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Business Profile

Personal Shopper

Fun and Function

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/27/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    See attachment's regarding the response from customer service after the complaint was file; my daughter received the Sensory cushion on 6/7/24. e manufacturer in April, and they generally ship our orders quickly. I'm not sure why this is taking so long. All the best,***** I wanted the pillow for my grandson who has autism and could help with his sensory issues especially the vibration. Two months is a very long time to wait. When looking at my order online it reads the order is complete which it is not, I believe when an item is on backorder it should read "incomplete order". This has been an absolute nightmare dealing with Fun and Function. Do better!

    Business Response

    Date: 05/28/2024

    Hi *****,

    We're so so sorry about your aggravation with this order.

    In general, (unless indicated on the site that the product has a longer shipping time), all orders ship withing a couple of business days seamlessly. This particular item went out of stock just as you placed the order. To furthur compound this isse, the vendor who is usually quick to restock has been slow this time. Our reps have been in contact with you though this process and you wote that you preferred to wait, rather than refund and cancel the order. Please just reply to the emails we sent if ypu would like to cancel for a full refund. We really vallue your satisfaction and are very sorry about ths long unforseen backorder.

    Thank you!

    ****** and the Fun and Function ************* Team

Fun and Function is NOT a BBB Accredited Business.

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