Complaints

This profile includes complaints for Sila Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sila Services LLC

  900 E 8th Ave Ste 106 King of Prussia, PA 19406-1324

  
• 

  Sila Services LLC

  290 Hansen Access Rd King of Prussia, PA 19406-2429

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sila installed a ac/heat units December 2024 . The ac unit on the roof. There was somebody pointing out that the ac unit on the roof was damaged. I took pictures and did sent it to Sila,So far no response, btw Lenn0x Equipment.

  

  Business Response

  Date: 08/25/2025

  Our installation Manager ***** Hirvatidis will be reaching out to get this resolved for you. We apologize for any inconvenience. 

• Initial Complaint

  Date:03/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called the business for initial problem on fan on hot water heater. Tech listened to fan and said it seemed to be working fine, and if we could live with the sound, probably best to leave it because pulling it apart would cost a lot. He then said that there was water leaking at the pipe juncture between pipes and hot water heater. He said "whoever installed this did a sh**ty job", that the connection point should be ***laced to avoid further damage. He was told that Sila installed the hot water heater a few years back. He said that he didn't do the install and that the install was causing the problem. He said that he would need to ***lace part of the pipes. Given his statements on the leakage and the bad install, we said okay to do the ***air. It took him about 15 minutes, and he presented a bill for $808.16. We paid it and he left. Shortly after, we called the home office to discuss as this seemed to be very pricey for something that Sila's tech said was an issue with the Sila install. I spoke to a very nice woman who said that the tech shouldn't have said what he said, and that she would advise his supervisor and someone would get back to us w/in ***** hours. That was over a week ago, and we have received no further contact from Sila. As this was Sila's original install, and their employee for this job looked at the hot water heater and said that leakage on the top was due to a poor install job, I don't think that we should have to pay for any of the costs as apparently if we didn't do this corrective fix, the leakage would have continued and we would eventually have had a bigger issue on our hands. It doesn't seem as though we should have to pay for the initial install by Sila, be later told by their own employee that the install was bad, and then have to pay Sila again to correct their initial mistake to keep the hot water heater from being further damaged. This was noted by the recent *** when he didn't fix the tech service item. He raised it.

  

  Business Response

  Date: 07/29/2025

  ******* ********** issue was resolved,  Although the orginal install we did for the water heater was from 2021 and outside of the warranty period we still refunded him for his repairs since they were related to our work according to the technician on site.  ******* has been a long term customer and has continued to use us since this unfortunate event.  we most recently installed an AC in their home and they have been happy with our service.

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Tech come out to do a water heater install. The man, *****, was friendly and courteous, but he wasn't a tech but a salesman and did not inspect my unit. He said I needed a new unit, and we proceeded with the transaction. He didn't mention till after I paid in full over $2,300 that he didn't have the parts with him and an actual plumber would be out later to install it. I asked what time, and he had no idea. He told me to be available as it could be anywhere from now (8:30 am-4:00 pm). I scheduled an 8:00 am appointment as I thought and was being done on the spot as I was told over the phone during the confirmation for said appointment. As I had several hours to kill waiting for them to show up, I had a 2nd company come out to do a 2nd opinion as the price they quoted me seemed high. They had an tech come out who took the whole unit apart, explained what was wrong with it, checked not only my water pressure but my entire system inside and outside, and determined they could do a much lower price on a unit as Sila had overcharged me. They did all this for No Charge. I called Sila to cancel and was told on the phone that they would see about getting a better price, but the man who does that was busy and would call me later to discuss. I declined as I needed this done instantly, and the other company had the water heater parts with him.This is when the woman on the phone got irritated and started talking rudely to me when I said I wanted to cancel the scheduled service. Nothing had been installed, and their charge from the morning was pending, so I was told the transaction and service would be canceled. I thought the issue was resolved.I woke up this morning and saw the pending charge for $2,300 + was posted when nothing had been installed, and the transaction was supposed to be canceled. I called them on the phone to discuss this, and nobody answered the phone. They have not sent me any confirmation receipt for the original or canceled transaction.

