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Business Profile

Online Shopping

Grocery.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered HEB *************** Mixes three packs and ordered a total of 4 or 12 boxes of mix. Received one package with a tracking number ********************* from ****, ***** and it only had three boxes not 12 in it.The order was placed online June 11, 2024 Amount paid ****** Each mixpack cost 32.27.I am asking for a refund of ***** for the boxes that never arrived.

    Business Response

    Date: 07/10/2024

    This issue was resolved with a refund. Customer has been communicating with us and we just followed our process, really no need to communicate on multiple channels.  

  • Initial Complaint

    Date:04/19/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Boost Chocolate Pudding from grocery.com on Saturday, April 11, 2024 - Order #******.Immediately, my credit card was charged twice: Pp* (PayPal Merchant) for $1.10 and grocery.com for 40.66.On April 14, 2024, I received an email stating that the order was Voided - card not charged & Sorry, This item appeared to be sold out.On April 16, 2024, I sent an email stating that my credit card had been charged with the above amounts and that I expected my card to refunded the 2 above charges. I did not receive a return email nor a refund on my card. On April 17, 2024, after not receiving a refund, I resent my email again with the same expectation of receiving a refund and that I expected a response. Later on April 17, 2024, I received an email form **** in ****************:"No charges were made to your card. The previously authorized amount has now been voided, meaning the hold on the funds has been released.""If you notice that the funds have not been returned to your account, kindly reach out to your bank for further information regarding this transaction."The charges are clearly on my credit card. I allowed time for charged to refunded. Today, on April 19, 2024, the charges are still on my credit card and I called the **************** phone number and I was asked to leave a message. As I did not receive the item ordered, I expect a refund to my credit card from grocery.com for $1.10 plus $40.66, totaling $41.76.

    Customer Answer

    Date: 05/28/2024

    Good Morning *******,

    Im sorry to just open the BBB letter this morning.  I could not find my reference notes. 

    I did look at my AMEX statement and the charges had been removed. 

    Thank you for taking care of this issue. 

Grocery.com is NOT a BBB Accredited Business.

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