Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had taken my daughter **** ***** who is 18 months old for swim lessons on 7/21 for the 5pm session at the greater Johnstown YMCA. I had asked on arrival to the lessons regarding further scheduling as the pool has just reopened this previous Friday from remodeling and when originally signing up lessons were to be every Tuesday and Thursday for three weeks which i signed up for back in June. I was told I am able to schedule all six lessons this week only as they do not have any instructors for the following week to be able to fit in my six sessions for July I paid up front in full for (again out of my control that the pool was closed for the first two weeks of July) as August sessions then would begin . I am unable to accommodate six days in one week as my husband and I both work full time and this is not what I had initially signed up for. During the swim lessons that were to be introduction to water - for 6-36 months old- we were taken to the side by ourselves and told that in the course we would learn how to enter, exit the pool, and blowing bubbles, this also was not even part of introduction to water to begin with which is part of the contract you sign online for the course. After being pulled to the side and spoken to for 2 minutes regarding what the class was to be the entire time i had my daughter by myself in the pool without any instruction at all. The class was to provide water safety education, how to safely hold your child in the pool, and to help get my child acclimated. What I received is not what was stated upon signing up for the class and we did not receive any education or instruction during the ******* I emailed the director and called to see about a refund or any other options I may have regarding these swim lessons following the class. I did call the front office to voice my concerns following the lessons and was then transferred where I left a voicemail also verbalizing my concerns. I have yet to hear anything from the **** to respond.

  Business Response

  Date: 08/11/2025

  Received from *** ****** Aquatic Director:

  "**** ***** was registered on 6/1 for the parent-child class at the Greater Johnstown Community YMCA.  The class was to start on 7/7/25; however, due to repairs to the pool, we were delayed in opening the pool until 7/21/25.  When families register for swim ******s, they receive a registration email with instructions on the days/times of their class and also how to sign up for the Remind app.  This app is used to communicate important information to our swim ****** participants.  The ***** family did not sign up on the app.  Calls were made to each family to schedule their ******s for July.  There was a sign-up sheet at the guard chair as well.  Lessons that were not scheduled in July were made available to the families in August.   Ms. ***** was contacted on 7/22/25 and told that she would be refunded the entire amount of ******s.  She was refunded $130 on 8/4/25, to the card on file, **** ending in 5226."

  From *** ******** CEO

  I greatly apologize for any inconvenience that this has caused Ms. ****** especially the lack of communication from my ****************** to her directly. I am investigating the response time that the department had with her about the situation. I also apologize for the delay in receiving her refund. It should have been processed much faster than it happened. We take great pride in our swim ******s and genuinely do not want to let anyone down within our community. I'm very sorry that you had this experience and would love to make it right in the future.