Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21474135
  
  I am rejecting this response because:
  
  
  Regards,
  
  ***************************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 04/09/2024

  The responding BBB Member is constrained to reply fully, and in detail, to the posting of the complainant. However, all work contracted for was performed in a professional manner, and all appropriate applications were submitted on behalf of the complainant to the appropriate authority in a timely fashion. In short, the responding BBB Member disputes all of the accusations and criticisms leveled by the complainant in their entirety.

  Customer Answer

  Date: 04/12/2024

  Hello 

  I am writing this email in relation to mishandling of my documentation (presented to the law office of Mr. ** Donovan of *********************) for the proper representation of my immigration interview, and falsifying my statements after filling out my immigration documents in regard to my arrest (of which i was never arrested deapite the report). This would later appear as my actual statements during the interview, and the interviewer had to make the appropriate corrections, highlighting an aspect of my case that played a key role as to whether my case was viable or not.

  
  

  My wife is a witness to this matter, and as per our agreement with our past lawyer, **************, whom I painstakingly worked with to obtain my court depositions, including original depositions signed by the judge to send the paper work to uscis, were conveniently tossed aside and discarded as irrelevant pieces of evidence to support my case and innocence by J Donovans paralegal Raniah.

  
  

  I have audio recordings of conversations I had with ****** (the paralegal of the law office of Mr. ** Donovan) about my last deposition, during which I was found innocent in the state of ************* ( they are claiming i never once mentioned about my cases to them) including vast conversations about my arrests) they basically set me up because if i went with there narative they would've rendered my case hopeless because i would have lied. She has been aware she was on record (because in one of my back and fourth emails i made it clear that id like that everything we speak of in regard to my case should be on record), based on the mistrust I had with them from the beginning of my case, and this mistrust continues after the immigration interview. The reasons she claimed she wasn't sending my documentation was due to the lack of some of my depositions and bonifieds. My wife is a witness to that part of our falling out with her being partly to blame because of my MA deposition, and missing my finger printing process (because they were blocking my access to there main portal associated with there firm on my case) for me to find out about my finger printing appointment, as the reason she hasn't sent in my documentation to uscis.

  
  

  I would like to seek legal counsel regarding this matter and understand what I need to know moving forward and what are the legal implications that could prevail because of this case.

  He recently ditched my case 20 days to deportation and he still gets to keep my 4500$ in legal fees because I made a comment and review on ****** about to there services disregarding that I paid him.

  Thank you.

  
  

  Business Response

  Date: 05/13/2024

  In response to the Complainant's rejection, we again must point to the Complainant's erroneous statements concerning his contacts with law enforcement prior to engaging our firm as his legal representatives.  The reason that the Complainant's application indicated that he had no prior criminal history is because the Complainant advised our staff that he had no prior criminal history at the time his application was being prepared prior to its submission.  Further, he continues to wrongfully claim that he provided our office with copies of the records of his prior arrests at the time he hired our office.  This claim is completely false.  It was only at the time of the interview of the Complainant and his wife that we became aware of the Complainant's prior criminal history.  None of the Complainant's records pertaining to his prior arrests were provided to our office by the Complainant until after his interview.  And it was only at that time did the Complainant provide our office with some, but not all, of the copies of the expungement orders he had obtained from the applicable jurisdictions.

  Any audio recordings of conversations between myself and my staff and the Complainant and his wife that the Complainant may possess were surreptitiously taken by the Complainant without the knowledge of either myself and/or my staff and, more importantly,occurred at meetings that took place after their interview.  Further, any recordings that the Complainant may have will confirm our assertions and the correct timeline of events.

  I further reject the Complainants assertion that we set him up to fail.  This is patently absurd.  The Complainant conveniently leaves out in his narrative that we secured an approval of his initial application in the immigration process.

  The Complainants claim that he missed his fingerprinting appointment due to actions taken by our office against him is also completely false. On the contrary, a copy of the notice of the Complainants scheduled fingerprinting appointment was sent to his residence. Further, he was also notified by our attorney-client portal that a copy of the document was uploaded to his account for him to view.  When the foregoing account was related to the Complainant and his wife directly, the Complainants wife confirmed same to him before our staff. 

  Lastly, the reason we discontinued our representation of the Complainant was due to the numerous baseless claims he has made against our firm. These accusations made it impossible for us to continue to move forward with the Complainant as his legal counsel.