Business Profile

Health Insurance

GeoBlue

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for GeoBlue's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

25 total complaints in the last 3 years.
5 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid over $600 a month for an insurance policy and was not provided with insurance. When doctors submitted directly to Geoblue, instead of following up with them if they needed more information, Geoblue just rejected the claims without explanation and forced me to pay out of pocket. They do not provide the benefits they list when you purchase a policy and they stole my premium and forced me to pay for everything out of pocket with no explanation. I had a kidney infection, nothing was covered. Blood tests, not covered. Doctor visits, not covered. What was I paying $627 per month for? I paid for every doctor visit and illness out of pocket. No response to my calls and emails, no explanation, no requests to the doctors for whatever information the supposedly needed. Blatant fraud. If you're not going to cover my claims then reimburse the premiums you gave me for a policy you didn't provide.
Business Response
Date: 02/19/2025
Dear Kadi-*** *******,

Please see attached BBB response for Complaint: ******** - Complainant/Member: ****** ******* regarding the above matter.

Please let me know if additional information is required.

Thank you.

***** ***** | Appeals & Escalations Specialist
GeoBlue | *******************************************
******************************* | ****************

Customer Answer
Date: 02/19/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22936089

I am rejecting this response because it is completely invalid and absurd. I was not provided the coverage I paid for and Geoblue should be shut down for criminal fraud.

Regards,

****** *******

Customer Answer
Date: 02/19/2025
Not only was infertility not covered which they falsely claimed, but I paid for maternity coverage and that was not covered either. I paid fully out of pocket for my ultrasound and OBGYN visit. When I had a kidney infection, none of the testing or treatments were covered despite the guarantee of payment issues by Geoblue clearly stating, "Treatment & diagnostic testing is covered at 100%." I paid out of pocket for all testing and treatment.
Business Response
Date: 03/06/2025
Dear Kadi-*** *******,
Please find our response to the BBB complaint regarding additional concerns from Complainant/Member: ****** *******.
Please let me know if you need anything else.
Thank you.
*****

Customer Answer
Date: 03/06/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22936089

I am rejecting this response because: it is blatantly false and absurd. None of what they wrote is true and they continue to deny my claims and don't even respond to my request to appeal. I had maternity coverage and was denied payment for both of my OBGYN appointments. This is not an insurance company, it is a money laundering company that takes people's premiums and does not provide the insurance listed in their contract. Please consider this a warning and DO NOT EVER USE GEOBLUE. They are thieves, plain and simple.

Regards,

****** *******

Business Response
Date: 03/10/2025
Dear Kadi-*** *******,
Please find our response to the BBB complaint regarding additional concerns from Complainant/Member: ****** *******.
Please let me know if you need anything else.
Thank you.
*****
Customer Answer
Date: 03/12/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22936089

I am rejecting this response because: these responses are false. On February 26, I requested an appeal for my visit with Dr. ********* an OBGYN who should have been covered under my maternity coverage. I never even received a responses and my claim was denied though it should have been paid. This was also ignored in Geoblue's most recent response. Instead of providing actual care to their customers, they charge outrageous premiums then deny every claim and ignore all correspondence. All of my claims for my kidney infection were also denied though they should have been covered.

Regards,

****** *******

Business Response
Date: 03/24/2025
Dear ****-***,
Please see attached additional response for Complaint: 22936089 -Complainant/Member: ****** ******* regarding the above matter.
Please let me know if additional information is required.

Thank you.

Customer Answer
Date: 04/16/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22936089

I am rejecting this response because: the response is a blatant lie. They just keep sending the same response without even reading what I wrote, which is how they treat their customers. I sent multiple letters of appeal for the claim 15166992 which were ignored. It was also ignored in Geoblue's response on BBB. I have attached the photo evidence here. This was an OBGYN appointment that cost me $218.11 and was covered under my maternity coverage. I'm not going to waste time responding to the other false claims because their responses is dated March 21, they just keep sending the same letter. Buyer beware they cheat their clients and pretend to offer health insurance but deny all claims while charging outrageous premiums of $627. I would have been better off without insurance. Total waste of money.

