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Business Profile

Vending Machines

James Vending

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 3rd in the afternoon my two children and I were at the mall at Robinson where James vending has a location. They provide a service with self check out. I visited this location as I wanted to buy a pack of pop rocks for my 10-year-old. I got my product I went to the self-serve kiosk to check out and used cash. The pop rocks were a dollar in some change and I used a $10 bill in the machine. I received my change back, but not my cash when I was finished paying. I checked the machine and all I saw was an email address to contact. I went downstairs to all security and asked a gentleman on duty what I needed to do or if there was a phone number to contact someone at James vending for a refund and they said my best course of option was to email. I believe this happened to another customer as well so the machine was not giving back change for cash spent at least for me and one other individual. I sent an email to James vending on February 3 right after the incident and I have yet to receive a response back from anyone regarding my refund. If this happened to me and other individuals, this is theft. I was entitled to eight dollars back in cash and I only received maybe $.45 in change. I do not believe I have a receipt because the machine did not give me a receipt as well however the machine did take video of the time I was there with my children so this entire exchange is all on camera.

    Business Response

    Date: 02/15/2024

    ****** ***** was contacted by email several times and no response was received. After receiving this letter, I then had her cell phone number so I called her. When I told her that she was emailed she said "Yeah, I was too busy working to respond. Please mail me a check".  A check is being sent for the $8 today.

James Vending is NOT a BBB Accredited Business.

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