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Business Profile

Taxi

Wertz Motor Coaches

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I represent the interests of the Eastern Viking Band Aides and ****** ****** in connection with the above matter. The purpose of this is to direct your attention to significant breaches of the contract entered into for transportation services on November 2, ******* you should be aware, On or about August 29, 2024, my clients ordered three (3) charter buses from Wertz Motor Coaches for transportation from ********, **, to *******, **, to attend the Atlantic Coast Championships at ************. The contracted services, were to transport the members of the award-winning Marching Band students, their Staff and their Parents. The contract was fully prepaid by my clients in the amount of $7,587.60 (3) charter busses were to be equipped with functioning Wi-Fi and Air Conditioning.Unfortunately, Wertz Motor Coaches failed to uphold its contractual and service obligations in the following ways:1.Failure to Provide Third Bus:Only two (2) of the three (3) charter buses arrived as scheduled on the morning of the trip. The third bus failed to arrive at the designated 8:00 AM report time, and no replacement was provided that could meet the required 11:40 AM arrival time in *******, **. As a result, the passengers assigned to the missing bus were forced to arrange last-minute alternative transportation to and from *******, ** at their own expense Defective Amenities on Provided Buses:One bus, the Wertz bus, lacked functional air conditioning, Wi-Fi and working power strips for the entirety of the trip;The other (subcontracted) bus lacked functional Wi-Fi for the entirety of the trip. On 11/15/24 a letter was sent to the company for a refund. None has been provided. My clients simply want a refund as follow. A full refund for the third bus that failed to appear ($2,529.20).Partial refunds for the two buses that failed to meet agreed-upon amenities ($505.84 each).A full refund of the cost of transaction fees related to the third bus ($59.12)

    Customer Answer

    Date: 12/06/2024

    here are all the attachments showing proof of payments and contract

Wertz Motor Coaches is NOT a BBB Accredited Business.

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