****** *******

Business Response
Date: 04/23/2025
Dear ****-***,
Please see attached additional response for Complaint: 22936089 - Complainant/Member: ****** ******* regarding the above matter.
For some reason the system is not accepting the member's certificate attached as Exhibit A perhaps since it is too many pages.
Please let me know if additional information is required.

Thank you.
Customer Answer
Date: 04/28/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22936089

I am rejecting this response because: more lies. I submitted multiple appeals and last time I called on 4/16/25 I was told my appeal was being reviewed. So it either this letter is a lie or the claims department is lying but either way Geoblue lies and steals from its customers. Shameful.

Regards,

****** *******

Business Response
Date: 06/20/2025
Dear ****-***,
Please see attached additional response for Complaint: 22936089 - Complainant/Member: ****** ******* regarding the above matter.
Please let me know if additional information is required.

Thank you.
***** ***** | Senior Appeals & Escalations Specialist
GeoBlue | *******************************************
******************************* | ****************
Customer Answer
Date: 07/13/2025
The issue ha snot been resolved and Geoblue has done nothing to address my complaints or the money they stole from me. I pID $650/MONTH FOR MATERNITY COVERAGE AND WAS NO COVERED AT THE **** AND FORCED TO PAY OUT OF POCKET. THE ISSUE HAS NOT EVEN VEEB ADDRESSED LET ALONE RESOLVED.
Customer Answer
Date: 07/13/2025
My issues were not addressed. I mentioned this several times in my responses, Geobkue completey ignored the issues I raised and did not respond to them.
Initial Complaint
Date:02/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
GeoBlue offers international health insurance coverage such as prescriptions while abroad. I had a very simple prescription in May 2024, bought the drug out of pocket for A LOT OF MONEY, and this was completely within reasonable coverage for my active GeoBlue policy. I am seeking coverage for the prescription which is two medicines, and the doctors visit which was $100 flat. The total amount is *******. PLUS monies due to me for the policy which I pay for, but which GeoBlue is NOT honoring. This is deeply concerning. The claim was never actioned. My further complaints to the company were ignored. And my policy is not being honored. GeoBlue is actively defrauding me and ignoring me. The claim was NOT denied.
Business Response
Date: 02/19/2025
Dear Kadi-*** *******,

Please see attached BBB response for Complaint: 22919077 -Complainant/Member: **** ***** Katz regarding the above matter.

Please let me know if additional information is required.

Thank you.

***** ***** | Appeals & Escalations Specialist
GeoBlue | ******************************************
******************************* | ****************
Customer Answer
Date: 03/02/2025
The claim was actioned 1 day after I sent the BBB complaint and received check after 3 weeks.

THIS MEANS THE COMPANY ONLY CARED AFTER I FILED THE COMPLAINT!outrageous.
Initial Complaint
Date:02/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My father is 89. I am his health care representative and I happen to be a physician. He has given full consent to act on his behalf and you can confirm consent by emailing me and him. His email is ****************** My dad has a his fracture and is well ****** his baseline mobility, can even go to the bathroom independently yet get in a cer or come to my home. geo blue has denied payment. My dad lives in ****** and for 17 years has been paying 900$ a month on american health insurance through ***** as he comes 3 months a year to visit me in the **. His current situation is a failure of american health care system and payors. geo Blue is not agreeing to cover the cost of medical flight to ******, not covering medical transport to outpatient appointments that require special wheel chair transport, now denying skilled nursing yet no alternatives offer. My parents have limited resources and the current situation can lead to bankrupcy if not corrected. I need to speak to a medical director or doctor reviewing his case and need insurance to assit in his recovery by paying for 4 weeks of rehab that the team recommended (not one week) or transport to ****** where his health care would be ********** a health care provider, I am in despair of a seemingly straight forward medical course for my father, yet denial of care is resulting in his deconditioning and worsening for no other reason yet lack of access. I would like to issue a formal grievance with geo blue, who in their website offer no avenues for such. I hope the grievance prevent litigious actions from bills we might be presented with for denial of care when my father is not even able to walk 100feet or toilet ****** and he needs to come to a home in which he needs to navigate 30 steps ****** *****
Business Response
Date: 03/31/2025
Dear Kadi-*** *******,

On March 19, 2025, I sent this to you via email because I was having system issues uploading this with the attachment through the portal per below. I am stilling having problem uploading the attachment to the letter.
Please see attached BBB response for Complaint: ******** - Complainant: ****** ***** - Insured: ***** ***** regarding the above matter.
I tried 2x uploading the documents through the portal, but I keep getting the below error message, so I am sending this via email just incase it did not go through.

