Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Storage Units

CubeSmart

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

This profile includes complaints for CubeSmart's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CubeSmart has 1131 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • CubeSmart

      5 Old Lancaster Rd Malvern, PA 19355-2132

    • CubeSmart

      11402 Cherokee St Northglenn, CO 80234-3009

    • CubeSmart

      4120 S Federal Blvd Englewood, CO 80110-4317

    • CubeSmart

      1733 S Wadsworth Blvd Lakewood, CO 80232-6821

    • CubeSmart

      2545 S 6th Ave Tucson, AZ 85713-3409

    Customer Complaints Summary

    • 441 total complaints in the last 3 years.
    • 177 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/01/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      series of storages broken into at this facility which HAS NOT ONLY FAILED TO PROVIDE adequate security in the past, but has continued to refuse proper security measures. This company has had such a great number of storages broken in that the DeKalb county police has been out to the facility regularly .they have said that there are no cameras throughout the facility and the cameras that they have did not show the culprits because it was too Dark. **** have only offered insurance maximum of $2000 pending if you can show receipts for your belongings. The average person does not have the means to file suit or class action suit so this company is able to continue with this awful busines practice.please help this ************ has not repaired the holes i which the walls were busted nor cleaned up the drywall from my unit nor offered me another unit

    • Initial Complaint

      Date:05/29/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have made several attempts to resolve issue with store manager, who is now not answering my calls or responding to emails . Attempted a payment arrangement on account and paid ****** however was not able to complete due to emergencies with death of a parent,health and financial hardship . Requested a pay and vacate that customer service made me aware that should have been a viable solution and offered . Manager has since stayed very firm with no resolution, as this remedy has been offered to previous and other customers based on the all that I have spoken to at customer.Questioning the business ethics of offering this solution to some selective customers and not all customers, facing such extensive hardship.

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently lost my house because property was sold I moved my stuff into the CubeSmart in ********** and for 2 weeks I didn't have anything in there shortly after I moved my stuff in there the manager come around making any windows and accusations about me staying in there which is patently false I complain the corporate about it and didn't hear anything else Well I just walked in today and there was a notice of termination on my door The manager gave me generalities wouldn't give me any specifics about why they're terminating my lease that CubeSmart I've got three small kids I've got everything that I own and my storage unit and on top of trying to find a place now I got to move all my s*** again because this little **** manager doesn't have any other power in his life to exert except for what he has at the CubeSmart facility

    • Initial Complaint

      Date:05/22/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The regular price listed online for a cube is $86 per month. I am being charged $174 per month. The introductory rate is $43. I am not asking for the introductory rate, I just don't feel it is ethical for a company to charge twice the amount.

    • Initial Complaint

      Date:05/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told that I needed a climate-controlled unit due to having appliances, I opted for this due to the employee's suggestion. My smart ********** Refrigerator was placed in the storage in the far back corner as advised. I went to the unit a few times to check on my belongings and noticed a smell but assumed it was coming from the hallway; I also noted that it was always warm in the unit but cool in the hallway. 6 months into my unit rental, I needed to downsize units due to me moving and selling items. Upon moving and selling items, I went to retrieve the fridge that someone was buying ang discovered that there were water stains behind the fridge all on the floor in the corner, and the entire fridge was molded and mildewed. A complete loss. I immediately reported this to ****** in the office and was handed a pamphlet to call to make a claim. I asked how did this happen if the unit was climate controlled? They responded it wasn't supposed too. I took photos, filled a claim. Not a single worker came to take photos or inspect the unit or my damaged property. I found out that on 5/19/2025 the ** finally did an incident report, almost a week later after the incident happened. My claim was denied. I'm extremely upset that I even trusted this company and allowed them to give me ill-advised advice that led to a complete loss. I pay insurance monthly and high fees and cannot even get my item replaced!

