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Business Profile

Title Agent

St Abstract LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Title Agent.

Complaints

This profile includes complaints for St Abstract LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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St Abstract LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Return of escrow monies to seller (me) relating to the water bill for property sold on Sept 21, 2023. Several attempts (email and phone calls) were made to resolve with the title company. Not a lot of money, obviously, but it is linked to an estate and needs to be accounted for. Further, I question the practices of this business and will be sure never to use again or recommend. I will share my story, however. Help please. Attached are the settlement sheet and an email detailing escrow and payment, respectively.

    • Initial Complaint

      Date:03/07/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************* Never paid my Gas Bill

    • Initial Complaint

      Date:09/19/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/21/23 I closed on a house at **************** On 2/1/2024 Interstate Abstract filed the deed to this property with the city putting the deed in the name of ****** ****** *** (the executor of the estate of ****** ******-***, who I bought the house from), but naming me as grantee on other pages in the transaction. ***** *****, the **** admitted this was their mistake on 8/26/2024 and promised to have it straightened out for me by 9/9/2024. Since then I have not been able to reach them, I have left many messages and emails and nobody will get back to me. I bought this house almost a year ago and the deed is still not in my name. I have an upcoming appeal hearing for my homestead act tax application and need to submit the corrected deed in order to be taxed accurately.

      Business Response

      Date: 10/01/2024

      We are writing at this time in response to the above complaint.  We are working with our underwriter to resolve the issue as the Complainant filed a Title Claim.  As this matter has now become a Title Claim we are working with claims to have a corrective Deed recorded thereby having title in Complainants name. We reached out to the Seller who is required to sign the corrective deed for recording. In the meantime the insurance policy issued is in full force and effect and Complainants ownership interest are protected.

      Customer Answer

      Date: 10/03/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22308166

      I am rejecting this response because:

      This is a lie. I am friends with the seller and this company has never reached out to him or notified him of any action needed on his part. 


      Regards,

      ****** ********








      Customer Answer

      Date: 10/31/2024

      It is still unresolved. They are trying to make the seller pay for a notary again, we paid them to do this a year ago and they made this mistake.

    • Initial Complaint

      Date:09/13/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 30th- Interstate Abstract in *****************, ** handling the closing of a property that I sold in ************. $5k of my money needed to be held in escrow due to a water meter needing to be changed on the property. The individual involved in settling this issue from the title company had no knowledge about the process involved in finding the accurate amount to be paid. The title company paid an estimated bill to the water department prior to the final bill being issue- I brought this up to the agent and then seeked knowledge from the water department on what the process is. When the final bill was generated- I only owed $200 and a $1500 payment was made. I cannot request a refund because the title company made the payment from my escrow account. The individual helping me was to submit a refund petition, when I sent an email to follow up on the status regarding the return- I received an email that the person no longer works at the company. The person who responded has been very evasive and unwilling to help settle this matter. They essentially gave my money away and wont answer phone calls or emails to do the right thing and help me get my funds returned.

      Business Response

      Date: 10/01/2024

      We are writing in response to the above Complaint.  At the time that the water department payments were made we were unaware that the Complainant had also paid them.  As we had an obligation to pay any outstanding liens regarding water service we paid the amount due when we received this from the water department.  

       

                      Upon learning from the Complainant that duplicate payments were sent to the water department, we prepared and submitted a refund petition with the water department on 8/2/24.  We attach not only the Petition for Refund, but also the submission letter and the acknowledgment, dated 9/27/24 from the Refund Unit that processing will take ***** weeks.

       

      Customer Answer

      Date: 10/01/2024

      I would like it noted that the escrow company is the one that made the payment to the water department, no duplicate payments were made. It was their error and had they not made that error and/or communicated with me- this would not be delayed.
      The ONLY reason the petition for return was submitted at the end of September is because I continuously called to talk to a representative from this company- which took nearly 2 weeks to get a response. I would like this complain to remain open until I actually receive my refund. 

    • Initial Complaint

      Date:08/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have been holding $4,000 in trust to pay estate property tax since the October 2023 sale of my home and refuses to send the payment due to the ********************* causing me to be billed today with $600 in interest for overdue payment. I have called, spoken to, and emailed the Director ***** ******* who has repeatedly ignored my many requests and finally claimed to have sent the payment sending me a bogus tracking link that showed nothing. The ********************* confirms they have received no payment. I have reported the company to a federal agency and the Attorney General and they have ignored the 2 letters they sent asking for a response. This company is disreputable and has stolen $4,000 of my money.

    St Abstract LLC is NOT a BBB Accredited Business.

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