ComplaintsforJordan Tax Service, Inc.

• Initial Complaint

  02/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The company has been withholding my local income tax for a reason out of my control. My company had made an error (from my understanding), and Jordan tax is punishing me by withholding nearly $800 and have for the last 10 months. This is likely going to happen again due to the fact there has been no resolution thus far. Jordan tax has been uneasy to work with and has made it hard for my company to receive the necessary information for me to receive the funds. It is no fault of my own that the company I work for made a mistake and Jordan Tax feels it is their right to withhold my money, with no justification or fair explanation. Their customer service is less than satisfactory and they seem to have an excuse for anything. Withholding my return is unjust and unethical. It took months for me to get an explanation as to why my income tax return was withheld.

  Business response

  03/23/2024

  We have no control over an individuals employer regarding employees. We can require that the Employer reconcile and balance what has been reported to our Office. This Refund has been processed for Mr. ***** and he has been notified.

• Initial Complaint

  11/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  They added interest and fees to sewage bills from 2021 that were from a previous tenant and as the property owner we never received ANY bills to know there were was an unpaid balance. The sewage is delayed by 3 months so by the time the bill is received the tenant is long moved out. No bills were ever sent to property owner and now, over 2 years later we get a bill with threatened of a lien AND shut off if bill isn't paid!! Filed a complaint with the company and were told they can't do anything because there was no inquiry PRIOR to the lien notice? How is any of this ethical? Sounds like an ongoing problem with a crooked company. Not disputing the sewage charges themselves, but the interest added to bills that were never received!

• Initial Complaint

  08/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Fees for every payment option. Pay by phone, $3 fee to a third party. Pay online, $3 to a third party. Pay through your bank account bill pay option free! Oh wait, there's a catch. The $ can't just be direct deposited to the JTS account from your bank. The bank has to issue a paper check to them. This takes weeks to clear from your bank account. And if you happen to overdraw your account because of this company's dilly dallying on cashing paper checks??? You guessed it FEES! Absolutely awful company. Running a monopoly, and doing whatever they want. Been this way for years. I truly don't they sleep at night.

• Initial Complaint

  06/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I paid my April sewage bill directly from my bank account to JTS. The amount was not applied to my account but to a different account. I have been paying the same way for years. I called my bank. They told me the check was processed and gave me the date. From there I saw the transaction and asked the bank to look into it and to email me and JTS, as per their request. After the emails were sent JTS refused to remove the penalties and fees for a late payment. I paid my May bill the same way. Payment posted no issue. I get a letter in the mail from JTS showing they did research and pulled my payment from the other account and posted the April payment for June. When I contacted JTS again the lady on the phone was very nice. Patty on the other hand was not. Patty is refusing to remove the penalties and fees. I have emailed Patty trying to get an explanation and then asking to speak to a supervisor. The emails are now being unanswered. The last email from Patty was disrespectful to say the least. Patty is blaming me and not JTS for the mistake. I have paid my bill the same ways for over 7 years. There hasn't been a problem. All of a sudden in April it's wrong but they posted the May payment without issue. Makes no sense. I want the penalties and fees removed from my account. That is all. I am still making every payment according to the bills I receive. I refuse to pay penalties when out of over 7 years I've been paying the same way without issue. And Patty needs to get a new attitude and job. She shouldn't be in a position dealing with the public if she can't be decent and obviously doesn't forward emails requesting a supervisor contact to resolve the issue.

• Initial Complaint

  06/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Notification by letter on April 5, 2023 of late fees assessed and threat of lien on my property 3 years AFTER (2020) the original sewage services were provided. No bills were sent to the property and hence no payments made. I immediately called and left messages with JTS that were NOT returned and refused to give me invoices via email until I contacted the city manager's office. This took 10 days. I notified past tenants of the bills. Tenants paid within a few weeks They saw the news about the fraudulent and duplicated late fees on WPXI news and so did not include the late fees in their payments. JTS claims I still owe the late fees - I twice requested removal of all late fees in writing and verbally. JTS patently refused. I want all the late fees removed immediately! $307

• Initial Complaint

  05/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We received a bill on 5/5/23 from Jordan Tax Service on behalf of Mckees Rocks stating a price raise on a Bill and demanded it be paid by 5/10. the Bill states its a 4/1/23 bill but it was received a month late with no warning that our Bill would be raised so significantly. Mckees Rocks Borough does this a lot and takes advantage of a neighborhood that can't afford huge hikes. Both Jordon Tax services and MRB need to be held accountable for how they bill and their communication.