Again, I want to say thank you very much for allowing the additional extension with this response.

Please let me know if additional information is required.

Thank you.
*****
Initial Complaint
Date:11/22/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am reaching out to seek your assistance with a travel insurance claim dispute regarding a medical emergency I experienced while visiting ******. Despite following all necessary procedures and submitting the required documentation, my insurance company has refused to reimburse me for the expenses I incurred.Summary of the Case:During my trip to ******, I was hospitalized for one month due to a severe bacterial infection that led to meningitis, thrombosis, encephalitis, and loss of movement in my left eye. After a month in the hospital, I was discharged to continue treatment at home with ********* services, as staying in the hospital posed additional risks and was more ************ continue my treatment at home, I had to hire nurses and purchase medications out of my own pocket. Before leaving the hospital, I contacted my insurance company to explain the situation. Although the policy stated they did not cover certain situations, their representatives assured me over the phone that I could continue treatment at home and be reimbursed for related expenses.Current Situation:I have submitted all the requested documentation, including medical records, receipts, and proof of expenses.Despite following all procedures and maintaining communication with the insurer, I have not received any updates or reimbursements.All expenses, including hospital discharge-related costs, ********* services, and medications, were covered by me personally.I believe I am entitled to reimbursement based on the assurances I received from the insurance company and the circumstances of my case. I kindly request your assistance in evaluating my legal options and pursuing a resolution with the insurance company.Please let me know if you require additional details or documentation. I look forward to your guidance on how to ************ regards,
Business Response
Date: 01/15/2025
Good afternoon ****-***,
Please see our response letter regarding BBB Complaint Case ID ******** for our member, **** ******** ***** *******.
Please let me know if you need anything else.
Thank you.
*****
Initial Complaint
Date:09/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife gave birth to our son in ********* in the ***. Circa August 6th, a claim was submitted for Doctor's charges for the c-section. As medical practices differ by country, the medical practice did not put each date of service for the delivery on the receipt. GeoBlue kicked the claim back asking for the dates of service and I got the practice to provide the dates and a receipt with dates of service was provided to GeoBlue. GeoBlue kicked it back a 2nd time on August 22nd asking for the boarding charges for the doctor, which were not applicable. The boarding charges were captured in the hospital claim. I called GeoBlue and their customer service representative agreed that this request from GeoBlue was not valid and that he would push the claim back to the claims department for processing. On August 28th, the representative sent an email indicating that the claim was with the claims department but that he had not seen them working on it yet. Another email on September 17th revealed the same. Since that time, there has been no movement on the claim, meanwhile interest is accruing as everything has to be pre-paid in this country. GeoBlue is dragging their feet processing this claim. We should not be disadvantaged for raising our hands to serve in a foreign country.
Business Response
Date: 10/10/2024
Dear Kadi-*** *******,

Please see attached BBB response for Case 22317327 -Complainant/Member: ***** Henderson - Insured: **** ****** regarding the above matter.

Please let me know if additional information is required.

Thank you.
Initial Complaint
Date:04/23/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
December 2023 I was in ****** on a travel insurance plan with GeoBlue. December 22, ***************** and advised I had a life treatening decease and needed a perscrption. December 22, 2023 went to walk in clinic to have a canadaian doctor authorize the the US doctor ***************** to have perscriptioin filled and was shocked by price. I asked doctor if i could wait and they go to emergency or get the prescription. December 26, 2023 picked up persciption and filled claims.The canadian visit was approved and eventually paid after many follow up February 2024.They have not approved perscription and ask for the same information must be over 5 times so far which sent 5 or more times, and as of today they stay they dont have the proof of purchase.Thery provide falsehoods and never provide in writing for what they say on the phone.... they say on the phone they have everything and just waiting on claims to finalize.............. this has been ongoing since December 2023.I am a senior and need the perscription reimbursed as per travel insurance.Please help.......... i have no idea how to deal with them.
Business Response
Date: 05/23/2024
Dear **************************:

Sorry for the late response. We were awaiting the primary EOB from the member; however, since we still could not obtain the **** an administrative decision was made to process and pay the claim to the member as an exception which was part of the delay. We paid the member on March 21, 2024, at 100%.

