Business ProfileforSalt Kettle Designs

This owner failed to produce a corrected entertainment piece after her husband failed to build the unit to fit the specifications I provided. Owner kept ignoring customers text to see when item would be completed (over a year passed) and still did not receive piece. Owner then claimed she has Covid, had to move, family health issues, and then her own health issues which kept delaying the work. Owner reached out in Nov 2022 asking if I wanted to move forward with end tables and she was finally all settled and up and running. I was not prepared and settled on color nor $ right before holiday as I found it odd that she kept trying to follow up with me now. I’ve had to be the initiator to find out when my corrected entertainment stand and end tables would be done and delivered with either no response or dates to which she failed to produce items and kept delaying delivery. After she assure me on 3/14 all items would be delivered on 3/18 between 11-12 I needed to speak with her and not just leave it to text. Take emailed on 3/17@ just about 8pm only after my two text messages earlier that to determine delivery. She stated she was going to refund my deposit for the end tables and part ways. After reading prior reviews now, This owner has had multiple counts of complains. She scams customers for their money for small jobs to pay for larger projects. I have email and text that state she would refund me my $ on 3/18. And she has not refunded my money. At 7:16pm her story changed again and now I won’t see my “refund until Monday 3/20”. All transactions noted in text and invoices. Since I never received the correct TV center I want my full refund on that as well, because what she produced what not what I designed to have built. This company and lady is a scammer.