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          Aspen Home Improvements, Inc. has 1 locations, listed below.

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            Business ProfileAspen Home Improvements, Inc.

            Home Improvement
            BBB accredited business

            Contact Information

            2653 Lititz Pike

            Lancaster, PA 17601-3723

            Get Directions
            Visit Website
            (717) 569-3700

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            Customer Reviews

            4.38/5

            Average of 13 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/17/2017

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company serves customers with energy-efficient replacement windows, doors, siding, and roofing.

            The company is an Atlas Diamond Pro Level Certified roofing company in Lancaster County.

            Business Details

            Location of This Business
            2653 Lititz Pike, Lancaster, PA 17601-3723
            BBB File Opened:
            8/25/1999
            Years in Business:
            35
            Business Started:
            1/1/1989
            Business Incorporated:
            5/30/1996
            Accredited Since:
            7/17/2017
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of PA000190 for this business, issued by Office of the Attorney General-PA. The expiration date of this license is 8/7/2025.

            These agencies may include:

            Office of the Attorney General-PA

            Strawberry Square, 14th Floor

            Harrisburg PA 17120

            (800) 441-2555

            http://www.attorneygeneral.gov

            BBB records show a license number of 131623 for this business, issued by DLLR's Division of Occupational and Professional Licensing-MD

            These agencies may include:

            DLLR's Division of Occupational and Professional Licensing-MD

            500 N Calvert St Rm 301

            Baltimore MD 21202

            (410) 230-6309

            http://www.dllr.state.md.us

            BBB records show a license number of 2705159396 Class A for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA

            These agencies may include:

            Department of Professional and Occupational Regulation (DPOR)-VA

            9960 Mayland Drive, Suite 400

            Henrico VA 23233

            (804) 367-8500

            http://www.dpor.virginia.gov

            BBB records show a license number of WV052214 for this business, issued by Department of Commerce-WV

            These agencies may include:

            Department of Commerce-WV

            74B Building 6, Capitol Complex

            Charleston WV 25305

            (304) 558-7890

            Fax: (304) 5582415

            http://www.wvlabor.org

            Type of Entity:
            Corporation
            Alternate Business Name
            • Aspen Marketing Group, Inc
            Business Management
            • Mr. David Adamson, CEO
            • Mr. Marcus Wright, Director of Sales
            • Ms. Belinda Adamson, Vice President
            • Mr. Daniel Adamson, CFO
            Contact Information

            Principal

            • Mr. David Adamson, CEO
            • Ms. Belinda Adamson, Vice President
            • Mr. Daniel Adamson, CFO

            Customer Contact

            • Mr. David Adamson, CEO
            • Ms. Laura Adamson, Marketing Manager
            Additional Contact Information

            Fax Numbers

            • (717) 569-3097
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to make your next home improvement project a success

            Customer Complaints

            13 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/07/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            We ordered a sliding patio door from Aspen Home Improvements. The door was installed on 11/15/2022 without any visible issues.We paid the whole amount upon installation $5500. After experiencing a couple of cold days this winter, it became obvious that the door was leaking a lot of air. We called Aspen Home Improvements to fix the issue. A technician came out and explained that there is nothing he can do because there are no issues with installation. He said that the door itself is too short on the bottom and it creates a gap for air to come in. He said that the sliding part of the door needs to be replaced. We called the office and spoke to *******************, she requested pictures of the door to submit to the manufacturer. Two weeks have gone by, and we haven't heard back from her. We called back and again she requested pictures of the door. **** told us that it was up to the manufacturer, ****, to replace the door and there is nothing she can do to help us. Aspen Home Improvements installed a faulty door and they are not willing to replace it. We are looking to resolve the issue or to get a refund.
            Read More
            Read 12 More Complaints

            Customer Reviews

            13 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lonnie V

            10/27/2023

            Aspen Home Improvement contracted with us to install a new storm door on 3/18/23, for a price of $2,500. The salesman represented this to be a custom made, top of the line Provia Deluxe storm door. It was represented to be a security door with special glass that would not permit heat to transfer through the glass. We verified these features with the staff several times. There were several delays and the door was finally installed 7/11/23. With each delay the company would try to appease us by sending some Dunkin donuts, and a cup of coffee and cup of tea. The door quality is extremely poor. The single pane glass is extremely thin. The glass fastener clips can easily be removed and compromise security and aesthetics. The door is lightweight and flimsy and provides little security and the heat build up is so intense on a sunny day that the door is difficult to touch and open. The safety chain does not function properly. When the storm door is fully open, it catches onto the top of the door and prevents the door from closing. The storm door screen insert is very flimsy. We were told by the installer to sign a form at completion, complete payment and an Aspen Company representative would visit and do a final inspection to address our concerns. This was part of the initial agreement. After door installation, we called repeatedly and talked with several different staff persons. They all promised us a return call from the appropriate person but there was no follow through. Then they stopped answering the phone. We got no response from 3 registered letters sent to Aspen Home Improvement and to Prove Headquarters. We have a $2500 door which we have to replace because we tried to support a local business, that sold us an extremely inferior product and then ghosted us and did not provide us the customer service, which was in their contract.
            Read 12 More Customer Reviews

            Local BBB

            BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

            More Info on Local BBB

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