Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted April 24 2023 with studio 810 four a house remodel and addition to be completed within seven months starting 5/1/23 for $325,000. Everything Is documented timestamp and has an official contract.I was given a sales pitch for an all encompassing design to build high end addition and remodel. ******************************* stated he was a contractor of 3000 finished jobs and had crews to complete the jobs necessary to do the small project. It is now 7/28/24 and unfinished. ******* was here twice this month for no more than one hour total.I have sent and documented emails, texts, phone calls, and have a contract signed & dated. Numerous items were thrown away and stolen by his subcontractors(Studio 810 confirmed the theft). Upon receiving photos of the project from neighbors bc the job site was a despicable mess. Besides the framers and siding company, there was only person working 75% of the time which was a carpenters apprentice who attempted to do the job, but was unable to because there is was not a ******* or project manager ever.******************************* stated this was an easy small job and he would be supervising it because he lives 2 miles away. Unfortunately *******************************, was degrading beyond unprofessional, rude, and discriminating to this female client. ******* decided to put his head subcontractor in charge of the project, but after another three months, he apparently was fired. He never hired another project manager. He is not a contractor. He does not know how to do that side of the business and this is well documented Ive had contractors look at it. I was told I passed my occupancy permit 6/17/24 When I asked for it in writing, I was told it was in the mail. I have not received physical proof.Everyone from the company has been caught in lies and they still continue to do so. All payments were made to studio ************************************************** the winter And the air conditioning brand new system broke which I paid $1700 to fix

  Business Response

  Date: 08/27/2024

  We have been working through various small Issues with *****************************. However the picture of the Metal coil stock band that is wavy is a result of high temperatures that expand the coil and create ripples and also related to the size of the metal. We are currently touching up several small areas inside the house. that needed attention and have been doing so over the last several months. I am currently creating a custom tile shelf for her Master bath(special order tile took 4 weeks to order), just finished building custom oak shelves for her closet and will be handling a few hardware issues. Our response has been slow and measured but we have not stopped working with the customer. Not sure what more we can do at this point.  We understand she is frustrated but there are mitigating circumstances at work here and this relationship while strained , I have kept open and serviceable in terms of our attitude.We are currently almost done with Tile shelf and will soon be ready to Install. 

   

   

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