Business ProfileforCalico Corners

This complaint is for failure to respond to multiple polite attempts (in person, by email, and by phone) to resolve a warranty issue. On Saturday, Jan. 29, 2022, I visited the Calico store in Alexandria to request warranty support for failing premium springdown cushions on one piece of a sectional, order #********, March 30, 2016 . Associate, Kathy, asked me to email the store with details on the problem as the manager was gone for the day. I followed up by email on Feb. 8, 2022 with a copy of the purchase receipt and photos to illustrate the issue--a large gap between cushions and we fall between them when we sit on only this one custom piece of the set. I received no reply to my email. So, I returned to the store in late February and the manager again was not available. The other associates said they couldn't assist without the manager but they took a message with my details on the note pad with carbon copies by the phone. Two weeks later when I got no reply, I called again; the store manager got on the phone and wished me a Happy St. Patrick's Day which was irritating with the ongoing delays. I politely asked if she could pull up my email from February to schedule needed service on my furniture. She assured me she saw the email and would have someone contact me to come to the house to inspect the failing cushions. Still, no call. In April 2022, I again returned to the store and was told the manager was on vacation. I left a message again at the store because the associates said they couldn't schedule the visit the manager promised to me by phone without her present. I waited over another month and phoned again. Associate, Kathy, who I had spoken with multiple times, remembered me and said the manager would have to call me back. I received no return call. I called again in June and politely voiced my frustration at their unwillingness to honor the product warranty, which cost me a premium. I left a message with their corporate office-no reply. Please help.