Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This review is on the Autoimmune Health Reset program. When I called and had the initial consultation the lady that I spoke with talked so fast it was hard to understand the parameters of the program. Which, after I got off the phone it reminded me of time share sales tactics where they speak extremely fast so they can confuse the consumer on what they are actually purchasing. They do not give you time to think about it and they want you to have whomever helps you make financial decisions there with you, also like a time share. I was told that I would meet with Dr C*** once a week and then have coach calls once a month which to me justified the over eight thousand dollars for the program. I was particularly concerned about getting treatment to help/cure Hashimoto's. The loss of hair, retention of weight, brain fog and other symptoms I am experiencing. They made it sound like they would be focusing on gut reset with the intentions of helping my particular aliments. They stated they had a high success rate with patients with Hashimoto's. I am a vegan and they initially ask if you would at least consider some animal products. They put me on their "vegan" protocol but at every call reminded me how wonderful organ meats are and bone broth. I constantly watched their videos that talked about organ meats and bone broth which isn't something I wanted to hear about throughout my "vegan" protocol. I was constantly subjected to hearing about animal products during the program. I quickly learnt that it was a one size fits all program that is self taught, and they were not gearing my treatment to my illness. That was not explained during the consultation. Also once I had financially invested myself to this program that you do not get to meet with Dr C*** once a week. It is a live Q&A between him and his employee that you can submit questions to prior to it going live. You do not get to speak with Dr C*** at all during the program. You then receive a huge box of supplements that does not explain in layman terms what they are and how they help but it's part of their protocol. When I asked about labs during the course of the program I was told the only thing included is to do another inflammation questionnaire. Labs are an extra cost, which they try to get you to do at the end of the program. The only reason I didn't try to back out after I had obtained a loan for the program was because I read the difficulty that other people had on BBB reviews in getting their money back. (after I purchased the program) I wish I would have looked at that website prior to investing. I had wondered how this program got such high reviews on Google and it's because at the end of the program if you provide a 4 or 5 star review they give you 40% off their supplements. In my opinion this program is a scam for anyone really trying to treat their ailments. I feel completely ripped off and frustrated that now I have to pay over eight grand and I am still as sick as I was when I started the program.

  Business Response

  Date: 02/01/2024

  To whom it may concern, 
  Please see below for our corresponding response in association with *** ********** message. 
  
  Client: This review is on the Autoimmune Health Reset program. When I called and had the initial consultation the lady that I spoke with talked so fast it was hard to understand the parameters of the program. Which, after I got off the phone it reminded me of time share sales tactics where they speak extremely fast so they can confuse the consumer on what they are actually purchasing. They do not give you time to think about it and they want you to have whomever helps you make financial decisions there with you, also like a time share. 
  Response: Our health strategists are very clear about what the program consists of as they walk you through the complete program and show the potential client the complete breakdown of everything included. This is done in great detail. All of our calls are recorded for quality and reviewed by management and upper management to make sure the vision and alignment of the clinic is met. There are no high pressure sales tactics used and client can simply end the call at any time by hanging up. We offer care based on the client's desire and clinical need. We also offer follow up appointments if someone needs to think about signing up and have never forced or pressured anyone into signing into care with our office. 
  

  
  Client: I was told that I would meet with Dr C*** once a week and then have coach calls once a month which to me justified the over eight thousand dollars for the program. 
  Response: Again, all of our calls are recorded and our team is very clear that this is a group based program where the client would have access to Dr. C*** on live calls in group settings where he is able to answer questions, make adjustments and monitor the client's case. We even provided access to the client if they could not make a call where they could post their question for Dr. C*** to be answered as all of the calls are recorded and provided to the client after every call. The client also did have a personal health coach who also met with one on one, monthly. The client received 17 weeks of care and support from the team and utilized all services. 
  

  Client: I was particularly concerned about getting treatment to help/cure Hashimoto's. The loss of hair, retention of weight, brain fog and other symptoms I am experiencing. They made it sound like they would be focusing on gut reset with the intentions of helping my particular aliments. They stated they had a high success rate with patients with Hashimoto's. I am a vegan and they initially ask if you would at least consider some animal products. They put me on their "vegan" protocol but at every call reminded me how wonderful organ meats are and bone broth. I constantly watched their videos that talked about organ meats and bone broth which isn't something I wanted to hear about throughout my "vegan" protocol. I was constantly subjected to hearing about animal products during the program. I quickly learnt that it was a one size fits all program that is self taught, and they were not gearing my treatment to my illness. That was not explained during the consultation. 
  Response: The client came to us wanting help based on issues they were walking through on their health journey. We have over 14 years of experience and an incredibly high success rate with autoimmune cases, especially Hashimotos and Graves disease (both autoimmune thyroid issues). We make it very clear that success is also determined by the patient's willingness and ability to be open to our expertise and clinical approach. We took a clinical approach based on our years of experience and expertise in order to support the client and their objectives for obtaining their optimal health. However, we also met the client where there were at by providing the client with an optimal nutrient dense vegan protocol in order to be flexible with what the client felt they were able to implement. Our goal is to heal the body from the inside out and we desire to educate and empower our patients on the best tools that can help them achieve these goals. We provided a plan and protocol that was clinical and also was flexible with the client's personal needs. There was no pressure made or forceful nature to bring in anything the client did not want to. In fact their are many clients in the program that not everything nutritionally would be applicable too, but they take the education presented and utilize it to their best ability. One of the primary objectives is for the clinic to educate and implement tools and lifestyle adjustment that will aid in goals the client has set for themselves and that is one of the reasons the client came to us. We are flexible while understanding that the client came to us because what the client had been doing on their own was not working. To see change we recommended implementing change. We provided a vegan protocol for the client specifically and followed with many tools, education, and lifestyle adjustments outside of food (sleep, mindfulness, exercise, etc.) to aid in your specific goals. Which would be neither one size fits all nor self taught. Self taught implies the team did not provide a plethora of resources, educations, guidance, and support surrounding the client's case. Which the clinic did. 
  
