Business Profile

Hospital

Select Medical Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Select Medical Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

47 total complaints in the last 3 years.
20 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've gone to Select Physical Therapy 2 times now. Each time, I was given a treatment plan that lasted for about 1.5 months. My last appointment with them was about 2-3 months ago, and we are still within the same calendar year. I was told that I needed to get reinstated as a new patient. I scheduled my appointment 3 weeks out because they would not consider me to be an existing patient. This was frustrating and painful because I was having issues with my back. A week before the appointment, they called me because they needed to change my scheduled appointment. I accepted it since they only needed to push my appointment to an hour later. However, 2 days later, I found out that the new time wouldn't work. So when I called, they are making me wait another few weeks for another appointment. They were not willing to work with me to find a reasonable compromise. And this whole time, I'm still in pain since I've been waiting for this service.
Business Response
Date: 07/03/2025
We have reached out to the patient to resolve scheduling issues.
Initial Complaint
Date:06/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Banner physical therapy prior to my TKR and for 4 months after my surgery for PT. They continued to charge me their full amount after my deductible was met instead of a copayment. When I contacted them before, they said they would reimburse me within two weeks after I completed PT which was two months ago. Every time I contact them I am on hold for 30 minutes and then transferred to a voicemail and no one calls back. There is no getting a hold of these people. They need to refund over $1300 they over charged me.
Business Response
Date: 06/30/2025
We reviewed the account and it appears the refund amount should be $886.53. We made several attempts to contact the customer, but have not heard back at this time. We will process this refund amount. If the customer feels there is additional money owed, please contact us and we will review. Thank you for your patience in allowing us to review.
Business Response
Date: 06/30/2025
I apologize for the timing. We were able to connect with the customer and the refund has been processed and the issue resolved. Thank you.
Initial Complaint
Date:06/02/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted their physical therapy office in *******, ** and asked them to verify my insurance. They called me back and told me I only had a $14 dollar co-pay. When I went in for service I was given the typical stack of forms to sign and didnt think anything of it. After several visits I started receiving invoices for several hundred dollars. When I asked why I was being billed so much money when I was told I only had a $14 copay, they told me that the $14 copay was a good faith payment and that I had a deductible to meet so I was fully responsible for the fees. They then sent me a copy of the financial responsibility form I signed that was in their stack of forms. The financial responsibility form shows they were fully aware of the deductible and opted not to disclose it. Instead they made it seem as though it was all covered just to get me to come in and bill me later.This kind of bait and switch tactic is disgusting, especially for a medical facility. They should be upfront and honest with patients instead of misleading them for profit.
Business Response
Date: 06/04/2025
See attached. Thank you
Customer Answer
Date: 06/04/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23409787

I am rejecting this response because: This is a clearly a deceptive practice. When my insurance was verified, they should have clearly communicated the information about the deductible and my percentage of responsibility when my call was returned. They clearly had the information since it was written on their form. Instead, I was told I "ONLY" had a $14 copay. Upon arrival, I was asked to quickly sign the forms as the therapist was ready and waiting for me. You can even see that I was ******* as I incorrectly signed an area of the form that was unnecessary. I took them at their word which was obviously a mistake.
Every other medical office I've dealt with has clearly communicated costs so I could make an informed decision. They are now using the form I signed in haste, as proof that I was aware of the charges.

Regards,

***** ******

Business Response
Date: 06/06/2025
See attached for updated response.
Customer Answer
Date: 06/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******
Initial Complaint
Date:04/27/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Select Physical Therapy (SPT) has issued duplicate and triplicate ******** to my health care provider. My health care provider provided document reflecting all invoices as paid. I submitted this documentation to *** and they agreed their ******** were in error and I was due a refund. However *** continue to invoice for the duplicate and triplicate ******** for larger and larger amounts. I again called them, and spoke to ****. She agreed the ******** were in error and I was due a refund for $210.88. *** refuses to provide a statement reflecting my account as paid in full nor provide my refund. Their latest billing was for $714.75 plus I am due a refund for $210..88
Business Response
Date: 05/01/2025
Please see attached response.
Customer Answer
Date: 05/12/2025
Agreed, Select Physical Therapy has resolved the matter to my satisfaction and I would now like to drop/close out this complaint.
Thank you so much for your assistance in resolving this matter.

