We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Judgment Recovery

International Recovery Systems, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Judgment Recovery.

Complaints

This profile includes complaints for International Recovery Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

International Recovery Systems, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nov 20th around 5:30 AM this company used a WRECKER to not only PICK UP the front end of my vehicle but the back end also NO DOLLY SYSTEM WAS USED TO *** MY AWD VEHICLE. I WAS AWAKE AND WATCHED IT HAPPEN / HAVE VIDEO EVIDENCE & THE *** TRUCK CAMERA WILL CONFIRM THIS ALSO. He was moving quickly trying to secure my vehicle with out doing the procedure correctly. Not only was my vehicle improperly towed causing damage it was also physically scratched/damaged on the paint This goofy joke of a company employee was scary and moving quickly instead of taking his time to properly tow my vehicle. THIS COMPANY HAS 0 EVIDENCE THE VEHICLE WAS ***ED CORRECTLY. I have all the documentation and evidence to prove my claim from the time I got my vehicle back which was in less than 24 HOURS!

      Business Response

      Date: 01/24/2025

      We received the complaint today by mail and we are attempting to locate this assignment in our system.  As of right now we can't match this customer name to an active account in our system and therefore can't properly research the complaint.  Could the customer provide a vin# perhaps?

      Customer Answer

      Date: 01/27/2025

      *****************

      Again this company is a joke the website to claim my vehicle back even had issues making me have to contact customer service because my car was not CORRECTLY REGISTERED IN YOUR SYSTEM YET AGAIN ANOTHER REASON THIS COMPANY IS FRAUDULENT 

      2016 *** 428i AGAIN I HAVE ALL VIDEO PROOF 

      Business Response

      Date: 02/05/2025

      The complaint from this customer was received through the lienholder. Below is my reply to the lienholder regarding this complaint. The customer complaint was Notes from Debtor: The customer claims front bumper and headlight damage.



      The 2016 *** 4-Series with VIN ***************** was repossessed on November 20th 2024 at 5:10 am from *********************************************************************************. The vehicle was parked parallel with the street with room in front of the vehicle and a few feet of clearance behind. The vehicle was picked up by the front tires with the arms of the tow truck and dollies placed behind the rear tires. At no time did the tow truck come into contact with the bumper or headlights of the vehicle. The vehicle was brought to the ******** location and intake pictures were taken on November 20th at 8:21 am. The vehicle had minor scratches prior to recovery. I have added the picture report, picture of the vehicle on the tow truck with dollies, a picture showing no contact with the vehicle in the process or recovery, one of the vehicle lifted to be towed and the vehicle release.



      The damage the customer sent was not done by IRS.



      In regards to creating an appointment. I have reviewed the screenshots of the conversation. The redemptions department explained the process and the era that occured the first time they attempted to make the appointment. They were instructed to enter the full VIN to create the appointment. We ask that they request the appointment to ensure they are selecting a time and date that works for them.

      Customer Answer

      Date: 02/05/2025

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22826979

      I am rejecting this response because:


      Regards,

      ******* ********








      Customer Answer

      Date: 02/06/2025

      I was not allowed to properly respond to the claim. I do not accept the final decision made in this claim, I also contacted the email off the BBB to explain this! 

    International Recovery Systems, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.