  Client; Also once I had financially invested myself to this program that you do not get to meet with Dr C*** once a week. It is a live Q&A between him and his employee that you can submit questions to prior to it going live. You do not get to speak with Dr C*** at all during the program. 
  Response: Our team is very clear that the client has access to Dr. C*** every week on live Q&A calls in group settings, where they do have the ability to talk with him personally in real time. We also offer the opportunity to post their questions prior to the call (as listed above) so that if they cannot make the call it can still be answered. 
  

   Client: You then receive a huge box of supplements that does not explain in layman terms what they are and how they help but it's part of their protocol. 

  Response: There are multiple downloadable PDFs, videos, and instructions both on the portal and mailed to the client with the supplements that explains in great detail on exactly how to take the supplements and what they are used for and doing for the body. This is also something every one of our health coaches is equipped to answer and provides many opportunities to explain on your individual appointments, office hours calls, and in any of the live Q&A calls. 
  
  Client: When I asked about labs during the course of the program I was told the only thing included is to do another inflammation questionnaire. Labs are an extra cost, which they try to get you to do at the end of the program. 

  Response: The client is correct that we are clear that labs are not included in the program and would be an additional cost if needed. We do not pressure anyone into doing labs as that is a separate course of action within care. However, based on where someone is at if they need additional support and want more clarity on where things are at within their health journey we do offer this as an option to add on at any time within their care with us. We may recommend this based on someone's health case but they would have to reach out to our office if they desire to move forward with the lab process. There is no call, email, or verbiage at any point that tries to pressure our patients into doing labs at the end of care. 

  Client: The only reason I didn't try to back out after I had obtained a loan for the program was because I read the difficulty that other people had on BBB reviews in getting their money back. (after I purchased the program) I wish I would have looked at that website prior to investing. I had wondered how this program got such high reviews on Google and it's because at the end of the program if you provide a 4 or 5 star review they give you 40% off their supplements. In my opinion this program is a scam for anyone really trying to treat their ailments. I feel completely ripped off and frustrated that now I have to pay over eight grand and I am still as sick as I was when I started the program.   
  Response: When the client chose to sign up for the program, our team walked the client through a non refundable policy that the client must complete, read, and go through in it's entirety to prior to signing (this is also part of the recorded call). The client was not forced or coerced into signing this policy but chose to out of their desire to enter into care. We have thousands of reviews on our website, google, and more from the patients we have been working with for over 14 years of experience. To say that these reviews are not real undermines the very real progress and healing our patients have had and is not a kind or fair response to the very real people who left them. The client completed care and had all services rendered within their time with us and we have all clinical notes and references to support our proper care of this case. 
  
  If there are any additional clarifying pieces of information needed we are happy to do so. 
  
  Sincerely, C*** Natural Health Centers
  

  
  

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning,
  
  I contacted the several times practice after my completion of the AHR program with some concerns I had about the clarity of what the program was about, whereas during my initial sales call with Steven I was led to believe that I was being given an individual plan and have actual appointments. I requested the recording of the call and was denied. In the original document I was given to sign I was under the impression that I was going to get one-on-one time with more than my success coach, based on the statement "you should expect your appointments..."paragraph 3. There were no appointments.
  I was told that the supplements I purchased for over $1000 were created especially for the program, Upon calling NutriMedix I learned this was a lie.
  For almost $8000 I was led to believe that I was getting "treatment" for the issues I stated I knew I had, again I was not explained that I was paying for a Facebook group "plan" for most of my 4 months, I kept telling myself that I will probably be getting more supplements and my appointments with Dr. Cole would be coming.
  Never in my wildest imagination did I realize I was paying for a Facebook group where we were all doing the same program. Nor did I know I would lose access to any information I learned after my 4 months was up. As a wellness professional myself I am constantly taking courses to further my education and never lose access to ANY groups or information as well as am given new information as it comes available.
  
  
  I am respectfully asking for a 50% refund of my money except for the supplements and the sessions with my coach.
  
  Thank you Stephanie Rowe