We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Senior Services

Caring Transitions of the Brandywine Valley

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Senior Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 6/4/24 Invoice ***********. Amount owed $310.07 ($245.44 + $64.63 shipping)Tried numerous ways to get refunded for goods that never arrived. Although the shipping label was created, it never made it to *** per *** **** I filed a claim with *** twice and although seller said they tried to resolve, nothing ever came of it. Reached out numerous times and the attachment is only a partial summary of outreach. The goods I didn't receive were valued at $1950 as there were 39 items total, most new with tags and I was going to resell these items and that's a low estimate of resell value. Also received damaged items that were misrepresented but I'm just going to take the loss. I've spent so many hours just trying to get a refund.

    Customer Answer

    Date: 11/18/2024

    Wanted to give you an update on where things are with this situation.
    On 10/24 *** ****** sent me an email stating they refunded the $380.59 plus the shipping fee of $129.27 to a ****** account.
    I responded that I never paid with ******* that all payment info goes through CTBids and it's mandatory that you use a credit card on file. I also confirmed that I received the $129.27 on that date via ****** but I did not receive the $380.59. I asked where the refund was sent to since I didn't use ****** and they didn't have a clear answer. I also asked for the date, and no clear answer.  Very risky to send money through ****** when you never confirmed the customer's information or if they even had a ****** account.
    *** requested that we speak on the phone and I responded that I was available but never received a call.
    As of now, I have received $129.27 but am still out my original amount that I paid in May 2024.

    Customer Answer

    Date: 12/06/2024

    Hi,

    Can you please remove or withdraw this compliant? Since the time of this compliant, the issue has been resolved. I don't want to the company to be in a negative light as this has been resolved since the time of my review.

    Thank you,

    *****

Caring Transitions of the Brandywine Valley is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.