Complaints

This profile includes complaints for Split Rock Resort & Conference Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Split Rock Resort & Conference Center has 6 locations, listed below.

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  Split Rock Resort & Conference Center

  428 Moseywood Rd Lake Harmony, PA 18624-7009

• 

  Split Rock Resort & Conference Center

  981 State Route 940 White Haven, PA 18661-3471

• 

  Split Rock Resort & Conference Center

  PO Box 9 Mountain Laurel Resort White Haven, PA 18661-0009

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  Split Rock Resort & Conference Center

  PO Box 567 Lake Harmony, PA 18624-0567

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  Split Rock Resort & Conference Center

  PO Box 672 Dingmans Ferry, PA 18328-0672

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We get to that room nothing worked in the hotel room and no receptionist or anyone was even in the hotel . Our TV didn't work, no air/heat, our blinds wouldn't shut, water was leaking in the bathroom. We then drove back down to the main hotel to voice concerns about the current situation of the hotel room. They said they would send Maintenace over it took over 3 hours to have them come and both times only the tv was fixed. So we decided to go down to the hotel pool in our hotel and it was overflowing and filthy. Once again having a disabled child this isn't easy to just keep going back and forth to different hotels for the pool. They offered water park passes. my son who has JA, Autism, he cannot go into cold water without risk of his joints becoming stiff. Well lo and behold the heater in the water park broke so we could not use the water there. We then headed to the next pool my son put his feet in the hot tub and gets yelled at by the lifeguard. My son is 13 there were two kidsswimming in the hot tub but my son was told to move his feet. Next we head over to see the activists that were going on. Twice none of the listed kids activities went on. Happy hour signs were out we asked about the *** says nope no happy hour... and removes the signs which was fine we bought the drinks, another bar tender within 8-10 min came on I walked up to the bar and was offered the happy hour price, so again discrimination. My mom had to pay full price and then when I went up I was offered happy hour prices. Next we went outside there was a fire pit going on my mom asked what time does the fire pit end, the bartender snapped and said nope dont you dare touch my wood! My mom is 70 years old she wasn't touching or even asking about the wood, just what time was the fire going to be on till. I spoke with **** Friday of my stay she said she felt bad was going to write a letter to her GM then it would be sent to financial the following Thursday, promised a refund not received.

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We own a timeshare with Split Rock through *******. We requested they cancel our timeshare due to several factors, one of them being medical hardship. We got the response attached from their ***** ********, saying they will not do that. Their other **** ****** ******, had previously asked us to provide our medical docs to prove our claim, and we sent them to him. After this, no exit solution was given. In fact, there was no response at all from ******. I have cancer, and I have also suffered from a heart attack. My health is my priority. Not this timeshare. We ask that you request the timeshare to release us due to our severe medical conditions. This timeshare doesnt just take away financially, it adds emotional stress, which further makes our situation worse. We feel like requesting to cancel coming from you will have more impact than us asking. We are in good standing and all payments are up to date. I guess that is an incentive for them not to let us out. Nonetheless, they should have compassion and release us, and sell it to someone who can actually use it.

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I owned a home in Split Rock, ** which I sold in November 2023 I continue to get harassed by the yearly Road Maintenance fee collector I have provided on multiple occasions the date of sale and even the buyers information Each time I call they refuse to let me speak to any management personnel to try and put an end to this The letters have turned to threats of collection I have no way of resolving this if they do not have any above a desk clerk answer my issue They are rude and unprofessional

