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Business Profile

Baths

West Shore Home, LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for West Shore Home, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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West Shore Home, LLC has 46 locations, listed below.

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    Customer Review Ratings

    4.77

    Average of 2,852 Customer Reviews

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    Review Details

    • Susan F.

      Date: 12/14/2022

      On 12/3/2022, West Shore Home quoted a shower replacement job for me, and I applied for financing help to pay for it. But West Shore did not send me the loan documents. When I wanted them, they said they would not provide them until the job was done. They also said that the price listed in your contract is the price you pay. However, I didn't get a copy of the contract, only their Peace of Mind Pledge, and a quote of $16,241. This is not a contract, it's a quote. WSH would not provide me with a contract.
      WSH printed literature on which the quote is written says they have an A+ rating on BBB. However, their customer review rating clearly says 1.71 out of 5 possible stars. Clearly not A+. That seems fraudulent to me.
      Can a company pay off BBB to get a better rating than the customers of that business clearly say?
      On 12/12/2022, and after not receiving any loan documents to review from the company, I cancelled my agreement by calling 2 different people at the company. I called Drew, who answers the phone at the call center, and she had my information pulled up. She said that because it had been more than 3 days past my deadline to cancel, that while I could still cancel, their policy was to send a manager over to my house to talk to me about it. I explained that I do not want to do business with them after this, and she was very adamant that they would be sending someone out to talk to me. I had to threaten to call the police if they came on my property for them to stop pushing me for another in-person appointment!!!
      I next called the salesman, Chris Sheppard, to reiterate with him that I was cancelling. He also agreed to cancel the work, but added that there was no way he could provide me with the loan documents for the loan for which I had applied and been approved. This is my financial information...upon what basis would they be withholding these documents?
      Isn't this a violation of Truth in Lending law?
      This company seems sketchy to me!

    • Chris P

      Date: 12/06/2022

      it took 6 months for my shower to be installed. i have called multiple times for service request for them to fix issues that they damaged and still no one has called back. Going on 9 weeks and still nothing. When I call they assure me someone will contact me. Regional Manager and Install manager were supposed to contact me and come by as well, still nothing.

      West Shore Home, LLC

      Date: 12/19/2022

      We apologize to Mr. P**** for any lack of communication. Our General Manager has personally contacted him and addressed all issues.

    West Shore Home, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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