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Business Profile

Heating and Air Conditioning

Shoemaker Heating and Cooling, LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We called the company to fix our air conditioning system. They did nothing to it and instead tricked my senior citizen mother to sign a service contract afterwards we were told by them the same day the unit is no good and no repairs can be made. The service contract was told to her that it was for repairs. The unit shut completely down we called them back believing with the contract they would work on the unit instead the man told us nothing can be done and tried selling my mother an ****** new unit. We informed the company since they could not honor the contract and had to have the unit removed by another company we need the the service contract terminated. They said she has to pay them ****** cancellations fee. My mother should not have to pay them anything they deceptively tricked her into signing a contract for a system they knew was bad then could not honor the contract. She has already paid them fees for coming to the home

    Business Response

    Date: 09/17/2024

    We have already been in contact with this customer and handled this situation. Thank you!

Shoemaker Heating and Cooling, LLC is BBB Accredited.

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