Reviews

This profile includes reviews for West Shore Home, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

West Shore Home, LLC has 46 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  West Shore Home, LLC

  3 Crossgate Dr Atten A/P Mechanicsburg, PA 17050-2459

  
• 

  West Shore Home, LLC

  3845 Gateway Centre Blvd #300 Pinellas Park, FL 33782-6116

• 

  West Shore Home, LLC

  2519B Vacation Dr Myrtle Beach, SC 29577-6640

  
• 

  West Shore Home, LLC

  2824 Old Woodruff Rd Greer, SC 29651

  
• 

  West Shore Home

  425 Franklin Gtwy SE STE 520 Marietta, GA 30067-7736

  

Review Details

• Review fromErica R

  Date: 06/30/2023

  5 stars
  Joel V and Josh A did a fantastic job on my shower replacement! Arrived on time, respectful of my home by laying down tarp for their walkway, and cleaned up after. Great job and thank you!

• Review fromJoe C

  Date: 06/30/2023

  5 stars
  Awesome job!! Can’t imagine anyone giving any less than 5 stars!! Very professional & courtesy! End result was outstanding!!
  
  Great job!!!

• Review fromSamuel B

  Date: 06/30/2023

  5 stars
  Tim white was professional and did a great job. We are extremely satisfied.

• Review fromKimberly F

  Date: 06/30/2023

  1 star
  Initially I was very impressed with the communication as well as the service. now that we have had the shower for 6 months and are now experiencing an issue, I cannot get anyone to return my calls.
  My father signed a 1 year interest free contract, which I have a copy of.
  But the employees at WSH entered the information incorrectly with the finance company. They put our info in with only 6months interest free.
  My father has been paying almost 3x the original monthly charge to ensure we have it paid off within the 1 year time frame. Now suddenly we are hit with a LARGE bill that includes interest on the full amount of the purchase BEFORE discounts and down payments. About $5K over what we financed.
  Of course I have called daily and left several messages with customer service as well as on their recorded line, to date I have received ZERO communication from them.
  GreenSky can do nothing to fix the issue since it was WSH that entered the information incorrectly.
  Please you need to look into the complaints about West Shore Homes. There are more dissatisfied customers than there are satisfied.

• Review fromMarvin B

  Date: 06/29/2023

  5 stars
  Glen, jordan, bryan t, mike, nick, and shane did a hell of q job, my new windows are amazing.

• Review fromSt R

  Date: 06/29/2023

  5 stars
  Nico c and clay c from Salisbury did a very good job the bathroom and yard was cleaned like I was told I love my new shower

• Review fromKyle M

  Date: 06/27/2023

  5 stars
  Overall I think this is a great company. Very process-oriented, and they treat their employees well.

• Review fromRaymond H

  Date: 06/24/2023

  1 star
  Terrible customer service. I’ve experienced numerous issues with West Shore from them scheduling an appt and not showing to measuring windows incorrectly. Since March, I placed calls to my salesman, customer service, left two complaints on website, negative review with Home Advisor and not one time have I yet to receive a call to discuss my frustration and answer questions. Part of my project was completed but I’m at the point where I don’t care if the rest is completed as I’ve moved on from West Shore. It’s a shame as this was my third project with West Shore since 2020 to be treated so poorly.

  West Shore Home, LLC

  Date: 06/26/2023

  We sincerely apologize to Mr. H****. Particularly as a repeat customer. There were two issues with some of Mr. H****'s windows. One as a result of a measuring error, and one as a result of a manufacturing error. We are addressing both issues and will ensure that he is 100% satisfied when we are done.

• Review fromKristi B

  Date: 06/23/2023

  1 star
  My mom (80) had a shower put in and there was nothing but problems one after another. She signed up for a promotion they were having to win a $10,000 shower but they don't tell you until they send someone out to give you an estimate that you have to be a exsisting customer to even qualify to enter the promotion which defeats the point of "Winning a shower". Then they told her it would be done in 1 day, well that didn't happen. They cracked one of the walls installing the shower and gave her a date 3 weeks out to replace the cracked wall. Then the installer brought out the wrong wall to replace. Because there are 3 walls being installed. Also on the original installment date they FLOODED her basement when they left an outside faucet open when they turned the water on and left to have lunch and never noticed the water or made sure to turn the water back off at the road. The water company told my mom the water ran for 5 plus hours. Then when they realized it the installer told my mom "It wasn't their problem, she needed to contact a plumber that there must be a leak and they wouldn't be fixing it". Of course this was before we discovered the water faucet that was still on. And the shower was originally quoted at over $17,000.00 in which she said she couldn't afford that the sales rep then gave her a discount and the price went down to over 14,000 and my mom again wasn't sure about that price but then the rep said if she signed up that day she would take another $1000 off bringing the total to a little over $13,000 really not giving my mom time to think it over or do some comparison shopping. She agreed to the shower but what she recieved does not look like a $13,000.00 shower. We had our plumber come out to look at the flooded basement and then he looked at the shower and he said he could have given her the same look for less than $4000.00. Wish i could give a negative rating because it would be negative 1000. Not right taking advantage of senior citizens on a budget.

  West Shore Home, LLC

  Date: 06/26/2023

  We sincerely apologize to Ms. B****** for the issues her mother had. We have addressed and resolved all of them to her mom's complete satisfaction. The issue with water in her mother's basement was not related to any work that West Shore Home performed. Her mother hired a third party plumber that also determined it was unrelated to West Shore Home.

• Review fromCharlotte e

  Date: 06/22/2023

  1 star
  they came out set up to have a tub change to just shower everything was all set said would be 4 to 6 weeks I seen a commercial from west shore saying they can get it done in a month so I called the company to fine out when my shower would be done since they were adversting 30 days I was told my order had been canceled I was not informed about that I sign all the paper work and had the finance all done they said the finance fail through but no one called to tell me that I could have gotten the money if I would have had a choose very poor customer service I was really looking forward to having the shower for health reason :{

  West Shore Home, LLC

  Date: 06/23/2023

  We apologize to Ms. E****** that we are unable to go through with her project. She was not able to obtain financing for the project. She also does not own the home she is in. It is West Shore Home policy that we only contract with the owner of the property.