Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called OConnors months ago during the summer (it is OCTOBER) to get my furnace fixed. The furnace runs the *** so Im not able to use central air OR heat I have explained this to her every time I have spoken to her. The woman who always answers the phone is consistently unpleasant and is unkind to me every time I call. She called me back a couple of weeks later and wanted to schedule me but the time wouldnt work. She said shed call me back to schedule, never called me back. I called back again weeks/months later after not hearing back, she said shed get me on the schedule. Nothing, no one reached back out to me. I called today 11/04/25 as its getting cold and I still have no heat. She said well you can still turn your heat on dear.. as I have explained numerous times, no I can not because the fan inside the furnace is broken. She said oh youre the one from awhile ago! I said yes. She said (with attitude) well Ill get you on the schedule. I said do you have an estimate? Its getting pretty cold she said you know, maybe you should just go somewhere else! I said excuse me? This is the ONLY ****** certified ************ in my area. I literally have nowhere else to go. Only a ****** certified tech can purchase the parts needed. I asked to speak to a manager, she said I am the manager I handle all of this. So I asked for the owner. She refused to give him to me. I said I wanted a call back, and she said she would have him call back but with a sarcastic tone so I doubt Ill get a call back. I need help. Myself and my family are getting really cold, and there are children in the home. We are using space heaters but I am afraid that the pipes will freeze. Ive never had a business turn me away for no reason I have never been unkind to this woman.

  Business Response

  Date: 11/14/2025

  The repairs have been completed for this customer and the customer is satisfied.

  Customer Answer

  Date: 11/14/2025

  My repair is complete, but the owner never reached out to me as requested. A discussion needs to be had about the abhorrent behavior of the woman I spoke to on the phone