  Business response

  05/08/2023

  Jordan Tax Service, Inc. has nothing to due with the amount of the bill - which is set annually by the Borough. We did include a note on the invoices when the new rate was received.

• Initial Complaint

  04/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Jordan tax service filed a lien on my property in February 2023 and sent me a 30 day notice. It is over $1000 for 2017-2022 garbage fees I never received bills for and assumed were included in my escrow. It took 3 attempts to get a response from them. When I spoke with the responsible party in their office on 4/12/23 she told me they didn’t bill me because I had an active chapter 13 which had been filed in 2017. She said they were not allowed to bill me and I should have contacted them to find out what I owe, even though I thought it was in my escrow. I emailed again today and explained to them per my attorney the chapter 13 did not prevent them from billing me for current services. She is now responding that she didn’t state that, they did bill me and a lien was already filed anyway. They refuse to drop the fees back to what I actually owe them - which should be under $400 and should NOT include 2017 the pre-chapter 13 services anyway. She also refused to tell me when these supposed bills were sent to me (when yesterday she told me they weren’t). Currently they are telling me I owe $960.53 plus $500+ in court costs attorney and Sheriff fees.

• Initial Complaint

  02/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I just received a delinquent note from Jordan Tax for past due garbage bills from 2019. They claim I didn’t pay my garbage bill for the last three quarters of 2019. They are asking for the $67 per quarter payment plus an additional $118.27 in interest charges and “attorney” fees. I received no bills for these charges in 2019. I believe they were never sent to me. After checking my bill for the first quarter of 2020, it show that there are no past due payments due. This company waited over 3 years to claim these charges while growing interest and fees. The threatening lien notice from charges from 2019 was sent in February of 2023. When asked why I had bills with zero past due charges, Jordan Tax told me that the bill resets every year and does not show past due balances. This is absolute theft from this company and I believe it is intentional in order to gouge tax payers. When do you ever get a bill that does not show the total amount owed? Why would any company not include past due balances on their invoices unless is was an intentional scheme to rip off consumers. Why would I pay anything other that what was shown on my invoice? I have paid this bill because I don’t want this fraudulent company to place a lien on my home as they threatened. I would like to have the service charges, interest and attorney fee refunded to me. I also want to make other people aware of this company’s fraudulent practices of making themselves profits from shady practices of withholding real amounts owed in order to make more money.

• Initial Complaint

  11/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I h*** a problem where I h*** insisted that my Sewage Bill be sent to my house instead of **** * *********** house who lives on the other side of town. **** ********* lives at *** ********** ***** Pittsburgh PA *****. I live at *** ****** *** Pittsburgh PA *****. With my sewage bill being sent to Mr. *********** house I feel that all of grant money I have has not been applied to my account. Which has resulted in a higher sewage bill every month for me, I can not afford a lien to be put on my house and every month my sewage bill is very high. I get one check a month. I have 2 grandchildren that live me and one is school age. I have asked Jordan Tax Services in Downtown Pittsburgh to transfer my sewage bill my address and have refused to do so. I feel that if they were to transfer the sewage bill to my address it may result in lower bills. I can not afford to pay $700.00 to $ 800.00 a month for sewage and would that my grant money has been spent on my address.

  Business response

  11/10/2022

   Jordan Tax Service, Inc. is retained by the Borough of Mt. Oliver to prepare and collect the sewage billing charges. The Borough requires us by their Ordinance to bill the home owners of the property. The Borough requires this as the homeowner is the one that is ultimately responsible for the charges if they are not paid.

• Initial Complaint

  11/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Moved in property June 2021. December 2021 landlord did not give us any sewage water and trash only. We get no steady bill and obscene charges for things that dont make sense. Terrible customer service and I am not paying a $624 when $513 was owed and 200$ paid 2 wks ago yet they resent a new bill with random added fees and charges that don’t make sense. The bill is not in my name and legally they will only send a copy of a script that makes NO sense on a spread sheet they use and their reps understand but no actual bill to prove that these fees are valid. $183 for a borough of Avalon treatment that apparently occurred two wks ago. I think not landlord failed to give a bill for 8 months then suggested to get all copy’s of bills. I can’t. Jordan has horrible customer service and since they don’t seem to care and the landlord sees this as normal and couldn’t care less o assist while also using my electricity I guess I don’t have to care either. Someone Needs to step in and do something look at the reviews on GOOGLE alone.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