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Business Profile

Auto Repairs

Doyle's Auto Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 9th I called to schedule an appointment to have my 2016 **** **** motor replaced with a motor I was providing. I scheduled the appointment for August 29th and was told it would take about a week with the understanding they would be picking vehile up as it needed towed. August 29th came and they did not show up, we had a small issue getting the motor to them so they decided they weren't going to pick the vehicle up or call us. Vehicle was picked up August 30th after the new motor was dropped off. The vehicle sat outside of the garage until September 19th. My husband and I have called countless times for updates as they have not given us an update a single time. It is now September 28th and we called for another update since a week and a half has passed since they started working on the car and it should have been done by now. My husband was told it isn't even halfway done and it will not be done again this week and they do not know when it will be done because they only "work on it when they can." This is not a side job they should be working on when they have time. I have paid a month's payment on my vehicle while it has been sitting in their shop not being touched. They have now had the vehicle 4 times as long as I was told it would take.

Doyle's Auto Service is NOT a BBB Accredited Business.

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