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Business Profile

Storage Units

CubeSmart

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

This profile includes complaints for CubeSmart's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CubeSmart has 1131 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • CubeSmart

      5 Old Lancaster Rd Malvern, PA 19355-2132

    • CubeSmart

      7650 S Broadway Littleton, CO 80122-2613

    • CubeSmart

      1540 Altura Blvd Aurora, CO 80011-5714

    • CubeSmart

      1733 S Wadsworth Blvd Lakewood, CO 80232-6821

    • CubeSmart

      5815 Arapahoe Ave Boulder, CO 80303-1330

    Customer Complaints Summary

    • 426 total complaints in the last 3 years.
    • 163 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I closed my account with cubesmart back in July 2022 with June being the last rent I needed to pay. Which I paid and was out before the first of July. I was in constant text and email communication with the staff at the facility and they were well aware of the date I was going to have the unit empty and knew I was moving out of state. They still sent me a bill for July's rent so I called to inform them of the mistake. I was told it was taken care of and all was good. August I get a bill for over $500. So I email them as they wouldn't answer my calls. Reminded them that I don't have a unit anymore. They told me that I need to come in and sign something giving them permission to open my unit. I have them permission back in June. They didn't mention that when they said all was well when I called about July's bill. I argued that point for a few minutes and told them I couldn't sign anything because I'm 1000 miles away, can y'all email me something and I'll mail it back? They said sure. I never got an email. Until today, October 3rd 2022. They say I owe rent for July, Aug, Sep, and now October. They won't give me the time of day to let me explain or remind them or anything. 8 record all my calls though so I dare them to try to collect I will sue them for harassment. Beware

    • Initial Complaint

      Date:09/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have rented a storage unit at store **** for over 2 years. This past Monday (September 26) after store closing hours, I received a call from the "manager" saying she noticed the lock had been cut on my unit...maybe I did it? But she put one of their locks on it just to secure it and to come in to the office tomorrow. When I arrived the next day she was not the most helpful as I tried to figure out what had happened, Even tried to victim blame me for not buying one of their "special" locks and using my own instead- which they approved by the way. I gave her a detailed description of items taken- some very distinctive (she did not write anything down)- and asked her to go over the camera footage, and if they called the police about these things- she said she would file an incident report but who knows if she did. Cameras are only in a couple of unhelpful locations, so also unsure if I will ever know who stole thousands of dollars of my belongings from my unit. This was an inside, 4th floor unit, located all the way at the back. It seems like someone had to really work to get there, and to get items out. Maybe they just moved them into another unit. The corporate help line at Cubesmart asked me to contact them after I posted about my experience, which I did, but now have ceased contact with me and I have not heard from the store either. At this point all I want is my monthly rent refunded (it just charged 2 days before I was robbed conveniently) so I can remove the few items that are left somewhere else. Maybe somewhere that has actual cameras and working security doors. I am considering legal action, but honestly just would like to get out.

    • Initial Complaint

      Date:09/27/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The facility was infested with roaches throughout and they had a very big lack of remorse for not addressing it. I now have a storage unit that I have not been able to access or remove my belongs from due to us not wanting to allow any roaches to spread into our vehicle or our home. Also the one elevator they have has been over due of it’s inspection for over a year. The district manager **** contacted us once days after the incident report and has been evasive of us in handling the issue properly and now I am being billed again to continue leaving my belongings there when I have expressed that I need to make sure the items in there are clear of any roaches before I am able to relocate these items as the floor we were on was infested with roaches. I would like to be reimbursed for dry cleaning of clothes stored there and for the last several months of payments and a price match as the district manager **** promised.

    • Initial Complaint

      Date:09/26/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have rented a CubeSmart climate controlled 15x30 unit ,on the second floor, to store my property. When I went to visit the unit I found there was a hole in the ceiling where water had entered and had damaged my belongings. The store managers have informed me, after a week of knowing about this issue, that they have not made any progress on having the hole closed up. They have told me they are not authorized to go on the roof to put up a tarp and that they do not have any tall ladders to get on the roof. They have said that they are reaching out to a 3rd party, the only one they are allowed to reach out to, for help to fix the issues. However, they have not received a call back. There seems to be no urgency on their end. They have offered a different unit that I can move my things into, however I am unable to get to the unit to do that. Additionally, if I was able to get there I would need to hire movers to help me move my belongings as they are very large and heavy. They have not made any offer to pay for movers to help me save my belongings.

    CubeSmart is NOT a BBB Accredited Business.

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