****** ********
Initial Complaint
Date:04/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had PT with Select PT in 4/24 & 5/24. Around Sept I got a bill for $170 something that I paid and now I'm thinking I didn't owe that amount. Unfortunately I can't find my email receipt to look it up. I think they are praying on people hoping they will pay without looking into it (which I did unfortunately in fall 2024).I'm saying this because in November I got a bill for over $1000 and when I called they said it was a billing error and to disregard it.Then, last month I got a bill for over $300 for the same service dates in 4/24 & 5/24! I emailed again and *** M replied just last week that some discount didn't get applied correctly but that I have no *********** today, I just got ANOTHER bill for 4/24 saying I owe again! I'm so frustrated that they're just sending out random WRONG bills hoping people will pay them. I want an audit done on my account and a refund of the $170 I paid last fall because I don't think I actually owed it!
Customer Answer
Date: 04/22/2025
I just received a paper bill in the mail for $311.18 for two service dates in May 2024.
Business Response
Date: 05/19/2025
We checked and her current balance is $0.
Initial Complaint
Date:04/05/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Upon the start of my therapy plan, I was informed how much each visit would cost, and was told the fee was due to me not meeting my deductible. I informed the local facility, I had met my deductible; however I would pay the fee and expect a refund once the error corrects itself. Some months later, I reached out to via the customer contact on the main website on 2/19/2025 and requested a review, they had not reached out to me for over payment, which occurred in early November 2024. On February 21, 2025 I received a response to my initial inquiry asking me for the patient information, despite my inquiry that "I" was the patient, I replied with all the information again. On March 10, and March 19, 2025, I followed up on the inquiry as I had not received a response. On April 01, 2025 I received a response my account was showing a refund and my credit card was credited on March 24, 2025. It has NOT been refunded, and no one has confirmed the amount I submitted within the original inquiry. I was charged $80.00 for 3 visits and should have only been charged $16.00, the refund is $204.00 and NO one has reached out since November ***************************************************** with my refund. The email address I've been communicating with a representative, the email associated with my patient account is: ************************** It's not an email I manage as often as the email I provided above. This place is a complete scam! The reason I stopped going there is for the hour session, the therapist was late, the facility unlocked their door nearly 20 minutes after my appointment and ran me out at the hour!
Business Response
Date: 04/09/2025
Attached is our response to the complaint.
Customer Answer
Date: 04/10/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution to process a refund is satisfactory to me.

Regards,

**** ******
Initial Complaint
Date:04/03/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Re invoice ********* for $64.68 I received this invoice. My eob shows nothing is owing. I don't owe this amount.
Business Response
Date: 04/03/2025
Please see attached response.
Initial Complaint
Date:03/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This organization, Select Medical, billed me for physical therapy services from 8/2024-11/2024. When my ******** and my supplement United healthcare paid them. I ended up paying them $253 could possibly be more as they sent me weekly/biweekly bills for services. I called them on January 13, 2025, February 18, in March 17, 2025. I was told then that a check was mailed out to me on March 12, 2025. Today I called again and was told there was no record of my call on 17. I have the names of the individuals that I spoke with and it appears that no one knows what is going on. Im assuming these have been recorded and documented. Today I requested a call from a manager. I am doubtful. I will receive such a call back. So this company got money from my insurance providers as well as money from me. feel scammed. I am a senior and I do feel Im being taken advantage of.
Business Response
Date: 03/28/2025
I have completed my review of the BBB ID #********. Attached is my response.

Thank you,

****** *******
Outpatient ******************* Supervisor
**************************************
Phone: ************
Fax: ************
Select Medical: Improving Quality of Life
**************************************************
Customer Answer
Date: 04/07/2025
Hi there. I understand that you closed this case however I never received any other information from you. I did not realize you were waiting for more information from me. Please advise if this case can be open. Thank you.
Initial Complaint
Date:03/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted the front desk to check eligibility for my child, and they informed me they had an opening, which I told them I would call them back, but they reserved the appointment without my consent, so I would not lose my spot. I asked them for a letter so I could present it for my active custody battle but the person on the counter stated they did nothing wrong.They should not be allowed to reserve appointments and I need documentation to support their policy for my active custody battle.
Business Response
Date: 03/26/2025
Our Market Manager indicated he discussed this concern with you and will be available to address any future concerns. Let us know if we can of further assistance. You can also reach out to me, *** *********, Compliance Officer, at ************ or **********************************************************
Initial Complaint
Date:03/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been awaiting reimbursement of $225 from Select Medical since November 2024. I had physical therapy at Novacare Rehabilitation on 10/3/2024 and was waiting for my COBRA health insurance to be activated, so I paid $225 out of pocket on 11/5/2025. Insurance instructed them to reimburse me, and I made 3 calls to Select Medical Billing before they properly remitted payment on 12/18/2024. They supposedly mailed the refund check 1/13/2025, yet I have not received anything. I called Select Medical again 3/17/2025 and was not given a satisfactory update other than their billing department is backed up and they will submit a ticket to expedite reimbursement but provided no update on when I can expect it. The refund check should have arrived by now, and I should not be responsible for chasing this reimbursement.
Business Response
Date: 03/25/2025
Please see attached response.
Customer Answer
Date: 03/25/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the reimbursement check today.

Regards,

********* *****

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Select Medical Corporation is NOT a BBB Accredited Business.