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Business Profile

Campgrounds

Waterside Campground & RV Park

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attached are reservations and cancellation emails. We made reservations for *********************** for August 2025. We were not told that there was going to be a change in ownership when the reservations were made. Applebrook the new owners implemented a new pet policy. Our dog which is a mix breed will not be allowed to stay at the campground according to the new policy so we canceled the reservation. We havent received a refund for the cancellation. After numerous calls we were told that they couldnt refund our credit card and a check would be mailed. It has been over 30 days and we havent received a check and they will no longer take my calls. I have been told someone from corporate (****) will call me but he hasnt responded. I have been patient but Im now frustrated. We are retired on a fixed income and $199.50 is an amount we need. Thank you

    Business Response

    Date: 12/30/2024

    Attached is a letter stating we have already given a refund.  We apologize for any inconvenience we had just recently acquired the property and are taking steps to ensure such issues do not occur.

    I apologize for the delayed response. Initially, I thought my reply had successfully gone through the BBB portal when this matter first came to my attention. Additionally, the holidays caused some delays on my end.

     

    When the guest called to cancel their reservation, we promptly refunded $99.75 to their card on 11/6/2024 and waived the cancellation fee. Unfortunately, our staff was not informed that the guest also wanted to cancel a separate reservation for the same amount. Upon receiving your letter, I immediately canceled and refunded the second reservation on 12/11/2024, bringing the total refund to $199.50the amount the guest was disputing. Please find attached documentation confirming these transactions.

     

    We also reached out to the guest via their stored phone number to notify them of the resolution, but we did not receive a responsepossibly due to the out-of-state number.

     

    Customer Answer

    Date: 01/12/2025

    We have been reimbursed but not happy with the lack of response and length of time for reimbursement.

Waterside Campground & RV Park is NOT a BBB Accredited Business.

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