Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a contract, Paid deposit of $1082 on 2/15/2022 for siding on our house, to be completed before installation of our awning in April of same year. When Minnick couldn’t complete it in that timeframe, we asked for it to be installed after October of 2022. By November, I had heard nothing from the company and contacted them. They asked me to confirm color choice so they could order the siding. By January of 2023 we still had no installation date. They sent a “new” project manager ( I think the 4th I had worked with) to confirm choices , that resulted in a change order on 1/24/2023. I was told materials would be ordered the next week, and we were at the top of their list for scheduling, In March of 2023, they required a “scheduling deposit” of $1,185, which I promptly paid. By the beginning of April we still had heard nothing other than Tom the owner would get back to us. On May 31, 2023 I wrote and canceled our contract( which was supposed to be completed by the end of March, 2022), and demanded our deposits be returned by June 30th, 2023. I got a response from the owner on 7/17/2023, stating they’ve encountered “difficulties” running their business and will return our money when they can.
  That’s not good enough. As you can see, a full month has passed since then. We want our money, Now. We feel the request for the additional March payment was fraudulent, and that they had no intention of completing the job. They are now preventing us from completing this job that we have rescheduled with another contractor, as we need the money paid to Minnick to pay them.
  If requested, I have strings of emails from me requesting info on scheduling and material ordering updates, with nothing but endless run-arounds and excuses of them waiting to hear from the supplier or the owner , in order to get back to me.

  Business Response

  Date: 09/14/2023

  I apologize that this response was not done within the 10 days from the 8/16 submission date. We have been extremely short-handed and financially burdened this year, meaning that we’ve had very little wiggle room with cash. We have full intentions on returning Mr. and Mrs. *********’s payments back. Unfortunately, we’ve used the funds towards the project and haven’t had the full amount to return directly. We are expecting to be able to send the money back in the next 30-60 days, but we’re doing what we can to make it faster. We still have not received the “Notice of Cancellation” form from the client. Once again, we have FULL intentions on returning their monies, though at this point, we’ve spent many hours on their project, and purchased products, which we’ve had to either return and/or keep. This has all cost our company money. Since we’ve had nothing but good interactions with the *********s, we have no intentions on disputing the amount of the refund, and will refund 100% of what was paid, but only as soon as we’re able to do so. I understand that this response is not ideal, though I hope it’s satisfactory for the time being.
  
   
  Thomas * M****** **
  President
  Minnick Home Solutions, LLC

  Customer Answer

  Date: 09/18/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********
  I have several responses to Tom’s comments.
  #1. much of the time spent on this job has been meeting with 4 different project managers, and communicating with the office manager. Details changed every time.

  #2. I alerted Tracy on February 6th that their Buildertrend app was not functioning, and suggested further communication be through email. She admitted there were access issues.  If they want a cancellation of contract signed, please send one. 

  #3. Tom emailed me on April 4th to say he was ordering the siding the following week( which I was told In January by Dave that it would be ordered and in within 6 weeks). It doesn’t add up. If they had the materials on hand, why did we never get a message saying so, and that our job would be scheduled? I was told in January we were the first on the list because we’d been waiting since the previous February! 

  While we appreciate Tom’s intentions, it may not solve our problem in a timely way and we may miss our window to complete the job again this year. As I said in my original complaint, this has been a very sad experience for us because we had a good working relationship. We really do not want to see this go in a more adversarial direction, and wish him the best in his business. 
  We will be looking for our money in the next 30 days.

  
  Regards,
  ****** *** ***** *********

  
  

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted them in September to replace my living room roof, which was falling down. I was given an estimate of $1000 and 2 days. They did the job, drywall of ceiling, in December 2022 over 5 days and a cost of $1721. Over Xmas weekend, they left their stuff here and my house a mess and didn't come to clean up till the following Tuesday. During the process they managed to get dirt EVERYWHERE, ruining some of my things (pics are included) and losing my dog's leash and a power strip. I kept asking them to provide an estimate so that I could borrow money from my mother and they never did. I am disabled and supported by SSD and receive little money, so this was a huge financial setback. I'm still finding bits of garbage and even broken glass on my porch from their "cleanup". I told the office manager that I wasn't happy and she just said "I apologize for that". I feel that I was taken advantage of, perhaps because I'm autistic and live alone, and if possible would like some of my money back. Thank you.

  Business Response

  Date: 02/27/2023

  I am responding to ***** *********s complaint of work that was completed.

  
  

  Here is a timeline of events:

  1. August 3-she contacted us because her roof was leaking.

  2. August 11-We servioced the roof service.  The roof is in very bad shape as is the chimney.  

  3. September 12th-we went back because it was still leaking and we corrected the drip edge that was not attached to the roof properly from a previous company (no charge for this).  At that time she hired us to do the interior drywall which you could tell had been in bad condition for years.  We advised it would be a time and material job like the roof job.  We told her we would wait until the roof is no longer leaking before we do any interior repairs. 

  4. October 22-We went back to correct a completely different leak area.  We did charge for this service since it was a different area but we didn't charge our usual $265/1st hour for the first technician per hour plus $80 for any additional man per hour.  We only charged the labor of $80/hr.  So she was given a discount on this job.   After this service we told her we would do the interior in December because we were trying to finish up outside jobs prior to the weather.  We were also in the process of moving offices November 1st.  

  5. December 20-Arrive on site, unloaded truck, set up zip wall, moved tv into book room, and covered furniture and floor with drop cloth. Pulled damaged drywall, osb, and insulation down. Put debris into garbage bags- loaded bags and large pieces into truck and swept up.

  6. December 21-Finish demo

  7. December 22-Installation of insulation and ceiling.

  8. December 23-Mud work

  9. December 27-finish mud work, final clean up and final walk thru-she signed form job complete and satisfactory.

  
  

  The reason for more days and cost was:
  

  1.   The lack of space in the area that the work was being done and our guys having to remove furniture every morning then move it back every night.  This took time away from work and added labor hours.

  2.  The estimate was given not knowing the wood would have to be replaced from years of neglect.  That was only noticed when the guys took out the old drywall.  If we didn't replace the wood there would be nothing for the drywall to adhere to.

  3. With wood having to be replaced that was more labor time.  

  4. The area to service ended up being a much bigger area because of the wood and neglect.

  5. When putting up drywall you have to mud the cracks and let it dry, then go back another day to put another coat on it.  Again with the area being bigger, more mud and more drying time.  

  
  

  Regarding the mess:

  1. We covered all the areas as necessary as the pictures will show.

  2. The one zipper area that was covered kept being opened and walked thru by another company for her heating unit that did not close it up while our guys were there working.  

  3. The pictures she provided shows dirt that was there prior to our work.  The type of work we did created dust, not dirt.  Which is why we covered up with tarps.  

  4. Our guys had nothing to do with a missing dog leash or power strip.  They would have no use for either of these items for their job.  

  5. Our guys cleaned up all of the mess that they made.  There was nothing of glass that they brought to the job site (no tools or materials are glass) so that is not something from us.  

  
  

  Regarding the cost:

  1. We do not, nor do we ask, about a homeowners financial situation.  We didn't know she is disabled, on SSD, is autistic or lives alone.  We do not take advantage of homeowners, we set prices according to what the job entails.  

  2. We already gave a discount on this interior work.  We only charged $65/man hour instead of $80/man hour.  We also didn't charge for all the hours.  She was a repeat customer from the roof and offered this discount. 

  
  

  If you have any more questions please feel free to reach out to me.  
  

  
  

  Tracy M*******

  Office Manager