  

  Business Response

  Date: 07/29/2025

  **** ******* was also taken care of back in March.  Our original visit was called in as a "Hot water heater is leaking everywhere. Active leak"  We had sent out a service technician who would be capable of stopping any leaks in an emergency setting to resolve the immediate issue of causing damage to a home.  After we inspected the unit the we determined that It needed to be replaced and we would send out a person with a better skill set and more fit to perform a proper installation of the water heater.  We waived the initial dispatch fee for the appointment to provide the estimates once we determined that the entire water heater needed to be replaced.  The customer pre-paid for us to perform the work in which was fully refunded within 7 business days.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, January 24th, 2025, I had a plumber from **** come to my home to deal with a problem inmy basement bathroom. As he was working up an estimate to fix that problem I asked him to take a look at my second floor bathroom to see if it needed any fixes so he could include it in the *********** the second floor bathroom, the toilet was working fine, but had a low level of water in the bowl. The plumber explained it probably has to do with the flapper and related components, which is usually a pretty easy fix Upon opening the tank, the plumber discovered my flapper etc., was some odd type used in the 80s when the house was built, but is no longer used, hated by plumbers and difficult and expensive to find parts and fix. He told me it would be cheaper and better to get a whole new toilet for about $650.00.I asked the plumber if the low water level was a problem or could cause a problem, to which he responded no. There was no problem using it. Upon learning this I told the plumber just to leave it alone since it was working and fine to use.The plumber kept fiddling around to see if he could make it work better, but ended up breaking the actual flapper part making it so the toilet could not be used as it just continues to run. I now have to buy a new toilet and have it installed (again quoted to me as about $650.00).I dont believe this responsibility should fall on me. I had a perfectly working toilet, the plumber continued working after I said to stop and broke the toilet, and I am left with a non-functioning toilet. Its simply not my fault.I did contact the company about the issue on January 27th 2005 and was told that it would be passed along to the Plumbing manager.I received a phone call the next day from someone (not the manager) who told me all the manager would do is take 10% off.Again, I had a working toilet and now do not because of the plumbers actions. Sila should be responsible for any fix needed due to their actions.

  Customer Answer

  Date: 03/03/2025

  I am extremely happy to report that Sila contacted set up to install a new toilet, toilet and installation at their cost.  I am glad we were able to resolve the problem!!!

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 26, 2021 Sila installed 2 ********** mini split units in our home, but there were no immediate issues with the purchase or installation. However, on April 19, 2024 we notified Sila that ********* was coming through one of the mini split units that they installed. This resulted in water damage to both the room on our 2nd floor where the mini split unit is installed, as well as our dining room directly below this room.After nearly 2 months of back and forth, Sila diagnosed and repaired the issue on June 10, 2024. Sila's technician confirmed that the water intrusion came from the ** unit condensate drain line installed in the downspout, and with time, the line moved from pointing downwards to drain to a position where it was catching the downspout water and funneling it into the ** unit. At that time, Sila let us know that they were committed to uphold the warranty on their work and would cover the damages. That was nearly 3 months ago. At that time, we spoke with Sila several times, and they continued to reassure us that we would be reimbursed, even telling us that a claim had been filed with their insurance company. However, we have not seen any progress, nor have we had any contact with their insurance company. While there is one manager at Sila who stays in contact, he only delivers information and isn't empowered to help us. The **************** has yet to be in contact, so we keep receiving information from the local field manager with no follow-up or follow-through. Attaching two photos for reference - we have multiple videos from every time water poured through the ** unit and can provide those when not limited by file size. Damage was worsened with each rain in the 7+ weeks it took Sila to correctly diagnose and repair.

  

  Business Response

  Date: 12/02/2024

  Thank you for the follow up.  We did work with the customer and handle this issue to, what we believe to be, their satisfaction.
  
  **** ******

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently had **** come inspect our Lennox units, which they quickly told us we both shot. That was a bit alarming to us considering they were only seven years old. When I asked them how they could both be broken already they told me most likely it was due to a bad install job. Theyre the ones that installed it! I then was told I needed two new units that would cost me about $42,000. Prior, I spent $700 having them fill my units with coolant as well. I didnt believe them based on how eager they were to sell new units so I had 3 independent and separate companies come out and inspect my units without telling them anything that **** said. All 3 told me my systems were empty and there was absolutely no leaks in either of them. They said my systems are fine and that **** was lying to me. When I called customer Service numerous, no one ever responded to me. They have a reputation of trying to sell and not fix but this is borderline criminal! They stole $700 from me for coolant and attempted to make me spend $42,000 which is so egregious. This company ***** and has horrible customer service!

  

  Business Response

  Date: 08/12/2024

  We strive to provide a 5-star experience to every customer we work with. We are actively working with this customer and have reached out by telephone as it is our goal to reach a resolution that provides them with 100% customer satisfaction. We look forward to hearing back from the customer and ensuring they have full confidence working with **** for their home comfort needs.

