below is this break down.
  
  Services rendered: 
  Full AHR Program Supplementation = $1,142
  Access to 1 month of the online portal + non-refundable deposit fee (it releases 30 days of proprietary information at a time including downloads, videos, and education information) = $2,800 
  
  Total services rendered came to $3,942.00 she had paid $7,795.00. Leaving her with a balance of $3,853.00 that was refunded.
  
  At this time the client is required to honor the agreement she signed and services were provided.

  Customer Answer

  Date: 09/07/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  *** ********

• Initial Complaint

  Date:08/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April had purchased a $99.00 test from this Dr C*** from an instagram add. They sent me some paper to fill out. Then they emailed me to set up a zoom call. The zoom call took place on June 14, 2022. He did not show his face in the zoom and basically interviewed me to see if I was a good candidate for this program. I have an autoimmune disease and am always looking for help to feel better. His 1st questions was if I make my own monetary decisions. He knew where he was going with this the whole time. After a few questions he said I was a candidate for their services and they would accept me. Then he said it was over $7000. if paid monthly. Or they would give me a discount if paid up front of $6626.75. I was shocked and even told him how much that was for a 4 month commitment. I also told him I am not good at taking vitamins and part of the package is about $1200.00 worth of vitamins. I also told him I was going away for 10 days in Sept and asked how that would affect my program and he said not to worry. He then showed me the contract and said it's NON REFUNDABLE. I felt so pressured and I never heard of something nonrefundable. He stayed right on tract and said did you get the email to docu-sign, and I was very hesitant. Then after he asked me several times I finally signed. Then I gave him my American Express card. After that transaction I was so worried. I thought it could be a scam. I called my CC company and asked them not to put it thru. They said I would have to wait until it went thru and then dispute it. I also emailed Cole Nat Health and told them I wanted to cancel. They emailed me back that there was no refunds. Since then I haven't heard from them and I disputed it thru Amex and they just came back after investigating and said they cannot help me. I don't know if they are a legitimate company. But I have had nothing sent to me and no services rendered. I want a full refund and do not want to deal with this company. Please help me!

  Business Response

  Date: 08/29/2022

  *** ******* response to the BBB is very confusing to our clinic. 
  
  *** ***** has already received a full refund (July 19th; over a month ago from this complaint) seeing as no services were rendered. 
  
  As to *** *****'s claims we did not contact her, that is also untrue and we did email her and our emails went unresponded to. 
  
  Seeing as the refund has already been issued a month ago this is a moot point, but felt we should comment on it. We reviewed her call with our health consultant (they are recorded for quality assurance) and there was no hesitancy nor was there any questioning in the program or providing payment information. This is a virtual call and had *** ***** been uncomfortable she simply could have hung up at any time. There was no pressure and quite frankly her statements are not logical in this sense and are simply untrue. 
  
  There are literally no further actions that the clinic can take since a refund has been issued and contact from *** ***** has never come through the clinic. 
  
  We wish her the best. 
  
  Sincerely, Cole Natural Health Centers
  

  Customer Answer

  Date: 08/29/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *****

  Customer Answer

  Date: 08/31/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

   

  My complaint is not resolved.  The company lied and did not refund the money to me on July 19th.  If you can have them show you proof that they refunded my CC then I will say it's resolved. Please advise.  I'm sorry I checked off the wrong box. 

   

  
  
  Regards,
  
  
  ***** *****

  Business Response

  Date: 08/31/2022

  Hello (to whom it may concern), 
  
  Again we are deeply confused by Ms. *****'s claims. 
  
  We strongly encourage her to call her credit card company as we have processed everything on our end. 
  
  Please see the attachment with the confirmed dates of refund + the processor confirming the amount was removed from Cole Natural Health Centers account. 
  
  Ms. ***** continues to make claims (possibly because she's misinformed), but her continued false claims against the clinic are completely unfounded. Perhaps she should do her due diligence and check with her credit card company before making claims that are untrue. 
  
  If she has not received the refund the issue lies with her credit card company and not our clinic. Maybe she should leverage a complaint against them and not our clinic. 
  
  There are zero action steps the clinic can take. The refund has been processed. 
  
  Sincerely, Cole Natural Health Centers