Again, I apologize for any inconvenience this may have cause.
Please let me know if you need anything else.

Thank you.

*****
Customer Answer
Date: 05/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************************
Initial Complaint
Date:04/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last Friday my husband fractured his ankle while vacationing in *******, *********. We went to the ** of the local hospital and later on sent all the information, including pictures of his XRays, to GeoBlue, the insurance we got in case of a medical emergency. (The doctor said he had 2 options, surgery or cast, my husband preferred cast so he had no more than 2 weeks before the bone would set) GeoBlue told us that in order to fly us back to the state they need more information from the doctor. Sadly, they were never able to contact him. My husband and I decided to fly back to ************ to go back home from their international airport. Once in ************ we had to see another doctor because GeoBlue still wasnt able to talk to the treating doctor in *******. GeoBlue Sent us an email with a list of the hospital in ************ they have a contract with, they also asked us to ask the doctor to write a fit to fly letter, if that was advisable, and answer a 15 question questionnaire, we emailed both of them to GeoBlue right away. The doctor was kind enough to talk on the phone, while we were there, with a member from the medical team of GeoBlue, and with the help of an interpreter he answered all of her questions (they were the same 15 questions from the questionnaire he had answered minutes ago). All of these was on Tuesday morning, 4 days after his fracture. Since then we have been back and forward with GeoBlue to book us a flight back to **********. Their argument was that they still had to ask him, the second doctor, a couple of question (they told us that after the conversation they sent him an email that he hasnt yet replied), all of this despite that they knew it was a time sensitive case. After many phone calls and emails they told us today (Thursday) that they will only fly him back home, and that Ill have to book my own ticket, despite that the doctors recommendation is to have a family member with him during the flight to assist him. No + space ??
Business Response
Date: 05/13/2024
Dear **************************,
Enclosed please find our response to the complaint for *********************. Please let me know if you need anything else.
Thank you.
*****
Initial Complaint
Date:02/01/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business is a scam. I filed a claim and they supposedly keep sending my check to the wrong address. I keep updating the address and they keep sending the check to the incorrect zip code. they are a complete scam and I would like to get paid what is due to me (plus interest) from these scammers.
Business Response
Date: 02/15/2024
Dear **************************,
Please find attached response to the BBB Complaint for ******************************* - Complaint ID: ********. Please let me know if you have any questions or concerns. Thank you.
Initial Complaint
Date:01/24/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid over $700 for this world-wide travel health insurance. They said it covered up to $1,000,000 with a $0 deductible. They said their insurance was accepted world-wide. I went to Canada for 6 weeks. I visited an Urgent Care facility for a bad cough. The would not take GeoBlue insurance. I had to get prescription medicine at a pharmacy and they would not take GeoBlue insurance either. I had to pay $179.40 Canadian dollars in cash. I called GeoBlue who told me to submit the claim online which I did immediately upon my return home. They told me it could take up to 3 weeks to process the claim. I called them after 4 weeks because I had not heard from them. They told me to wait one more week. I waited and called again. They told me I would be reimbursed $134.64 US dollars. They said I would receive a check in 7 to 10 business days. I never received a check. I called them again and they told me they did send out a check so I should wait another week. I waited and called again. This time they said they did send a check for $95.47 on December 14, 2023. They said to wait another week. I said I wanted to speak with a supervisor. They said no one was available at that time so they would have them call me back. They never called me. They said they were cancelling the payment and requesting a new payment to be sent. They said I would receive an email in 24 hours to confirm this had been done. I never received the email. I still have not received any payment from them. The date of service was Oct 19, 2023 I filed my claim with GeoBlue on November 13, 2023. My certificate # is *********
Customer Answer
Date: 01/28/2024
I received a phone call from GeoBlue on Friday 1/26/24. They said they are going to send me a new check. I will let you know if I actually get it. Thank you for your help.
