Business ProfileforControl Parts Co.

On 11/29 I ordered a part from Control Parts who shipped this to me via ***.  *** mis-delivered the package on 12/1 and I never received it. The shipper (Control Parts) told me it was my responsibility to file a claim so I did so on 12/6. Today I realized I had heard nothing concerning a replacement, refund, or resolution to this, so I checked the claim I filed with *** and found that on the same day I filed the claim (22 days ago), Control Parts was informed that the claim was approved, but they did not see fit to contact me to resolve the issue. Now, they are telling me that they have only gotten $112 out of the $276.65 I paid them for the part. To replace the part they want me to pay an additional $163 dollars. I told them to refund my card for $112 and attempted to contact *** to see if I could confirm the amount and request an explanation, but because I am not the shipper *** won't tell me. I suspect that they only got $112 back because they failed to insure the package for the full amount it was worth. To ask me to pay to replace a part I already paid for in full is ridiculous, as is their insistence that I receive only a partial refund. I am hopeful that with the help of the BBB, Control Parts will refund the full amount I paid for the part I never received. I have attached the original invoice, a screenshot of the *** claim resolution and a screenshot of the latest email I received from Control Parts. Should you need any additional information, please let me know.