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Business Profile

Coaching

Winner's Circle Training, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coaching.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Currently wanting a refund but not able to get ahold of anyone in this company. Paid way too much money for a program thats not as helpful as its advertised.

    Business Response

    Date: 10/30/2024

    Since receiving the original notice, we have been able to communicate and resolve this matter with the client.  

  • Initial Complaint

    Date:06/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have enrolled in Winners Circle Training since December in 2022. I paid about 5-6 thousand dollars for it. I am unhappy with the course as the content is unsatisfying and I have not received a job from them. I have been connected with jobs but all of them require me being full time which I cannot do. I was promised over the phone and through advertising that I would get one and was the main appeal for me to join in the first place. I have yet to get one and I have tried over and over with them and yet I keep being put with full time jobs. I tried many times to get a refund but I am unable to even though a money back guarantee was promised.

    Business Response

    Date: 06/21/2024

    We do not agree with the events and timeline of things alleged to have taken place and the merit to them. Including but not limited to the fact that the client's request was outside of the scope of the terms of the guarantee which are explicitly stated in the Agreement. Further more our current Agreement which was signed by the client at the time of transaction, states that the program and training are "as is" and does not include recourse for use or satisfaction.

    However, we have been in communication with the client, and both parties have agreed to the resolution of issuing an applicable refund and parting ways amicably.  

  • Initial Complaint

    Date:06/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sales rep: ********************* Circle Training (WCT) perfectly suits my goals", outlined clearly: supplemental income (1-2k/mo + FT job (not leaving) salary. Explicitly stated professional history/skillsets from clinical med work + current job in optics/retail, leadership; physical limitations from recent surgery (part of poor finances). All skills relayed = primary focus in 4 of 7 training ******************* of WCT (20 modules, worksheets/action items). WCT does not abide by business ethics they teach, i.e. emphasis on ethics, selling invaluable assets aligning with goals/needs of client. My rep ******** have recommended WCT for me. I learned next to nothing. Recent worksheet confirmed WCTs goals truly cater to those w/ intention to transform their lives, leave jobs, or turn PT work (me) into a FT job + new lifestyle. Hard to complete quizzes/work, very inapplicable to me. WCT made 30-day money-back guarantee impossible time delay beyond the 30 days = result from failure to provide modified/replacement exercise to accommodate recent surgery. 30 days, gone. Also told that if not a good fit, they would support and work with me on the financial end, as they only wanted my success. Rep advised I would pay back program cost within several months easily...an impossible task! I requested a refund for future payments only, citing examples for why WCT is not an invaluable asset to me, all reasons discussed in consult (which was recorded/reviewed when discussing my refund...Requested copy and speak to management. Implied it wouldn't matter. The request was denied. No consideration for misrepresenting my optimal success in WCT . No empathy for imposed time delay/inability for 30 day refund due to their lack of prep. WCT is willing to put a financially unstable, physically limited woman w/ 190k med school debt into more debt. Complaint filed last year overlapped with my experience. Wish I had documents/recordings to upload that they possess... Overall, completely misled.

    Customer Answer

    Date: 06/04/2024

    After receiving your message, the company (WCT) reached out to me and is willing to refund me the balance for the remainder of the course. Because they reached out to me and offered the refund kindly, I would like to redact my complaint I filed (have it marked as resolved?). What is the procedure for redacting my complaint? How soon will it be removed from the BBB webpage?

    Thank you so much for your help. I really appreciate it. 

    Customer Answer

    Date: 06/04/2024

    After receiving your message, the company (WCT) reached out to me and is willing to refund me the balance for the remainder of the course. Because they reached out to me and offered the refund kindly, I would like to redact my complaint I filed (have it marked as resolved?). What is the procedure for redacting my complaint? How soon will it be removed from the BBB webpage?

    Thank you so much for your help. I really appreciate it. 

    Business Response

    Date: 06/07/2024

    We strongly disagree with the events and timeline of things alleged to have taken place and the merit to them. Including but not limited to the fact that our current Agreement makes no mention of a 30 day money back guarantee, which was signed by the client at the time of transaction. It is important to note that the requested refund was still pending management review when this complaint was received. We have since communicated with the client, and both parties have agreed to the resolution of issuing a refund and parting ways amicably.  

  • Initial Complaint

    Date:03/03/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, my name is ******* and I am currently involved in a credit card dispute with Winner'c Circle Training. Winner's Circle Training Offers an online course in personal finance, priced at $6,800. I was told over the phone that there is a money-back guarantee prior to making the purchase. The merchant possesses an audio recording of this phone call. After expressing dissatisfaction with the course, I requested a refund but was denied and told that there actually was not a money-back guarantee, and I would not be receiving a refund. I believe I am a victim of consumer fraud via false advertising. I have already filed a dispute with the credit card company but they deemed the transaction valid because the merchant did not present this audio recording, and they have refused to share it with me directly. What I would like from the BBB is either a full refund from the merchant or the audio recording of the phone call so that I can continue the dispute with the credit card company.

    Customer Answer

    Date: 03/21/2023

    Earlier today we spoke on the phone about closing the ticket that I opened a few weeks ago, and it was requested that it be in writing, so this email can be used as that writing.

Winner's Circle Training, LLC is NOT a BBB Accredited Business.

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