Customer Answer
Date: 01/31/2024
Today I received a check from GeoBlue in the amount of $95.47. I am grateful I at least got something from them, but I will never buy travel insurance from them again. They did not provide the service I was expecting. They promised much better service than they gave. I thank the Better Business Bureau for helping me to get a response from this company at long last. It never should have taken GeoBlue this long to respond.
Business Response
Date: 02/05/2024
February 5, 2024
Dear ******** *******:
This is in response to Complaint ID No. ******** dated January 25, 2024. 4 Ever Life International is an affiliate of 4 Ever Life Insurance Company and has authorized Worldwide Insurance Services, LLC to respond to the BBB complaint on its behalf. Worldwide Insurance Services, LLC (“GeoBlue”), is a US based international health care administrator, administering the policy of insurance purchased by ******** ****** on behalf of 4 Ever Life International, the underwriting insurance carrier. GeoBlue regrets the length of time it took to process the Member’s claim. It is our intent to provide quality of service to our members and providers.
According to our records, coverage was issued to Member under the Voyager Essential policy effective October 2, 2023, through November 11, 2023. A copy of the Member’s Certificate of Coverage (“Certificate”) is attached hereto.
We have reviewed the Member’s claim ******** for date of service October 19, 2023, received in our office on November 13, 2023, for services rendered by ********* Medical Clinic (“Provider”). We processed claim ******** on December 13, 2023, and paid the claim on December 14, 2023, via check to the mailing address we have on file. Claim ******** paid $95.47 USD with $39.17 USD being applied towards the coinsurance.
On January 25, 2024, we received the BBB Compliant indicating that the check had not been received. We reached out to the Member to obtain her banking information to have the payment reissue since the check was not received; however, the Member indicated that she can only receive payments through check to the same address we have on file.
Per the Certificate, Professional Services, Surgery, anesthesia, in-hospital doctor visits, diagnostic X-ray and lab Office Visits including X-rays and lab work billed by the attending physician would be considered for reimbursement at 100% of the Reasonable Charges up to a maximum benefit, after the deductible, if applicable (See Page 3 of the Certificate).
Additionally, per the Certificate, Outside the U.S. Outpatient prescription drugs would be considered for reimbursement at 50% of the Reasonable Charges up to a maximum benefit of $5,000 per trip, after the deductible, if applicable. (See Page 3 of the Certificate).
On January 30, 2024, we reissue another payment to the Member via claim ********; a check in the amount of $95.47 USD was sent to the Member’s mailing address on file via overnight delivery tracking number ****************** on January 30, 2024.
Again, we apologize that ******** ****** experienced difficulties with claims and with her interactions with GeoBlue. Our goal is to provide expedient, efficient service. ******** ****** should not hesitate to contact our office with any questions or concerns regarding the claims process, including payment.
We trust this has addressed any concerns raised; however, if you have any questions or require further information, please do not hesitate to contact me.
Sincerely,
Escalations Specialist
Initial Complaint
Date:01/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took out GeoBlue insurance before going on a trip to Mexico (effective 10/18/25-10/25/23) Unfortunately,I incurred medical expenses on 10/20/23. When I returned to the U.S., I submitted the required forms and receipts to GeoBlue, and they received them on 11/3/23. Since that time I have been given much conflicting information. On the GeoBlue app they issued a check for $2529.00, and claim that it was mailed on 12/14/23. Because I did not receive the original check, they reissued the original check and were to have overnighted it on 1/8/23. I have yet to receive the check! I requested that they send me a tracking number when it was mailed, and they have not. I have made repeated calls, email, and sent messages through ******** ********* in an attempt to receive the check. Eventually I was contacted by a person in the Escalations Department., and she assured me that she’d take care of my case. 14 days later I have not received the check, which was “overnighted.” I look forward to your help in resolving this matter.
Customer Answer
Date: 01/24/2024
I am writing to inform you that my case #******** against GeoBlue has been resolved. They have overnighted a check, which I have received, to me. Thank you very much for your help in this matter.
Sincerely,
*****************************
Sent from my ****

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