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Business Profile

Personal Shopper

Fun and Function

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/27/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Date: March 21, 2024 Shipment #********** Product Name Senseez Pillow - Soccer Ball Grand Total$43.80 Email is from April 5, 2024 *****, I'm truly sorry that your item is on backorder. It looks like when you placed the order it was actually in stock but low and then when your order went through it went to an automatic backorder with the warehouse. I do see that **** reached out to you by email on March 31st to let you know about the backorder. According to the order notes on both the 1st and the 4th of April you wanted to wait for the backorder to come through. I do believe it should be back in stock soon. Please confirm now that you would like to cancel the backorder and I will reach out to the warehouse to cancel it. All the best,***** On Friday, May 24, 2024, 3:52 PM, Fun and Function CustomerCare <***************************************> wrote:Response from May 24, 2024 Hi *****, We are still waiting on an answer from our purchasing team. I do see that it was ordered from the manufacturer in April, and they generally ship our orders quickly. I'm not sure why this is taking so long. All the best,***** I wanted the pillow for my grandson who has autism and could help with his sensory issues especially the vibration. Two months is a very long time to wait. When looking at my order online it reads the order is complete which it is not, I believe when an item is on backorder it should read "incomplete order". This has been an absolute nightmare dealing with Fun and Function. Do better!

    Business Response

    Date: 05/28/2024

    Hi *****,

    We're so so sorry about your aggravation with this order.

    In general, (unless indicated on the site that the product has a longer shipping time), all orders ship withing a couple of business days seamlessly. This particular item went out of stock just as you placed the order. To furthur compound this isse, the vendor who is usually quick to restock has been slow this time. Our reps have been in contact with you though this process and you wote that you preferred to wait, rather than refund and cancel the order. Please just reply to the emails we sent if ypu would like to cancel for a full refund. We really vallue your satisfaction and are very sorry about ths long unforseen backorder.

    Thank you!

    ****** and the Fun and Function ************* Team

    Customer Answer

    Date: 06/08/2024

    See attachment's regarding the response from customer service after the complaint was file; my daughter received the Sensory cushion on 6/7/24. 

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