• Initial Complaint

  Date:07/11/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against *********************************** and Split Rock Resort for their unethical and unprofessional practices. For years, we have been working tirelessly to reach a fair settlement and cancel our membership, but our efforts have been met with silence, unhelpful responses, and unreasonable demands. In August 2023, ****** ******* informed us that cancellation was possible only if we paid an outrageous $5,000 fee. This demand is completely unethical and exploitative, especially given the financial strain, poor service, and lack of transparency we have endured throughout this process. No reputable company would demand thousands of dollars from a customer who has already suffered such mistreatment. Despite our repeated attempts to negotiate a fair resolution, the company has refused to engage in meaningful dialogue, leaving us emotionally, mentally, and financially drained. We demand an immediate reduction in the exit fee to a fair and reasonable amount. Someone needs to investigate this company and hold *********************************** and Split Rock Resort accountable for their unacceptable behavior. We demand someone reach out to us so we can proceed with cancellation with a waived fee.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  prepaid for hotel room. Checked in on the day of arrival to find the hotel had no air conditioning (just window units which did not cool the hotel room), water needed to be boiled in order to drink/use, water was brown, no elevator in service so we left the day we checked in due to health concerns/safety of my young children. Asked for refund for days that we prepaid for that we did not spend in the hotel and since 6/24 I have not heard from hotel about refund. We were communicating via email until it came time to issue the refund now hotel GM (*****) will not return my emails or calls.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We left 2 days early of a 3 day stay on 4th of July!Not a single dish or pot in site. Not even a coffee maker. Had a blending and a toaster... How are we supposed to do anything in this room that was said at booking it had all the amenities. Its not like we booked though ********** we booked with Split Rock.But wait... there's more!You think this room was to code.... FIRE CODE! ****. No fire extinguisher, No exit plan, no elevator inspection. Yes, there was sprinklers but at this point I doubt they worked too. We told the front desk about the fire extinguisher. Again, was told, "we are in the middle of remodeling" After driving 3 hours with a baby, we stayed the night and packed all our things up and "checked out" at 7:30 am.We told the front desk we were checking out early (7/4/25) and wanted to speak to the manager and a refund for the 2 days we won't be staying. The lady didn't ask why we were leaving or anything. They said the manager will be in and 3:30pm that day and she will call us with a ********* we were checking out there was a BOIL WATER notice on the counter from MAY 14th. This was not informed to us when we arrived let alone on the counter at 4pm check-in the day before. ***** bacteria in the water. How are you supposed to boil water without pots and pans. Thank GOD I gave my baby bottled water I brought with me and not sink water for her bottles. After not receiving a phone call from so called *** the manager, we called (7/7/25) to be jerked around again with "the manager isn't in today and won't be back till Thursday." So, you're telling me you don't have a manager on the ground for DAYS at a time and the only person that can help us is a manager. At this point, ****************** however you spell their name, was getting loud and snippy with us on the phone as all we wanted to get this resolved. She hung up on us.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked a stay here for 7 days and paid a total of $3437 for a 2 bedroom and 2 one bedrooms. There was no air conditioning and the resort didn't have drinking water. Had to boil water just to wash dishes. The resort didn't inform us before check in that the majority of the amenities, the whole reason we booked here were not available. This is not a case of buyers remorse. The resort purposely mislead us as to what was offered. They didn't update their website to reflect that most of their amenities are not maintained and not usable. We're not asking for a full refund but, we should be offered something for them misleading us.

• Initial Complaint

  Date:06/07/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cannot get a ***resentative of BelAir Collection ******************************* ****** on the phone after the initial contact in October 2024 trying to end the timeshare of my elderly father, ****** ******. They asked for a doctor's note which we provided, but have not contacted us to arrange for him to give back the timeshare. My father and late mother have been loyal, paying timeshare owners at Split Rock Resort, ************, ** since around 1983, but now she is deceased and his health is failing. We need to negotiate a way for him to end this timeshare as the maintenance fees are now close to $1000 each year. This organization asked for a doctor letter, which we provided, and now has not answered subsequent emails or phone calls we have made to further discussions. We emailed an initial doctor note on 10/20/24 and followed up with another email on 11/4/24. The doctor formalized her letter and emailed it to BelAir around 4/29/25. I have tried calling numerous times only to get hung up on when no *** was available. Is there any way you can help us? Does he have to keep paying until he dies? Are there implications/responsibilities for heirs? Note: the amount of the money being disputed that is entered below in a yearly fee, not a one time fee. Thank you for your help in this important and frustrating matter, we greatly appreciate it. This has been so upsetting for my father and we wish to end it in as amicable manner as possible. My email address is ****************** and cell number is ************. Sincerely, ****** *******, daughter of ****** ******.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bel Air Vacation Clubs silence is unacceptable, especially when dealing with a critical situation like mine. Were paying customers and cannot just be ignored.I have a serious health issue and am in the evaluation process for a kidney transplant. Traveling isnt an option for me, and I simply cannot keep up with the maintenance fees for a timeshare I cannot use. Their lack of communication is appalling, and it feels like theyre ignoring my situation altogether while expecting me to keep paying for something thats now completely unfeasible. We need better communication and resolution than what were receiving.

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Confirmation: ************** 1. The toilet looks like it has not been cleaned in years has yellow stains in side. 2. The wallpaper is pealing off the walls 3. The heat/ac all night been making loud noise. No phone in room to call front desk.4. Mold smell in stairway 5. Elevator door take really long to open 6. When we try calling front desk from cell no one answers 7. Carpets have stains on them 8. Countertop pealing off 9. Stains in bathroom by picture frame.10. Top of Ac/heat has black stuff all over it.11. Glass in shower has black mold around it 12. No coffee machine but they left coffee, odd. 13. No hair dryer.14. Pot in cabinet put away with grease all over it, never washed.This hotel should be checked for mold and health violations. This was all in room 3104A . I want a full refund from the company.