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Business Profile

Fence Services

Advanced Fence Systems LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Services.

Complaints

This profile includes complaints for Advanced Fence Systems LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Advanced Fence Systems LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/21/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mr, W**** of Advance Fence Sytems collected a significant amount of money to install a Fence/Gate at my residence. Mr. W**** claimed he required a deposit to purchase materials to perform the installation. He was provide more than 50% to obtain materials to start the job. After 3 months Mr. W**** was unable to get the materials. He was requested to return all money provided to him. He said it would take another 60 days to return money owed. No money was ever returned. Currently Mr.W**** will not return any phone calls or texts regarding money owed. He works out of his house located @ ** ****** ****, Levittown, Pa ***** Please provide input on how to Mr W**** to return my money. Thank you.

    • Initial Complaint

      Date:08/16/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 12, 2021 my family gave this business half the money down for a new vinyl fence to be put in. It took them til December 13, 2021 to put the fence in when we were told it would only take 4-6 weeks. Whenever we asked the owner or his wife via email or phone they would always give an excuse if they even responded. They finally put the fence in and they put a post in incorrectly and our gate broke January 15th, 2022. We contacted them to come out sent photos of the gate and incorrect post owner said he would be out to adjust. No word until they randomly showed up March 11, 2022 while we were at work to look at the gate and post told us it would be $300 to fix. I contacted this business 6 times since then July 9, 2022 I sent them a message via their ****** chat I received a message back July 22, 2022 stating that they would be out that next week to fix our gate and the post. Its been almost a month since then and not one person has come out or contacted us back when I email or ****** chat them. This company has terrible communication, the owner and his wife were very rude when you do actually get in touch with them. Its a shame, I really liked the owner when he originally came out to give us a quote but it has been nothing but a headache and problems since.

    • Initial Complaint

      Date:08/15/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted advanced fence systems in February of 2022 to install a new fence in my yard. After months of back and forth and no call no shows, along with requesting my deposit back and informing them that I was considering legal action to get it returned, they finally installed my fence in June of 2022. However, the fence was installed too close to my neighbors house and is touching their siding. Upon completion of the fence I was informed that if there were any issues they would fix them. I contacted John W**** early August 2022 to remove the panels touching my neighbors home, he stated he would come to correct the problem. Which is simply removal of some panels and reinstall action of one post. They have not returned nor reached out despite stating they would fix the issue. I now need to contract with a different company due to their negligence in installation. I also have pages of emails and texts to support the issues I have had since feb 22

    • Initial Complaint

      Date:08/03/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      -Signed contract for fence installation 6/09/2022 -Provide 50% deposit 6/09/2022 of $6,290.00 -Check cashed by Advanced Fence Systems 6/13/2022 -Advanced Fence System advised of product ordering from *************** occuring and delivery of product between July 22-July 28 and advised us of permit being handled electronic shortly after to confirm installation.-Communication became "fuzzy" during week leading up to promised product arrival and now after the promised arrival and installation period with different excuses and about schedulers, employees, and now COVID diagnosis.-Communication took place 8/1/2022 from ***************************** asking for order receipts of the product and exact timeline of the installation and there has been no response since via text which was primary form of communication. - *****************************, my spouse contacted *************** after no response from Advanced Fence Systems and they confirmed there are no orders from Advanced Fencing Systems for our "job" to Advanced Fence Systems -We now have learned based on a *** Philly Report that many other customers have filed complaints and are having these issues. We would like refund of $6290.00

    Advanced Fence Systems LLC is NOT a BBB Accredited Business.

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