Complaints
This profile includes complaints for Tests.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/10/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for a membership to tests.com so I could use their practice tests for my upcoming master plumber exam. The website will not load, it won't allow me to log in, and I can't access any customer service support. I paid $100 for course information and practice exams and have been unable to access any of the content and any of the customer service. I was just now able to process a customer service request but the website does not seem to be processing the form. The page just perpetually loads until the browser times out.Business Response
Date: 07/10/2023
We experienced a technical issue with our website over the weekend. We apologize for the interruption in service. Due to the age of some of the customer's purchases, we are not able to issue a refund on a credit card and will mail him a full refund check for all of his purchases to the address he provided.Customer Answer
Date: 07/13/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
Date:07/10/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tests.com has been down for 4 days. The only phone number I could find to contact is disconnected. I need to finish studying for an upcoming test, so time is critical. Web site shows up but if you click on anything else its just shut down. I need to get back into this siteBusiness Response
Date: 07/10/2023
We experienced a technical issue over the weekend. We apologize for the interruption in service. Service has been restored.Initial Complaint
Date:07/09/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unable to log into website or access any part of the website. Would like a refund.Business Response
Date: 07/10/2023
Our website experienced a technical issue over the weekend. We apologize for the interruption in service. A refund has been issued.Customer Answer
Date: 07/13/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
Date:07/08/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 25, 2023 I paid 49.95 for the practice exam materials related to the NCMHCE exam. Today 7/8/2023 I try to login and and cannot due to the website not functioning. My exam is on Monday. I tried emailing [email protected] and called the number connected to the transaction on my bank account only to directed back to the website that is not functional. I'm out of pocket and have no other funds to purchase more materials. This site is not legit. Security won't even let you interact with it.Business Response
Date: 07/10/2023
Our website experienced a technical issue over the weekend. We apologize for the interruption in service. We have issued a refund.Customer Answer
Date: 07/13/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
Date:11/23/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the Tests.com 11/22/2022 to study for the postal exam. During the evening and today 11/23/2022 I have tried to take tests so I could get the results explaining correct or incorrect answers. I followed the *** **** video and what is showing does not look like my pages at all. I requested a refund but they wanted me to spend more money and I received no answer.Business Response
Date: 12/02/2022
We have no record of receiving a request for refund from this customer prior to the BBB request. We issued a refund immediately upon receiving the request. Three of five sections of the Postal Test are like personality tests and do not register correct or incorrect answers. Our practice test simulates the actual exam and gives the test taker an idea of what kind of questions they will face on the Postal Test. Tests.com only charges a customer once up front and does not have renewal fees.Customer Answer
Date: 12/14/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
Date:10/04/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction:9-11-22. I paid $39.95 on Tests.com for a reoccurring login program to study for the ****** No issues till today. A warning comes up stating if you continue on the sight your information might be hacked . More details State the certificate for the site expired or my info possible hacked. I only have an email [email protected]. Im too afraid to email them just in case this website is a scam. I have no number to contact anyone there. Do you know if this website is legit ? I recall when I purchased the program it did say partnered with BBB . Why Information appreciated ! Id really like to reach someone and make sure they are legit! If it os a San is it possible to get my money back ?Business Response
Date: 10/07/2022
Our website was down due to a technical issue with our server for a few hours over 10/3 to 10/4. We have processed a refund for the customer. We apologize for any inconvenience.Initial Complaint
Date:10/04/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a study guide from tests.com on September 18, 2022. It was the journeyman electrician practice test kit 2020 NEC, and it cost $59.95. Their page has been deemed unsafe by my web browser on the laptop and on my phone. I have attempted to contact them via email, but since their whole website is a safety concern for the laptop, it won't let me proceed. The phone number on BBB is false as well. I just need my money back.Business Response
Date: 10/07/2022
Our website was down due to a technical issue with our server for a few hours over 10/3 to 10/4. We apologize for any inconvenience. This customer was given a refund within one day of his request.
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