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Business Profile

Tailor

Tom James

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When purchasing all of the clothes from this company, I was specifically told by the representative ***** that within the first six months of owning the clothing, they will provide alterations free of charge so if I gain a few pounds or lose a few pounds, we take care of that for you but only within the first six months. These were his words verbatim, I’ve had issues with all of the clothing and returned all of the items, but one which was a sport jacket. A few months after owning the sport jacket, it does not fit properly and I asked for it to be altered and was told they don’t do alterations since I am no longer a client . I asked him about the alterations he said in writing that that offer is for current clients, but I am not a current client that they terminated me. I didn’t ask to be terminated, but they did it. I still have one of their pieces, so how am I not a client? I don’t want to deal with this company anymore. It’s been lie after lie. I want to return the coat and get my money back.

    Business Response

    Date: 07/01/2024

    *** ******* did buy clothing from us and returned it all except one sport coat.  The reason we cannot do the alterations he is asking for is his weight loss.  We offer alterations for anything o do with the manufacturing of the garment & fit.  However a client's weight loss/gain is not our responsibility.  We have asked that he find a new clothier after refunding him $1556.20 for all the garments he had returned.  And the only reason they did not fit was his weight loss.  

    Customer Answer

    Date: 07/03/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]



     Complaint: ********



    I am rejecting this response because:
    What they are staying is not true. When the salesman was in my house, I specifically asked him. What happens if you gain or lose weight. His response in front of me and my wife. We do free alterations within the first 6months of owning Our clothes. This was one of the main reasons I even decided to keep the sport-coat out of everything else that I returned. Now I am being told that that is not true although I have a text from the salesman attached  saying that, that offer is only for current clients and that I’m not a current client because I returned most of the clothes, but I still own one piece of clothing. Therefore, I am a current client.  even on their website as you can see attached they do Alterations, if you gain or lose weight, doesn’t say anything about charging you for it. The text from the salesman stating that The alterations for the first six months are for current clients and their website stating they offer alteration for weight gain or loss This should be honored.  I can understand them, not wanting to offer it for life for free if you gain or lose weight but within the first six months after spending thousands of dollars, this is definitely something they should be responsible for.  However, at this point, I want nothing to do with the company and I would like to return the coat because I don’t trust them if I even give them the coat back to do the alterations properly. Please see the attached photo of the text from the sales rep as well as the screenshot from their website. This company is known for a lot of bait and switch.



    Regards,



    ***** *******

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