Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was a while ago Im not sure when but Im still frustrated because I know they are still lying for business. I bought some earrings at the shop from a small artist which just turned out to be on ***** and other mass production apps for about a dollar when I payed around 40$. I reached out to them as soon as I discovered this and they tried to tell me the mass production ones where a rip off of theirs but it was so clear they are the same product with the same quality. I even saw other earrings from the shop also claiming to be from a small artist on *****. I tried for so long to get my money back even going into the store and emailing them screenshots of all the rip off earrings I could find but they didnt start listening until I left bad reviews and then claimed I was another business sabotaging them. I gave them all my information at the start in my original email and feel like they werent ever gonna help me no matter what. I tried to put a complaint to the bbb before but mightve done it wrong so there might be another message from me a while back. In the pictures is the ***** listing I found

  Business Response

  Date: 02/20/2024

  Dear ******,

  
  I am deeply sorry to hear about your frustrating experience with our shop. We strive to provide unique and ethically sourced products to our customers, and it is disheartening to learn that you feel misled by the origin of the earrings you purchased. We offer designed earrings from individual designers for sure.

  
  I understand your disappointment and frustration, and I want to assure you that we take such concerns seriously. We are currently investigating this matter internally to ensure that our products are accurately represented and sourced. Please rest assured that we are taking immediate steps to address this issue and prevent it from happening in the future.

  
  Regarding your refund request, I apologize for any delays or confusion you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this matter to your satisfaction. Please provide us with your order details, and we will expedite the refund process for you. It will be better if you could come in the store that we can give you refund in cash, since we can not find your order by the information you provided before. Please send me an email about when will I expect you here, I will have the refund here ready for you.

  
  Once again, I apologize for the inconvenience this has caused you. We value your feedback and are grateful for the opportunity to make things right. If you have any further concerns or questions, please do not hesitate to reach out to us directly.

  
  Thank you for bringing this to our attention, and we appreciate your patience and understanding.

  
  Sincerely,

  ***************

  Jedidiah Gallery & Design Store

  Business Response

  Date: 02/20/2024

  Hi,

  First of all, we need to address we sell unique designer earrings, that is true, we're not lying to anyone.

  The problem that we can not find this customer's transaction history by the information the customer provided, that made us impossible to proceed the refund, it will be ideal if the customer can present to get the cash refund, or we could send a check to the customer.

  Best,

  ***************

  Jedidiah Gallery & Design Store

  Customer Answer

  Date: 02/28/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21302716
  
  I am rejecting this response because: This is just to ask how I can go about getting a check sent. Thank you
  
  
  Regards,
  
  ***********************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 02/28/2024

  Hi ******,

   

  I'm sorry to hear that you're still not satisfied about the solution plan, it seems you would prefer us to mail you a check, we would need you reply us with who should the check made to and your mailing address. then we could mail the check to you.

  It gave us a hard time to find your transaction here, since we don't have a receipt top locate it, then we can not issue the credits back to the card, thanks for your understanding.

   

  Best,

  ****

  Jedidiah Gallery & Design Store

  Customer Answer

  Date: 02/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  My mailing address is ***********************************************************************************;
  
  Regards,
  
  ***********************
  
  

  Customer Answer

  Date: 03/11/2024

  I ended the chat because I  was under the impression we came to a conclusion and they would send me a check for the refund but they have yet to make progress on this. I have emailed them privately but have not reserved a response for almost a week now.

  Business Response

  Date: 04/02/2024

  Hi ******,

  There is probably some misunderstanding.

  We have mailed you the refund check promptly and we also got the proof from the bank that the check had been deposited already, please see the attached images, note the check is made from Enzhao Art Gallery LLC DBA Jedidiah Gallery and was deposited on March 18th, we also have our logo and address on the check. By the way we did not receive any communication emails from you except the messages from BBB. Hope this message and the photos attached can solve your concern.

   

  Best,

  Jedidiah Gallery and Design Store

  Business Response

  Date: 04/02/2024

  Hi BBB,

  The requested refund amount of $40 had been sent to the customer and the customer already deposited the money, we hope this case can be closed and the customer can come to a satisfactory, the amount of time and energy that the customer had brought us to spend, caused us frustration and efforts, wee highly recommend to close this case since what the customer requested had been offered and cleared. Thank you.

   

  Best,

  ****

  Jedidiah Gallery & Design Store