Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a box and tool combo from **** Wojo. The initial deal was supposed to be $3200 for the box and tools. I paid over $1000 on the box and tools, only for the deal to change every week, each time the box being different and the price going up. Eventually, the box and tools were delivered. Within a month, my wife divorced me. I advised **** that I could no longer pay $100 a week and asked what we could work out. He told me to do a voluntary repo of the box and tools and that my bill would be wiped out. Today I received a call from a lawyer saying that he's now suing me for $2200, despite me returning the box and all the tools, AND him verbally telling me in front of two witnesses that once I did the voluntary repo that I would no longer have a bill. This was approximately a year ago in June.

  Business Response

  Date: 08/26/2025

  ****** started buying 10/23/2023 and was paying a truck account and then on 02/16/2024 he bought the cart and continued to pay the truck account until we rolled everything over to credit, meaning that I sold the account to my franchise company. Now the only tools that were included with the cart was a Milwaukee 1/2 impact and a set of sockets. He made 8 weekly payments in April and May. Come June, he approaches me saying he's getting a divorce and can't afford the box anymore. So, I repo the box and notified my franchise company (******** Tools) they said to let them know when I got the box sold. The box and tools sold used for $1000. Total sale for the box after tax was $3084.92 total payments on the loan were $600 the other $400 in payments were on tools ****** bought prior to opening the line of credit with ********. So, going back to the total balance being $3084.92 at an interest rate of 24.9%. ****** went pass due on the account 1 - 29 days (1) time. The box and tools were recovered in June 2024. I explain to ****** as I do to all my customers that there is a possibility but not a guarantee that he will owe nothing after the box and tools were sold off, after a repossession is acted upon a dealer only has 6 to 8 weeks to sell the repo items off so the account can be moved in house to a collection team. The box took longer to sell then anticipate due to the sheer volume of box inventory I had at the time. His box was classified as a used box and was sold as such, other used boxes and tools such as his were sold for $1000. Used Inventory is only worth what someone is willing to pay for it. After the box and tools sold ******** collection team made multiple attempts by phone and by mail every week to reach out to ****** but were ignored every time, voicemails were left with no response to let him know what was going on. ******** eventually sold the account to a collection agency ( Rocky Mountain ) for $2229.82. The account was sold on 07/25/2025. Rocky *************** are the ones that are claiming to sue him for the balance that is owed. Total balance of $3084.92 - $1000 (Sold Repo) = $2084.92 - $600 (paid by ******) = $1484.92. Let's not forget about the 24.9% interest that is being charged to the account for the past *******. The amount paid on ****************** balance after interest is (-$144.03) there wasn't enough paid to cover the interest. The last payment on the account was made 06/2024, if ****** would have not ignored all the attempts of ******** trying to reach out to him, that much interest would have not built up the way it did. ******** could have worked something out with ******. But instead they were ignored for a year.