Complaints

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• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2021 I hired Dennis G**** and his workers to replace our roof. I have a list of things that his crew didn't do and or if they did do it, was not done properly. We had a professional roofer come out to look after we had a leak in our bedroom ceiling 7 months after the new roof was put on. His words were, "I have never seen anything like this before." See below:
  1. Rotted wood was never replaced
  2. Incorrect step pattern of the shingles which could lead to voiding of the contract of the shingles.
  3. Ridge Vent was installed incorrectly
  4. 6 out of 10 nails were used
  5.ice guard and drip edge were installed wrong
  6. Nailed 6 in. from gutter line causing the shingles to be lifted easier
  7. No starter strip was used was used going up both sides of roof.
  8.Installed 3 types of drip edge on top of old existing one.
  9.Did not place overhang on shingles from drip edge into gutter allowing water to get under shingles.
  10. Left multiple nails on seams and shot low on shingles underneath and did not caulk
  11. Poor cuts of the shingles going up the sides of the roof

  Business Response

  Date: 12/15/2022

  
  To whom it may concern 

  
  I Dennis G**** owner of Affordable Quality Home Improvements LLC 
  When I originally went to *** ******* Home to examine her roof, I asked them if there was originally a flat roof on her home she said yes they had some people put the a frame up with new shingles. I explained that the addition added to cover there flat roof was done wrong I pointed out numerous places where it was wrong and also crawled up In a crawlspace to show her what was wrong.. I explained the only way to fix her roof 100% write the A frame would need to be replaced and everything done write.  She proceeded to say they didn't have the money to do that, I said we can do the best we can to fix some of the problems she had I gave her a estimate for the work we would do and I sat at there home for over an hour explaining how we would have to do it since the original A frame that got put over there flat roof was wrong, I said we will do what we can
  When we were finished everything was fine, she paid us the balance
  She called us back to fix a few things which we did fix..  
  Then after about a year she called and said she had some leaking coming in her bedroom
  I explained that with the weather we've been having 35+ mph winds and all the ice we had over the winter plus with the A frame being wrong and having the worst rains we've had that I've seen may have caused a problem.

  Customer Answer

  Date: 12/16/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

   

  I have read the response from Dennis Grimm, and I find his description of the situation appalling and inaccurate. Dennis was not aware of the flat roof until we told him. The leak did not occur 1 year later it was 8 months later, and it was not due to the high winds and or rain. It was due to the fact of the poor and inaccurate work, the shingles were not placed properly. the Shingles were cut too short and no drip edge was placed and/or installed incorrectly. 

  When Mr. G**** FINALLY returned to address our concerns, most of our concerns were not addressed. The drip edge was installed, BUT!!!!! It is was installed in the wrong place, different color, and was not properly fastened. His reply does not address why shingles were incorrectly spaced and nailed, thus voiding the warranty on the shingles. He also did not address why the Roof Vent ended up looking like the McDonalds arches due to improper installation. Quality was obviously not job 1 for this company.
  
  Finances were a concern of course, as for anyone, but we wanted a quality, professional roof along with warranty for our shingles, which is void due to their improper installation. 

  In the end, we had to hire a PROFESSIONAL Roofer to repair what they failed to repair at further expense to us. 

  
  
  Regards,
  
  
  
  ******* ******