ComplaintsforRohrer's One Hour Heating & Air Conditioning

• Initial Complaint

  03/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have used this company to service my furnace and decided to use their services for a new furnance installation. The furnance has not workerd since the installation. they have come out repeatedly because it blows cold air. The thermostat has been moved and changed twice and still there is no heat. The house is able to be warmed in the morning and once it reaches that temperature it will no longer come on all day, while cold air blows through the vents all day, causing us to use blankets to stay warm in our home all winter. The lower level of my house which has always been the warmest becam a freezer, and now we cannot go downstairs because cold air blows constantly . Recently their "expert" stated to us after once again attempting to set a temperature and testing to see what will happenthat "my lower level will always be cold" because all furnances blow cool air to cool off. This is the same tech who told me heat rises so that was whta was stopping the thermostat from working during the day. With this installation I also had a humidifier installed to avoid dry heat issue which create health concerns with chronic sinusitis. It has never been used because it had to be turned off because it blew cool air the first day that overrode the heat that was coming out I asked that it be returned and they did not do that. I have had to buy space heaters for every room. I am still making payments on a system that is not functioning properly inspite of all their efforts to make it work I will be unable to use an entire section of my house during cooler weather and they do not see that as an issue. Since they are unable to fix the situation I will need to find another business to remove and replace this equipment and I think the money I have spent should be refunded.

  Business response

  04/26/2023

  Thank you for your inquiry. We take customer satisfaction seriously and have done our best to address these concerns. 

  System was installed 1/17/2022. We did have to return to correct some issues but rectified those problems(drain line freezing outside/airflow not set properly/dampers in duct were closed). 

  After correcting these problems, client reported that it did not seem like furnace was heating properly. We retuned 12/12/2022 and 12/20/2022 to make additional airflow adjustments and replaced the thermostat. 

  We returned again 2/2/2023 due to similar complaint. Found no problems with furnace or the operations. Recommended relocating the thermostat due to its proximity to the kitchen. Client declined. 

  3/10/2023 we performed regular scheduled maintenance. Found no problems but client still expressed original complaint. We forced furnace to run in high fire only to attempt to alleviate her concerns. 

  Technician and field supervisor returned 3/27/202 for same complaint. Found no problems and decided to return in the afternoon to see if the problem described would occur by the afternoon. 

  We returned later that afternoon and found no problems. Thermostat was satisfied and furnace showed no faults. Tech left a thermometer with client to measure the air temperature when she noticed cool air. 

  Lastly, I personally went out 4/13/2023 due to same complaint. Client stated that the fan always ran, no heat came from the basement vents, and furnace blows cold air(cant heat home).

  Upon arrival, found thermostat satisfied to client's set point. No faults present on furnace. Fan also was not running. Asked client about this and she said it just shut off when i arrived. At no point did we witness the fan run on its own when heat was not operating. 

  Timed blower and blower came on 90 seconds after furnace fired. Measure 95 degree supply air when fan came on. Asked client how air felt and she said it was cold despite it being 95 degrees. Within a few minutes, supply air was 120. Checked basement vents and had 120 degree air coming from both. Timed blower after burners shut off, fan ran for an additional 90 seconds with 97 degrees in the ducts by the time the fan shut off. 

  As professionals, we have not witnessed or experienced the furnace do any of the things the client described. There are no faults present and thermostat is always satisfied when we arrive.  I did offer to pay another service provider for a second opinion but client declined. Left another thermometer for client and asked for her to send picture of it when it is doing the things she described. Have not heard back. 

  Unfortunately we cannot fix problems that appear to not exist.  

• Initial Complaint

  06/19/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  A classic Bait and Switch tactic. My central air conditioning unit was failing so I looked into having it replaced and set up an appointment with One Hour Heating and Air conditioning. *****, a representative from the named company came to my house, took some measurements and showed me a catalog of ***** Air Conditioning Units. Then he set me up with a loan from **** ******* and a date for the install to take place. The date came and I allowed the guys to go ahead with the install. When they notified me that they were done and about to leave I went out to see their work and found out that they had installed something other than what I had ordered and paid for. The installers knowingly did this and tried to play it off by telling me that the ******* unit they installed was the same as the ***** unit I had ordered. Not only did I not get what I paid for but it's also rated least efficient in it's class and was installed with damage already on the radiator fins.

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