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Business Profile

Elevator Service

TK Elevator Philadelphia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Elevator Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are customers of TK **********************, they service the elevator at our second home, in ********, **. My husband and I have been the President/Treasurer of our condo association since 2021, we are the primary point of contacts for any service, issues, and billing for TK Elevator. We have had problems with the company being non-responsive to our emails, service calls, billing issues, and most recently our contract. We are very unhappy with the customer service that we have received over the years. We have an automatic renewal, platinum service contract with them, that we feel does not cover anything, it is extremely costly, and their billable repair rate is outrageous (over $600/hr). We were provided a contract that was signed by our, then president for the service contract which began 6/1/2006. The contract automatically renews every five years. We confirmed via email with the service manager and general manager that our current contract would expire 5/31/2026, we sent a certified letter requesting cancellation as of 5/31/2026, as the terms of the contract state. A few days later, we received another email from the company saying that they had made a mistake and there was another contract signed in 2012, making our obligation until February 2027. They provided a copy of the signed contract, but we do not know who signed it, the person that signed does not live at the property. Per the Consumer Protection Act, we should have been notified when the latest five year term was starting, we never were, and nobody that currently lives at the property has ever signed a contract. The company has been impossible to deal with over the years, the turnover in employees is constant, repair bills and overtime rates are unaffordable. We believe this company is guilty of price gouging and being non-responsive to us under the contract, and have provided false information. We would like ensure that our contract obligation would be up 5/31/2026, based on the original service agreement terms.

TK Elevator Philadelphia is NOT a BBB Accredited Business.

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