Reviews

Review Details

• Review fromKyle A

  Date: 06/03/2025

  1 star
  Genomind is both financially a scam and the test itself is absolute bologna. They must have paid someone well to sign off on its legitimacy. All the medications recommended to work with my genes based on the test, ended up being non responsive or bad side effects. Then two years later they say I owe $399 for a test that was *******. I didn't sign anything saying I would pay that fee and now after no notice for the last 18 months they put a debt collector on our case to collect the $399. I can't wait for them to sue us so we can take this case to court and expose how predatory this company is.

• Review fromKari A

  Date: 06/03/2025

  1 star
  Genomind has major billing issues and is deceitful with billing practices. We were told insurance would be billed and we were only responsible for deductibles, copay, etc. Yet they never billed our insurance and years later are claiming we owe $399 and sent our case to a collection agency. The test itself is a complete SCAM. The test showed my son would likely react positively to multiple medications and absolutely NONE of them worked. The idea of genetic testing for this type field sounds amazing but it clearly is a scam!! Should be a illegal.

• Review fromJennifer S

  Date: 03/27/2025

  1 star
  I am experiencing the same issue as others - I was told by my medical provider (who believed it) and by Genomind that the total cost of the test was $399. Now over a year later, I have received a bill for $701.00 and a letter to the effect that the total cost was actually almost $6K, but insurance adjusted down to around $1K. We already paid the $399 so now we still owe $701.00. The true cost was never communicated and we were led to believe that it was $399.00 total. Very unscrupulous company.

• Review fromCarolyn S

  Date: 01/11/2025

  1 star
  Genomind sent me a list of local psychiatrists that supposedly used their services. The clinics were small or solo practices. Most had left the clinic or were on a leave.
  
  I had to reach out again for a list of virtual doctors. I made an appointment with Apraku Psychiatry in Boston MA for the next day. Three hours later I changed my mind and canceled. The clinic charged me $223 for canceling with less than 48 hours notice. I pointed out that I scheduled the appointment for the next day and canceled 3 hours later but they still charged me.
  
  Apraku Psychiatry has no address or phone number and no Google business site to review them. They communicate only through email.
  
  If the Genomind test is effective, why aren't large health systems using it? It seems like an add on sales opportunity for solo and small practitioners.

• Review fromYvonne D

  Date: 07/12/2024

  1 star
  I agree.. stay away ! Management, billing and IT departments are useless! I have been trying since 1/24 to get them resubmit claim to my insurance since they sent it to wrong insurance company in January. I have verified numerous times with my insurance and they have never received my claim from Genomind (never even though Genomind said it was denied multiple times)?? They knew this and still insisted I had to Pay $399.00.Genomind says claim was denied because diagnosis code was wrong (again my insurance company says they never received the claim).Insurance company on 3 way call when I call Genomind. Asked Genomind to send me claim so I can submit. They will send super bill but not the claim they actually filed.I was given diagnosis codes by Genomind that my doctor provided with my orders and paperwork for them to do testing. I called Genomind to get procedure codes so I could check coverage with my insurance company.My insurance said with diagnosis codes my doctor provided to them and the procedure codes Genomind provided to me..I called my insurance company. With diagnosis codes and procedure codes and my insurance said all covered 100% allowable charges.We just cant get Genomind to submit. I am now requesting that they send me my super bill ( so I can submit myself.They will not provide the so called claim they submitted to my insurance company.I have also made a report to several state agencies. Tired of getting run around.Genomind did finally decide to send me super bill but not the claim. (Refused to send me copy of claim. I Wonder what they are hiding?

• Review fromAlex B

  Date: 06/30/2024

  1 star
  Scam! The report they provide is less than useless, based largely on ethnicity. Critically, the price of service is not $399 as advertised but $5900! Our insurance covered less that $1000, so we are left with almost $5000 out of pocket. This is a total rip off! I'm considering suing in small claims court.If your doctor wants you to take this test, your doctor is probably being paid a bribe by Genomind.DO NOT USE GENOMIND!

• Review fromJeffery P

  Date: 04/09/2024

  1 star
  It's worse than a scam, there recommendations can can cause you to die.

• Review fromDacia G

  Date: 01/16/2024

  1 star
  After being told that if my insurance covered any of it I would get my $399.00 back I found that this is a lie. My insurance paid them $935.52 and I have called Genomind twice and have been given the run around being told that the actual price is $1750.00. I know a scam when I see it and they have been paid three times the amount they state is their fee, yet they have NO plan to ever reimburse me. CORRUPT and BAD FAITH. Buyer beware.

• Review fromJoshua S

  Date: 03/28/2023

  1 star
  Consistently unable to contact them. They never return emails or calls. And even the time I got into a queue for call, the moment we got a hold of a rep, the call drops. Upon recall, a "due to unusual circumstances, we cannot talk your call. Goodbye" message appears for the rest of the day. I've wrote 3 emails on separate days with no response. Even for a HIPAA release request (which I needed), but no answer.
  
  Their contacting system is absolutely abysmal.

• Review fromCeleste G

  Date: 02/23/2023

  1 star
  Genomind was referred to us from our child's psychiatrist. We were told it would cost $399 and did we want to pay for it. We took some time but were convinced that it would be a valuable tool.
  
  We only found out after we received the report that the cost was $3418!! We were NEVER told it was going to cost that much. We felt scammed by our doctor and Genomind. At no time did Genomind ever disclose the cost of the tests. Nor did the doctor.
  
  When I called Genomind customer service, they said the $399 is the down payment.
  Our insurance won't cover the cost and now we are stuck paying the bill, very disappointing experience and in my opinion fraudulent. They should clearly disclose how much it should cost upfront.
  
  Additionally, even the $399 is not being covered by our FSA because there was no detailed receipt given with details on the date of service or description of service, overall a very disappointing result for genetic data that was minorly helpful.
  
  It's unfortunate because I am a scientist and a big proponent of genetic testing, but the way this company goes about getting the money for the test is in my opinion fraudulent and misleading at best.