Reviews

This profile includes reviews for CubeSmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CubeSmart has 1131 locations, listed below.

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  CubeSmart

  5 Old Lancaster Rd Malvern, PA 19355-2132

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  CubeSmart

  7650 S Broadway Littleton, CO 80122-2613

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  CubeSmart

  1540 Altura Blvd Aurora, CO 80011-5714

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  CubeSmart

  4120 S Federal Blvd Englewood, CO 80110-4317

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  CubeSmart

  1733 S Wadsworth Blvd Lakewood, CO 80232-6821

Review Details

• Review fromky P

  Date: 03/07/2023

  1 star
  If there was a rating zero, I would have given them a zero. I agree with most of the customers who's reviews were low as it should. I am elated that I'm not the only consumer who have had a horrible experience with Cubesmart. With their motto "to surprise and delight customers by always giving more than expected." They got it right with some of it - they surprise their customers with outrageous storage fee and terrible customer service. FYI- I will be contacting my local politician to put together some form of legislation to protect the consumer who is being "rip-off" by Storage companies like Cubesmart. They should change the company name to Cube -not so $mart
  Very Dissatisfied Customer (KP-NJ)

• Review fromRobin A.

  Date: 02/28/2023

  2 stars
  Having a billing problem. They received my payment weeks ago but have not cashed the check and are billing me again plus a late fee. There is no way to reach someone by phone. Zero customer service. Abelmarlie Road location in Brooklyn, NY.

• Review fromJay M

  Date: 02/22/2023

  1 star
  In January, my storage unit got broken into. There were six other units that got broken into in the same area. The storage company told police that there wasn't any video footage. Which I thought was odd because there are cameras. The manager kept changing up her story and said there was video footage. I talked to the other customers who got broken into and they believed it may be an inside job. If you are looking for a storage unit, I would look at a different company that actually cares about its customers. This place only cares about money and draws in new customers to become a target for burglaries.

• Review fromSusan I.

  Date: 01/26/2023

  1 star
  September 2022 I rented a storage unit in Cubesmart, Fort Gratiot, Michigan. My reserved space 13 x 11 x 8 107.90 a month. 35% off. Even got a better deal with auto pay. I signed up for it. And have been paying 119.90 a month. NOW, I get a bill stating that February payment will be $194.00 a month!!
  I don't know what to do. I am on a fixed income. Called the local management. Nothing they can do about it. Called district manager Cathy Hall & still no response.
  Help!

• Review fromManfred H

  Date: 01/07/2023

  1 star
  Had a unit for 2 years during the pandemic. They told me initially I would be able to end my unit lease online with no hassles at any point. Move out of the state and empty the unit thinking I can let go of the unit once Im done moving, only to be told I need to do it in person exclusively and I cant even mail them a letter of abandonment. 4 months of trying to figure out a way to get someone to the unit to remove it, I get a phone call from someone else at the location informing that I can mail them an abandonment forum but that it would be 130$ extra to do. In the end Cubesmart was awful customer service with predatory practices that I would never recommend someone to deal. Genuinely terrible business practices.

• Review fromJames E.

  Date: 01/04/2023

  1 star
  While I was in Las Vegas I needed a storage space to put some items for a couple of weeks. I contacted Sparefoot and the referred me to a Cubesmart facility located at Las Vegas - 3360 N Las Vegas Blvd, Sparefoot quoted me a price at $29.95 per month for a 5X5 unit. They didn't mention any other charges. When I got to the facility the sales clerk really "stuck it to me". I only needed the unit for two weeks. However I was charged $29.95 for the first month. In addition I was charged another $29.95 for what they call an administrative fee. Plus $12.00 for insurance. Then they had the gall to force me to buy their lock for $20.00 dollars. I had an identical lock already in my possession but not allowed to use.
  Next I was told I had access to my unit only from 9am to 7pm making it complicated to get my things when I needed them.
  On Christmas Eve I went to my unit to get some medication I needed for my diabetes. When I got there the unit was closed. I discovered it had closed at 12:30pm and would not reopen to December 26th. After about 10 days I moved out of the unit on December 29th.
  Needless to say the experience was a total disaster and I would not recommend anyone to do business with these people.

• Review fromTara B

  Date: 12/09/2022

  1 star
  By far the worst experience I have ever had with a company. If you are late with a payment, they send you belligerent, abusive, threatening e-mails stating that they will auction off your contents stored there. My payment was not even a month past due when they began threatening fines and the loss of my property. Also, they raised the cost 250% in 3 years. They completely abuse supply/demand over humanity. Avoid this company at all costs. They only care about themselves.

• Review fromAndrea M

  Date: 11/19/2022

  1 star
  They took thousands from us before we suffered a crime in which our household belongings in our home were destroyed. Our health was also affected, mostly mine. To leave the home, we had to spend a lot of money and also had spent a lot trying to resist the crime. So, we were financially strapped. We were paying our bills, but we were doing without basic necessities. When I called to find out my options on the last day of the grace period for the huge storage unit that cost quite a lot monthly, they offered me a reasonable extension and a waiver of late fees. When I then tried to pay according to the payment arrangement, despite having lost the ability to work for some time, they refused to take my payment unless I also paid late fees, the ones the arrangement said would be waived. I had moved from near the Pomona location storage unit where my things were to a very cold state and all my winter clothing along with everything else was destroyed. Same for my family member's winter and other clothing. So, I had no coat or winter clothing and winter was upon us. I told them even if I had the money for the late fees, it would have to be used for a thrift store coat and other necessities. But, I didn't have that money and wasn't supposed to. I repeatedly tried to pay my bill, calling customer service many times and asking for higher ups to contact me. I was harassed by the manager and her district manager with hostile messages while they refused to discuss the payment arrangement. They sent emails implying that I was uncommunicative, refused to pay rent, and difficult to work with. In fact, they didn't want to discuss anything in writing. They blame-shifted shamelessly and took no responsiblity whatsoever for the commitment to me. The sad part is that the company did nothing, so far. They simply don't follow up or take care of business. Their website boasts that they have the number one customer service award, but that must exclude all their management staff.