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Business Profile

International Mailing Services

VIPparcel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in International Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    presently the last known location for my package is with vipparcel at *****************, **. for FIVE (5) days the tracking (from the seller for ****) states it left **********, but HAS NOT BEEN RECEIVED BY ****. a phone call to "******" at VIP only resulted with a lot of hemming and hawing and passing off to whomever hides behind the email address (no one has yet to respond) as well as contacting the seller (she has NOTHING to do with it). this is a high-ish value (over $500) custom order that the seller worked on over several months only to have Huntingdon lose it (I'm assuming it's lost) and taking ZERO responsibility and ZERO initiative to locate it. the **** tried to assist, but they don't have it. they instructed me to inquire with VIP to WHOM they handed off the package...crickets. if they cannot make delivery, I expect a full refund $549.20

    Customer Answer

    Date: 02/15/2025

    UPDATE: it took ********************************************************************************************* in the interim, my husband spoke to ****** who was, unlike ******, interested and willing to help had the package not arrived within X days. he also explained that VIP simply sold the shipping labels and would never be in contact with the package. in the meanwhile, I did reach out to the seller who told me it was likely still in customs. with out-of-the-united states sellers who purchase shipping labels from VIP, there is zero tracking available until it physically hits the ****. what is displayed is erroneous (and for that ****, imo, has some responsibility)...it shows VIP in possession when the parcel could be anywhere between the overseas shipper and *****************. my suggestion to VIP is to train others re: this system so they can relay information to concerned customers....and get rid of those employees who are ill versed and apathetic. also, VIP needs to RESPOND to emails and comments left on their social media. neither has happened and its been weeks since I've reached out to them.

    Business Response

    Date: 03/03/2025

    Hello,

    We understand frustration that you are facing, not to receive your package in time. Unfortunately it is out of our hand, if package is coming from out of country.

    We are small company and treasure each customer. I dont know who is ******, because we dont have any body by this name. 

    Again we are very sorry and hope you will have better experience with our service.

    Thank you.

    ******

     

VIPparcel is NOT a BBB Accredited Business.

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