Business ProfileforTown & Country Pet Care Center

Town and Country Pet Care Center at 393 Langhorne Ave, Langhorne, PA 19053 called me on 09/23/2022 at 930 telling me they are worried about my dog sneezing a lot of green discharge. They say on their website “our wholesome &happy home away from home offers you safety, including a full-service vet right on-site” which appears to be a lie. They refused to have my dog seen by the vet as the vet is too busy. They said you can take him to your vet or the emergency hospital. The trainers are not veterans and are telling me they are worried about his symptoms but continue to refuse to take my dog to their vet. The trainers will keep watching if you are unable to pick him up and take him to get care. This is a false advertisement. I am in Hawaii on vacation paying for their premium package so they provide safe boarding for my dog. How am I supposed to take my dog to the vet and how can they advertise a vet on the premises but refuse to have him seen? Recommending that I take my sick dog to my vet is not safe boarding practice which is also advertised. This entire business is a scam. They also don't give any explanation or breakdown of my boarding purchase. They only give you a copy of a credit card charge showing the total, not an invoice showing the breakdown of services offered, which is very shady. These practices are taking advantage of consumers by selling a false sense of security that is 100% scam. I paid for the premium package and my furry family member is being mistreated. They need to update their website or be shut down before they harm anyone's dog.