• Initial Complaint

  Date:07/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January, I bought new heating and air with this company as well as a service agreement for maintenance and 24x7 emergency support. This past week, my second floor AC unit broke. Monday I called their number and the *** said someone would call me back. No one called. Tuesday I called and they could only schedule for Friday. At 6:12 I got a text message, he was on the way. About 30 minutes later, I got a text that the call was closed. There was someone there and I have cameras. No one. I called **** within minutes of receiving the closure text. CSR said not until the next day this is 5 days from the first call and 4 days from the call when it was scheduled. I asked for a manager and ******* in the office called me back and said not until tomorrow. I asked for a manager and I got no to that from her. I threatened writing a bad review and formal complaint. Miraculously, a manager called back. Still no technician until the next day and I was told there was not 24x7 emergency service only call response. I told the manager he needs to review the website and agreement. He argued with me. The next day the technician came and he troubleshooted and changed the filters on both AC units. I had remodeling done which created extra dust that clogged the unit. It was fixed on the second floor. He left. A few hours later the first floor unit completely stopped working with no warning. I called immediately and was told by the customer service that they could come Wednesday for the emergency visit. I went through the same drama again, this time even calling the technician who came earlier and was off to see if he could help over the phone. He called the manager and had to get me help. The manager **** first said the next day. I told him that was not acceptable because it was now 5 days and the first floor unit was newly not working after the After drama. A technician came and fixed. Why did I have to argue to get the emergency service that I bought?!

  

  Business Response

  Date: 08/12/2024

  We strive to provide a 5-star experience to every customer we work with. We are actively working with this customer and have reached out by telephone as it is our goal to reach a resolution that provides them with 100% customer satisfaction. We look forward to hearing back from the customer and ensuring they have full confidence working with **** for their home comfort needs.

• Initial Complaint

  Date:07/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/15/2022 I had a new HVAC system installed in my condo, because the old one would not cool my home/home office when the temperature outside was above 90o F. The new HVAC was not working as expected, and I contacted **** (******************************) at ********** on many occasions. They have sent technicians and inspectors over the last 2 years, who say they fixed it and /or its working as expected, but the problem never goes away.Last contact was 6/28/24.Today, 7/6/24, at 5 PM, when the temperature outside was 94oF and 49% humidity, , the temperature inside would not go below 80oF, with 62% humidity. Note: I have blackout curtains and had set the thermostat on a permanent hold of 70oF.Please ask **** to provide an HVAC that can keep my home and home office cool in very hot summer days, as promised!

  

  Business Response

  Date: 08/12/2024

  We strive to provide a 5-star experience to every customer we work with. We are actively working with this customer and have reached out by telephone as it is our goal to reach a resolution that provides them with 100% customer satisfaction. We look forward to hearing back from the customer and ensuring they have full confidence working with **** for their home comfort needs.

   

   

  Customer Answer

  Date: 08/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  
  

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fahrenheit (before being purchased by Sila) installed a ******* furnace in my home in 2021. The furnace initially had a faulty ignition switch. Which Fahrenheit replaced. I had a different company do a maintenance check (on a 2yr old furnace) there is a cracked heat exchange. Pushing unsafe levels of CO2 into my house. This company is absolute garbage. Don’t waste your money. This company could have killed me and my family twice and has absolutely no remorse.

  

  Business Response

  Date: 12/18/2023

  I am sorry that you are experiencing this serious issue and we can send out a Sila tech to evaluate the system and will replace the heat exchanger at no charge if it is indeed cracked. 

• Initial Complaint

  Date:06/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 8th Sila came out to access some repair work to my house. The plumber quoted me a price to which I agreed to and I gave him a 200 dollar deposit. 2 weeks later when a different plumber came out he charged me the entire 614.00 for the job. When I told him there was the deposit he said he had no information about a deposit. I have the cancelled check. Sila has been promising me for months a refund but as of today I've gotten nothing. They are theives

  

  Business Response

  Date: 07/13/2023

  She is correct to an extent.  on May 8th Sila went to the customers home to quote the installation of a customer provided toilet.  We collected a $200.00 deposit. Then on 5/25/23 a second plumber returned to install the parts.  The plumber charged her the full price of the sold estimate without applying the deposit to the job (this has to be done in the office the field employees do not have permissions to view credits).  She called in to ask about it and spoke to management then we provided her with the full refund of the $200.00 deposit on 6/12/23 so a little over two weeks to receive her money back from us.

  Customer Answer

  Date: 07/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  It took a lot longer than two weeks but as I did get my refund, I'm satisfied 
  

  Regards,
  
  *******************