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Business Profile

Orthopedic Surgeon

Jefferson 3B Orthopaedics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Surgeon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1)Received *** and Gel shot which cost over $800 out of pocket and shortly after that I had to make another office visit which I paid for to drain out the *** and Gel shot. The Gel shot was covered by my insurance.2)Follow-up Ordering provider:****** **********, MDResult date:July 24, 2024 1:55 PM and the office manager was rude to me and made me stand in line for a knee x-ray because there were no chairs to sit. The line was very long and per *************** I was over charged for the x-ray because I did not get it done at the imaging center. The office manager knew I needed an x-ray for my appointment, and she made me get it done at 3B instead of Jefferson Imaging so she could overcharge me. I filled out a customer satisfaction survey giving the office manager a bad review. I gave the office staff a good. review. Retaliation is not tolerated by Jefferson hospital however that is exactly what happened after my customer satisfaction ********************************** scheduled me for another Gel Shot. They stated several times, on the phone and in person, that my insurance covered two Gel shots a year and they scheduled the time for me the next time I was due for a no cost Gel shot again. When I showed up for the appointment, I was again over charged for an x-ray that could have been done at the imaging center. I was charged for the Gel that was told repeatedly by Jefferson staff my insurance would cover it. Lastly, they charged me for a service that was never performed!!! I never had my elbow aspirated!!! Account Number ******* Statement: $750.15 To sum up; Jefferson 3B charged me for a follow-up service that did not work. Repeatedly over charged me for x-rays. Incorrectly billed me for Gel shot and unbelievable charged me for a service that was never performed. Moreover, they lack ethical values with retaliation.

    Customer Answer

    Date: 12/06/2024

    Multiple phone numbers. FYI...

    3B Orthopaedics
    ******************************************
    *******************

    Phone: **************

    888-ORTHO3B

Jefferson 3B Orthopaedics is NOT a BBB Accredited Business.

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