Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired this company to install a roof on October 17, 2025. The company bid the roof replacement to cost $7,500.00. They did not inspect attic for damaged or rotten wood prior to bidding. The day of the job, we were contacted by the company informing us there was more inferior wood than they had anticipated. The final bill included an additional charge of $296.00. Upon inspection of completed job, we contacted the company with some concerns .They did come back and haphazardly addressed only one of our concerns. We reached out to the company again with no response. After four days of waiting, we made another attempt. We received an unprofessional reply including profane language and complaints about having to replace more wood than expected. We do not care to work with this company in the future. We will address remaining problems with the roof independently. Furthermore, our deck needs repainted as a result of the company throwing debris from roof without covering it before roof removal. Finally, the dumpster for the job was placed in our neighbors yard resulting in large ruts for our out of pocket repair expense.

  Business Response

  Date: 11/03/2025

  As for Mr. ******* complaint. As far as the wood replacement. Says right on contract any bad wood is an extra charge. There was no attic access in the valleys that were severely rotted out. Major leaking thru the years. We only charge him ****** which is very low for the amount of wood that was replaced. When he reached out for some minor repairs we were working out of town and the cell reception was spotty at best shich I told him. I did send a guy by, which I guess he missed a couple minor things. I told him we would come back once we got into town. Which he quit responding. As far as the dumpster, it was parked in drive right in front of a  car that looked as if it didnt run!!!! The deck Maybe had a couple shingle fall on it. Does not need ******. They painted it 2 days before we started the roof. Real smart there. I have tried to contact Mr. ****** several times. Which he will not respond. Typical! He said he would like ****** off the job. To ease his mind I agreed. Still no response or check. I received nothing down. He owes for entire roof. I have many pics of entire job. Went over and above to replace wood and rotted rafter. Way to much for just ******   As far as the vulgar language. I did not swear at him what so ever. I simply said we replaced a h*** of a lot of wood!!!!!!!! Period. 
  Typical case of a homeowner looking for something free or to beat someone out of money. Since he wont respond at all. Been in business for 25 years. Never had a complaint like this EVER!!  That should say something!! 

  Customer Answer

  Date: 11/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******