    • Initial Complaint

      Date:05/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has to be investigated and has some scams going on. Ive been having an on going problem with this business. I received an emailed invoice dated 5/2/25 with balance due by 5/23/25 Which to me means I have to pay by 5/23/25. Today at 12:43 pm 5/16/25 I received an email stating that my personal property in my storage will be auctioned off today 5/16/25 at 2pm. They didnt even give me a 24 hour notice of this auction for today. I didnt receive a call about the auction. No mail about this auction. Only an email the same day of auction seems illegal and some sort of scam. This isnt the first time I receive emails of auction same day. I thought they would fix this on going issue but its gotten worse.I am completely in shock this business can actually do this repeatedly with no warning. They are illegally trying to sell peoples property without proper legal notice.

    • Initial Complaint

      Date:05/15/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am disgusted with your company, and how you have the nerve to increase the cost of my storage unit year after year. I began with your company in June 2022, paying $296.06 for a period of 3 months. You then increased the cost of my unit to $334.56, an increase of +13%. A year later in August 2023 you increased the cost of my storage unit from $334.56 to $386.58 per month, an increase of +*****%. The following year in August 2024, the cost of my unit went from $386.58 to $493.68 per month, an increase of +*****%! This year for June 2025 you increased the cost of my storage unit from $493.68 to $600.00 per month, an increase of +*****%. In 3 years, you increased the cost of my unit from $296.06 to $600.00 per month, an increase of +******%. That is disgusting and insane. I did a review of every single storage space near where I live for a storage space of 20 x 10, and found many companies, all had storage spaces at the same dimensions as mine that were less expensive, not with starter rate either. When I received your latest increase, I asked my store manager for help in getting some kind of price reduction, anything, to help me with my decision to stay at CubeSmart. I have known my store manager for years, and he is a good guy, however, after several days of waiting, he came back and told me that there was nothing he could do. The higher *** offered nothing. Excuse me? That made me ill. If you had offered me a 10% or 5% discount for being a great customer, never being late with my payment, paying your crazy rate increases year after year, even if you had offered me $20 off a month, I would be a happy customer and would stay, but giving me absolutely nothing, is the same as giving me the finger, tell me to go f myself. It is disgusting and sickening. All you care about is your stock price and performance, nothing about the people who rent from you, and pay your insane increases, all of which are far far far above the rate of inflation and then some.

    • Initial Complaint

      Date:05/14/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company let us make late payments, they would just lock us out. Then when I choose autopay and tell them I dont want to lose our stuff, they don't call my girlfriend to tell her that her payment was declined so, she could remedy the situation. They could have made 1 phone call to her 3 months, they could have called. They used my old address and never updated it. And I feel like it's because they knew I had Barbies in there. I spoke to an attorney and he told me they are scammers and to file a complaint with the better business bureau and contact the attorney general with my situation and hold them responsible for not having enough integrity to call my gf who was paying the bill. But they chose instead to make money off of our stuff and sell it. Do not do business with them. If they know you have valuables and miss one payment, they will sell your property and make money off it. When they didn't know there were valuables in there, they only locked us out. They met my gf and could have called her. Simple solution.

    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I work out of county and do flights with the men and women of the mililtary, I have had some serious financial setbacks but I somehow come through with what is needed. I have been a customer of this company for ma y years and all I am asking is to,receive a few more days in order to pay so my things wont get sold, too I work out of the country and I wont be back and they are going to auction off my things. I need them to not sell my things. It is t not good business practice as Ithis is uncontrolled circumstance I am out of country I do flights with the men and women of military and families

    • Initial Complaint

      Date:05/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is overcharging me on purpose and not providing the amount of time leverage stated in the contract. They have increased the price multiple times intentionally, putting me at risk of losing my unit. I asked for corporate to call me back regarding a break-in at my storage unit, but my insurance claim was denied. They told me it was denied because they do not cover dishonest acts by employees.This business needs to be investigated because they are overcharging me every month and have never shown me the surveillance footage of my unit, despite my police report. When I reported the break-in, all they could tell me was to file a claim with my insurance. However, after I did so, my claim was denied. They continue to charge me every month for insurance, yet the insurance company refuses to accept my claim, citing coverage exclusions related to dishonesty by employees. How is this fair to me? I sent in allrecorder documentation including a police report and they still denied the claim and CubeSmart has nothing to say on behalf of the insurance

    CubeSmart is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.