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Business Profile

Auto Body Repair and Painting

Faulkner Collision Center of Mechanicsburg

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 2024 I **** ******** drop my vehicle off at the ******** dealership under **** ***** my brothers name.Due to repairs that needed to be done the windows ,seat and rear tire trim.The dealership had my trust and they were the ones I trusted to complete the job. The insurance company paid the maximum to get the car fixed. It had then became 4 months of the dealership constantly telling me that my car is not ready.The rental car for my insurance was now exhausted so I was paying out of of pocket and still no car. I informed them that I have a family and a business to run and I needed my car. ****** penh said that my car will be ready September 16 2024 the latest September 17 2024. I called on the lastest date after months of waiting. ****** was very rude and called me a liar stating she never said a date. I confirmed I had witness and I needed my car. The dealership refused to release the car and was very rude. I attempted to ask for a supervisor by the name **** *******. Mr ******* was very rude and did not try to understand that I was promise my car numerous times on different days. I then proceeded to ask him for his manager so I could be able to get my car back. He proceeded to say that I will get the car back when I get it back. I then said to him that as a dealership how can you not let me know when I would get my car back he had no reply.The customer service was horrible and discrimination was very much at its high. I then try to contact the corporate office and had a hard time getting the phone number Everytime I would call I would get the run around. Spoke to ***** and ****** who didn't help at all with the information. I then received a call on September 20 2024 stating my car was ready. I went to pick my car up and the door panel was flapping off. There was a mildew smell in the car. The trunk housing button was hanging off. The brake lights was on. The car started malfunctioning. These are issues that I didn't have before I gave the car to them.

    Business Response

    Date: 10/23/2024

    The timeline on this repair were as follows.
    July 26, 2024 - The vehicle was dropped off at Faulkner Collision Mechanicsburg.
    July 31, 2024 - The vehicle went into the shop and parts ordered.
    We waited on approval from insurance to replace the front seat cover. 
    August ******* - The seat cover was ordered cover after we received approval. 
    September 4, 2024 - The lining for the seat arrived. Once we received the seat cover, we had to build the seat almost from scratch, cut holes and staple the leather cover to the frame. 
    September 17, 2024 - The last part arrived. 
    The customer was informed that our technician would be finished with his portion of the repair on September 17th, which he was however, we still needed to tint the window and do a cleanup and final check on the vehicle.
    The owner of the vehicle asked for the manager on September 17th. During the conversation a woman was screaming at me on the phone and what I would assume was Mr. ***** (********) also yelling. I stated we couldn't get the vehicle back to the customer as the repairs weren't completed, I can't say if they understood as all they did was yell and throw out "F" bombs without letting me get a word in edge wise. They also hung up before I could give them any other details. 
    In addition to the above details, we also took the vehicle to our *************************** to check codes on the dash. The service department informed us that the codes were pre existing prior to the insurance claim. The customer was informed of this information by our service department during earlier visit (prior to the accident) and that the issue needs to be addressed. The owner declined the repair which is why there is a light on the dash. We spoke about this with the owner. 
    September 20, 2024 - The vehicle was returned to the customer with the owner looking over the vehicle and having no issues. 

Faulkner Collision Center of Mechanicsburg is NOT a BBB Accredited Business.

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