Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Drone Manufacturers

DARTdrones

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drone Manufacturers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2022

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased some top level one and top level two training for drone pilots from Dart Drones the weekend of my in person training my father died of brain cancer and I was in contact with the Dart Drones the whole time they knew what was going on I want to reschedule and they don’t offer those courses now in San Diego only in Chicago or something so They told me to pick different courses that they have which is kind of silly because I wanted to be trained for inspections only so I tried to find another way to spend my $4000 with their company they don’t offer enough courses or classes or anything that would benefit me because I’m already licensed and I’m already in this line of work I’m not a newbie And they knew this going in and they refuse to refund me I let them know well before their policy said 24 hours in advance I did I even emailed them their own policy says look this is what your policy says you guys need to refund me but still they won’t give me my money back so finally they set me up with the top level one online training course which is only $600 so I did it for me and my fiancé and there still a little over $2000 that they won’t refund me and I have no way to spend with your business it’s just terrible actually my father wasn’t able to go into a skilled nursing facility because they kept the money I could use that money that if they would refunded me to put my dad into a skilled nursing facility so he could’ve been comfortable in ****** **** for his last few days instead he was put in some **** hole and just giving antipsychotics when he didn’t even have anything wrong with him just so they can keep him drugged up and he died that money could have helped a lot now I have inherited my dads home and need mortgage and need my money I paid for services never recieved and the created a shipping label so they made it look like they sent me something neve sent me a thing it was supposed to be in person inspection training top level 1 and 2 for me and my fiancée

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.