Business ProfileforBomberger's Store Inc.

Kitchen remodel. Worked with their showroom staff to make selections and their designer for the new layout. Signed contracts and paid $9,356.00 deposit on 8/14/2021. On 8/21/21 signed updated paperwork from their error and paid additional deposit of $2,594.00. Scheduled for work to begin 11/27/21. Schedule was accurate but workers arrived with no plans, asking us what to do, needing help, etc. No project manager on site at any time. Constant communication challenges about quality of materials, repeated requests for repairs, workers coming to repair and not having correct tools and equipment. When I repeatedly asked for cabinet doors to be replaced with the quality and description of their showroom sample I was told the manufacturer doesn't make them that way anymore. I was told their showroom sales team should not have told us the cabinets would have sold wood doors. I was told twice that the sample was made to look a lot nicer than the quality that the cabinets really are. They agreed the cabinets didn't meet standards and would replace them. They said they were not happy with what they were getting as replacements, and then said that they didn't say that gthey would replace them and could only touch them up since the manufacturer doesn't make them that way anymore. I asked repeatedly for the project manager to do a final walk through inspection since I am not the expert and was told instead to provide a list of what I wanted them to fix. I pointed out that the granite was not cut correctly for the undermount sink and was told, "I have that sink and that's what mine looks like." I asked repeatedly for the crown mouldings to be caulked and was told they can do it but usually don't because of the give and take off the wood. They also said the caulk would discolor and it wouldn't look good. We said we wanted it caulked 4 different times. They still haven't done it. Many more details available.